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Rixos Bab Al Bahr - All Inclusive

Family-friendly beachfront location with 4 outdoor pools

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Photo gallery for Rixos Bab Al Bahr - All Inclusive

Aerial view
Creator video
Sauna, Turkish bath, body treatments, hot stone massages, Thai massages
Kayaking
Free minibar, in-room safe, desk, free WiFi
VIP Access

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • On private beach
  • Breakfast included
  • Room service
The current price is P13,038
P16,079 total
includes taxes & fees
Jul 16 - Jul 17

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Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Room, 1 King Bed, Sea View

Free minibar, in-room safe, desk, free WiFi

Deluxe Room, 1 King Bed, Sea View

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Double Beds, Connecting Rooms, Garden View

Free minibar, in-room safe, desk, free WiFi

Family Suite, 2 Double Beds, Connecting Rooms, Garden View

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Free minibar, in-room safe, desk, free WiFi

Deluxe Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Free minibar, in-room safe, desk, free WiFi

Family Suite, 2 Bedrooms

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sleeps 6
  • 1 King Bed

View all photos for Family Suite, 2 Double Beds, Connecting Rooms (Premium)

Free minibar, in-room safe, desk, free WiFi

Family Suite, 2 Double Beds, Connecting Rooms (Premium)

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sleeps 6
  • 2 Double Beds

3 Bedroom King Suite

Highlights

Air conditioning
Free minibar items
TV
3 bedrooms
3 bathrooms
Hair dryer
Bathrobes
Free bottled water
  • Sleeps 8
  • 1 Double Bed

View all photos for Family Suite, 2 Double Beds, Connecting Rooms, Garden View

Free minibar, in-room safe, desk, free WiFi

Family Suite, 2 Double Beds, Connecting Rooms, Garden View

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sleeps 6
  • 2 Double Beds

View all photos for Senior Suite, 3 Bedrooms

Free minibar, in-room safe, desk, free WiFi

Senior Suite, 3 Bedrooms

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sleeps 8
  • 1 King Bed

View all photos for Family Suite, 2 Double Beds, Connecting Rooms, Sea View

Free minibar, in-room safe, desk, free WiFi

Family Suite, 2 Double Beds, Connecting Rooms, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sea view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 2 Twin Beds, Garden View

Free minibar, in-room safe, desk, free WiFi

Deluxe Room, 2 Twin Beds, Garden View

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Sea View

Shower, free toiletries, hair dryer, bathrobes

Deluxe Room, 2 Twin Beds, Sea View

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sleeps 4
  • 2 Twin Beds

Premium Room, 1 King Bed, Sea View

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms

Free minibar, in-room safe, desk, free WiFi

Junior Suite, 2 Bedrooms

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Garden View

Free minibar, in-room safe, desk, free WiFi

Premium Room, 1 King Bed, Garden View

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Sea View

Free minibar, in-room safe, desk, free WiFi

Family Suite, 2 Bedrooms, Sea View

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sleeps 6
  • 1 King Bed

View all photos for Family Suite (Kids Escape)

Bathroom

Family Suite (Kids Escape)

Highlights

Air conditioning
Free minibar items
TV
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Satellite channels
  • Sleeps 4
  • 1 King Bed
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About the neighborhood

Map
Al Marjan Island, Ras Al Khaimah, 14744

What's nearby

  • Al Hamra Mall - 4 min drive - 5.3 km
  • Al Hamra Golf Club - 6 min drive - 6.3 km
  • Al Hamra Marina and Yacht Club - 9 min drive - 11.0 km
  • Dreamland - 14 min drive - 16.3 km
  • Al Manar Mall - 24 min drive - 32.9 km

Getting around

  • Ras al Khaimah (RKT-Ras al Khaimah Intl.) - 36 min drive

Restaurants

  • ‪The Lobby Lounge DoubleTree by Hilton Resort & Spa Marjan Island - ‬13 min walk
  • ‪Salt - ‬12 min walk
  • ‪Waldorf Astoria Ras Al Khaimah - ‬8 min drive
  • ‪Al Marjan Restaurant - ‬1 min drive
  • ‪La med - ‬4 min drive

