Ratings based on 6 Verified Reviews
4.4 Room cleanliness
2.5 Service & staff
4.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Feras Salloum, Hotel Management
Dear Ahmed.Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Yours sincerely!Feras SalloumGeneral Manager
by A verified traveler
Posted 26 Feb 2023
We had a fantastic stay at Mughal Suites. Shadi and Diana checked us in and gave us a lovely suite. It was clean, the AC worked perfectly and we had a nice pool view. Diana called us to make sure everything was ok and let us know the name of the person who would be at the front desk after she left.
When checking out, they even went through the room to make sure we didn’t forget anything. Parking was easy and ample. We bought the beach passes for the Hilton across the street. It was a short walk and for $10 includes access to all the pools and a towel.
Mughal Suites is very reasonably priced and has exceptional customer service.
Comment from Hotel Management
4 Mar 2023 by Feras Salloum, Hotel Management
Dear Raleigh,Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.Yours sincerely!Feras SalloumGeneral Manager
by A verified traveler
Family of 4
Posted 14 Mar 2022 on HotelsIt was a good stay for family of 4 but downside is the internet which is really slow, the shower head which is damaged. But everyone is upto the mark and very accomodating.
Comment from Hotel Management
14 Mar 2022 by Feras Salloum, Hotel Management
Dear Katherine,
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that the internet and the shower head. This critical feedback will be used in training our staff and avoiding the same in the future. Thank you and look forward to seeing you soon.
Yours sincerely!
Feras Salloum
General Manager
by A verified traveler
good place for a short stay
Posted 23 Feb 2020 on HotelsOverall it’s a good place for a short stay but washroom is too small!
Comment from Hotel Management
24 Feb 2020 by Elena, Hotel Management
Thanks a ton for the charming rating, We feel privileged to have honest feedback from you so we can work it out and reach a better level of expertise. Have a pleasant day! Regards, Elena
by A verified traveler
Posted 18 Aug 2019
Comment from Hotel Management
2 Oct 2019 by Adiya, Hotel Management
Hi,Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Adiya!
by A verified traveler
نظافة الغرفه
Posted 6 Jun 2019 on Hotelsالمكان جميل ونظيف وسعره مناسب جدا ولكن واجهتني مشكله عندما وصلني تاكيد الحجز توجهت مباشره الى الفندق لاتفاجا بمديره الفندق تقول لم يصلنا إشعار بتأكيد الحجز وفي هذا الوقت تم خصم مبلغ الحجز من حسابي البنكي وطالبتهم بإرجاع المبلغ اذا لم يصل تاكيد الحجز ولكن دون جدوى بقيت انتظر لأكثر من نصف ساعه لأحصل على الغرفه وكان أسلوب المديرة "فض" وبالغ الوقاحه مما جعلني اكره الاقامه في نفس المكان مجددا ولم تستمر اقامتي اكثر من ساعه لان الذي حصل لي اثناء تسجيل الدخول انساني كل الراحه التي في مكان الاقامه