About this property

Rixos Bab Al Bahr - All Inclusive

Eco-certified family-friendly property located in Al Marjan Island
You can look forward to free full breakfast, 6 beach bars, and a poolside bar at Rixos Bab Al Bahr - All Inclusive. With a private beach, beach cabanas, and sun loungers, this property is the perfect place to soak up some sun. Indulge in a body treatment, a facial, and a Thai massage at Rixos Spa, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and seafood. Yoga classes and fitness classes are offered at the health club; other things to do include beach volleyball and basketball. Free in-room WiFi is available to all guests, along with a grocery/convenience store and concerts and live shows.
You'll also enjoy perks such as:
  • 4 outdoor pools and a children's pool, with a waterslide, cabanas, and sun loungers
  • Free self parking and valet parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • A TV in the lobby, beach umbrellas, and a 24-hour front desk
Room features
All 650 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free stocked minibars and bathrobes.
Other conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • 42-inch TVs with satellite channels
  • Childcare services, coffee/tea makers, and daily housekeeping

All inclusive details

All-inclusive room rates at Rixos Bab Al Bahr - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Hindi, Italian, Portuguese, Russian, Spanish

Similar properties

Indoor pool, 7 outdoor pools, free cabanas, pool umbrellas

DoubleTree by Hilton Resort & Spa Marjan Island

  • On private beach
  • Pool
  • All inclusive
  • Spa
8.0 out of 10, Very Good, 559 reviews
The price is P6,128
P7,737 total
includes taxes & fees
Jul 6 - Jul 7
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:30 AM
  • 6 beach bars
  • 7 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fish Bone
  • L Olivo
  • Lalezar
  • Meat Point
  • Seven Heights

Things to do

  • 4 outdoor pools
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Sauna
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2013
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 7.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: AED 350 per room (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Rixos Al Bab
Rixos Bab
Rixos Bab Al Bahr All Inclusive
Rixos Bab Bahr Inclusive
Rixos Bab Bahr Inclusive Resort
Rixos Bab Bahr Inclusive Resort Al All
Rixos Bab Al Bahr All Inclusive Hotel Ras Al Khaimah
Rixos Bab Al Bahr All Inclusive Hotel
Rixos Bab Al Bahr All Inclusive Resort
Rixos Inclusive
Rixos Bab Al Bahr Inclusive
Rixos Bab Al Bahr All Inclusive All-inclusive property
All-inclusive property Rixos Bab Al Bahr - All Inclusive
Rixos Bab Al Bahr All Inclusive
Rixos Bab Al Bahr - All Inclusive Ras Al Khaimah
Rixos Inclusive All-inclusive property
Rixos Inclusive
Rixos Bab Al Bahr Inclusive
Rixos Bab Al Bahr All Inclusive
Rixos Bab Al Bahr - All Inclusive Ras Al Khaimah

Frequently asked questions

Does Rixos Bab Al Bahr - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Rixos Bab Al Bahr - All Inclusive?

As of Jul 1, 2025, prices found for a 1-night stay for 2 adults at Rixos Bab Al Bahr - All Inclusive on Jul 16, 2025 start from P 13,038.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Rixos Bab Al Bahr - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Rixos Bab Al Bahr - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Rixos Bab Al Bahr - All Inclusive?

Check-in start time: 3 PM; Check-in end time: 1 AM. Late check-in is available during limited hours.

What time is check-out at Rixos Bab Al Bahr - All Inclusive?

Check-out is at noon.

Does Rixos Bab Al Bahr - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of AED 350 per room applies.

Are there all-inclusive benefits at Rixos Bab Al Bahr - All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Rixos Bab Al Bahr - All Inclusive located?

Located in Al Marjan Island, this beachfront property is in a regional park, 3 mi (4.9 km) from Al Hamra Mall, and within 9 mi (15 km) of Al Hamra Marina and Yacht Club and Al Hamra Golf Club. Dreamland is 9.2 mi (14.9 km) away.

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Rixos Bab Al Bahr - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 187 out of 447 reviews
Rating 8 - Good. 121 out of 447 reviews
Rating 6 - Okay. 69 out of 447 reviews
Rating 4 - Poor. 38 out of 447 reviews
Rating 2 - Terrible. 32 out of 447 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ravi Ashok Vaghji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and service
Stayed 5 nights in Feb 2025

2/10 Terrible

Lara

Disliked: Cleanliness, property conditions & facilities
Over booked .. not prepared for this number of visitors .. lines for each meals in the heat for over 30 to 45 minutes!!! Then to be offered only a table outside in the heat at 40 degrees!! Pools are durty and pool floors filled with sand .. over rated .. never again
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service food and activities
Stayed 2 nights in Dec 2024

10/10 Excellent

pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing
Stayed 9 nights in Sep 2024

10/10 Excellent

Mark Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of staff were really friendly and nothing too much trouble! Food was incredible especially the Asian restaurant. Rooms a bit dated compared to other hotels we’ve stayed in UAE but overall a great holiday and would return.
Stayed 7 nights in Sep 2024

10/10 Excellent

Darren

Great stay for 2 adults and 2 teens

Excellent location and layout of resort, good entertainment and very attentive service with to seat and lounger drink service in every bar/location even on the beach. Food was to die for particularly the daily indian and seafood options but every taste catered for. Only complaint was the booking system for the Al-la-carte restaurants the app system just doesn’t work but I reckon they will fix that in the next few months. They seemed to listen and acknowledge the problem.
Stayed 7 nights in Feb 2025

10/10 Excellent

sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing beautiful place

had a amazing time with family must place to visit
Stayed 1 night in Jul 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent!!! Friendly very good service and courteous
Stayed 2 nights in Jun 2024

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellency stay

Amazing stay with lotsa entertainment from infant, toddlers, pre teens, adults
Stayed 1 night in Dec 2023

10/10 Excellent

Jacquilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing family getaway

We had an amazing quick family getaway at Rixos Bab Al Bahar. It was a much needed break for us and a good reward for the kids!
Stayed 1 night in Mar 2023

10/10 Excellent

Raffi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

it was in general so good but there are some rooms are really very old and need to be refurbished , bit also there are some rooms which are recently refurbished and they are really nice and the stuff are very helpful and professional specially the main open buffets and the chef
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was good, but I wish they can put more effort in the quality of food served, which is always a problem in all inclusive reservations...
Stayed 2 nights in May 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mixed

Let's start with the good points - The team are great. Whoever is recruiting them for their personality and hospitality is doing a great job. Especially the team at the Isla bar - so friendly as are the breakfast team which takes some managing. The hotel is comfortable and well kept. Where the operation falls down - the food throughout is poor, uninspired and not the quality expected of a 4 star hotel. The exception is the breakfast omelette chefs - they're very good! Although the team are great, they lack training and taking ownership. If the hotel can get to grips with this, it would become a great hotel.
Stayed 5 nights in Nov 2024

6/10 Okay

Mansoor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not as Expected.

Overcrowded Hotel, hard to find tables in the Buffet Restaurant; Quality of Food below Average, Room Comfort is below Average as well.
Stayed 1 night in Jun 2024

8/10 Good

Anisa

Liked: Property conditions & facilities, room comfort

Staycation

Over all, it was a great one night staycation. This was my 2nd time in this hotel. And same like first an second time the people in reception i find them a bit rude and not helpful at all..
Stayed 1 night in Jan 2023

2/10 Terrible

Gino

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible destination for couples

Bad rooms, run-down buildings, i wont even mention the restaurants. Stay away unless you like to be surrounded by kids running around everywhere you go.
Stayed 2 nights in Jul 2023

2/10 Terrible

Okan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel experience ever

Stay away from this hotel. Because it is not a hotel it is a refugee camp. They are accepting nearly double hosts above their capasity. Everywhere was crowded. There was lines in restaurants and bars mostly. Biggest issues were about swimming. Most of public pools are possibly visiting by less amount of people. It was full with human. Sea was terrible too. Especially afternoon its coluor is turning brown. We checked out one day earlier.
Stayed 3 nights in Oct 2024

8/10 Good

Cemil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Service and people were good. Employees are so nice and helpful. The towels were clean but there was a smell on the towels. The shower head was falling down during the shower.
Stayed 1 night in Jul 2023

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly & helpful staff but poor food & drinks

I recently stayed at this property with my family and overall had a pleasant experience. The staff were incredibly friendly and accommodating, and the property was very clean. They also had great entertainment options for both kids and adults, which is a nice touch. However, I was a very disappointed with the food and drinks. While there was plenty of variety, we all found the taste of everything was very bland and the brands of drinks were of cheap quality. It would be great if they could improve the quality of their food and drinks to match the high standard of their staff and property. Overall, it was a good stay but the food and drinks could definitely use some improvement.
Next to restaurant
View from room to kids water slide pool
Restaurant fountain
Lobby
Stayed 2 nights in May 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Too much crowddy & unorganized
Stayed 2 nights in Jul 2023

2/10 Terrible

Rukhsar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad service

Poor check in experience. Had to collect my bags myself. Never got dinner reservation. Broken bath door handle. Key card broken. Always was seated at the back for dinner. No accountability
Stayed 3 nights in Jun 2024

4/10 Poor

Tolulope

Disliked: Property conditions & facilities
When i checked in to the hotel the room I was first given had mold on the air conditioning vents and the furniture was falling apart. Plus the rooms balcony was so tiny and nothing as described when the booking was placed. I have a picture of the air conditioning vents and I would like to share this with you
Stayed 2 nights in Jul 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were intrigued by the "All Inclusive" offering, and our expectations were certainly met. Upon arrival, the sheer size of the place was hard to miss – it's massive! Although there was a minor hiccup during check-in, where our reservation wasn't initially in the system, the check-in staff efficiently resolved the issue. However, it did cause a bit of a rush for us because check-in starts at 3 pm, we were delayed by 15 mins or so and then the lunch buffet ends at 3:30 pm. Even without the delay lunch ending just 30 minutes after check is something I found a bit disappointing. After enjoying lunch, we proceeded to our room and decided to explore the premises. Our visit to the Isla bar was a warm and enthusiastic experience, with Rafael taking excellent care of us. We also made a reservation for dinner at Fish Bone, and we were impressed by the diverse menu options. The staff at Fish Bone were not only attentive but also very friendly, with special mentions for Abassi and Krishna. Following dinner, we extended our evening on the outside terrace, savoring our wine and enjoying live music. The breakfast and lunch buffet consistently maintained a high standard, and the staff continued to be exceptionally attentive, with Seemab providing excellent service. Finally, check out was super smooth, with a team member with a tablet there was no need even to go to the counter and we were checked out in seconds!
Stayed 2 nights in Sep 2023

2/10 Terrible

Amer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I had a bad experience at the check in and check out. The receptionist (Ismail) that checked me in was unprofessional and remarkably rude he had an attitude throughout the entire check in process and was not cooperative. It took hours for me to get my room. Moreover I booked a room with a pool/sea view and PAID extra for it. I was given a room with storage view where the pool would barely be seen from the corner of a small window. Overall, there was incompetence and uncooperativeness during the check in. During the check out, the receptionist were rude and unqualified. I called to get a late checkout to enjoy the beach for longer time, but the receptionist was rude about it and made a condition that I don’t enter the restaurant. They barely gave me an extra hour as a “late checkout” and tried to sound generous about it as if it’s not my right. The management was incompetent and all over the place, were not cooperative, and sounded condescending. This is not hospitality anymore. This isn’t how treatment should be in a five stars resort.
Stayed 2 nights in Oct 2023

4/10 Poor

Andre

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
1. Communication & Service: The hotel needs to improve its communication with guests. Service at the bars, especially during the day, was lacking. Additionally, staff members rarely greeted guests—basic courtesies like "good morning" or "thank you" were often missing, which made the service feel unwelcoming. 2. Room Facilities: The rooms themselves were comfortable, but there was a significant issue with the bathroom. Every time we showered, water leaked through the cracks in the shower, creating a mess and potential safety hazard. This should be addressed to ensure a better experience for future guests.
Stayed 6 nights in Apr 2025