Ratings based on 58 Verified Reviews

4.1 out of 5
100% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 22 Aug 2024 on Hotels
Really amazing stay ❤️
Comment from Hotel Management
23 Aug 2024 by Sameh, Hotel Management
Dear Mr. Muhamed,Warm Greetings from Citymax Ras Al Khaimah.Thank you for sparing some of your valuable time to share your recent experience at Citymax Hotel Ras Al Khaimah. We certainly pride ourselves on the level of customer service that we provide and we always strive to make all our guests feel comfortable and valued as much as possible.We hope that you have tried our claypot restaurant mouthwatering food with a 30% Shukran card discount.Once again thank you for having stayed with us and we look forward to welcoming you back soon.Kind regards,Wael Abdelaziz - Hotel Manager
3 out of 5
by A verified traveler

Posted 3 Oct 2022
Bed was too firm and couldn’t sleep good because of it. Shower door wouldn’t close properly so water flooded the bathroom floor every time you shower. Staff was nice and room layout was good.
4 out of 5
by A verified traveler

Posted 5 Oct 2021 on Hotels
Comment from Hotel Management
6 Oct 2021 by Ahmad Taher, Hotel Management
Dear Guest, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. Ahmad Taher General Manager Citymax Hotels
3 out of 5
by A verified traveler

Posted 4 Apr 2021
Comment from Hotel Management
15 Apr 2021 by Ahmad Taher, Hotel Management
Dear Guest It is indeed sad to see that you gave us a low score without any further details. will appreciate it if you can provide us some additional details in order for us to be able to improve our services.
5 out of 5
by A verified traveler

Posted 21 Dec 2020 on Hotels
Good
Comment from Hotel Management
23 Dec 2020 by Ahmad Taher, Hotel Management
Dear Vijay Thanks for your feedback and we are glad that you have had a great time at our hotel. we are looking forward to welcoming you again soon
3 out of 5
by A verified traveler

Posted 5 Dec 2020 on Hotels
Bad Services
Comment from Hotel Management
6 Dec 2020 by Ahmad Taher, Hotel Management
Dear Nashfeer Thanks for your feedback, unfortunately in your comments you mentioned bad service, it will be great to give us some more details in order for us to understand where did we didn't meet your expectations and work on improvement. we are very much looking forward to welcoming you again and meet your expectations.
5 out of 5
by A verified traveler

Excellent hotel

Posted 30 Nov 2020 on Hotels
It’s a very nice place very close to naeem mall 100 step away and hotel are also very good location his perfect for shopping manar mall also very close to hotel it’s a perfect place to stay
Comment from Hotel Management
2 Dec 2020 by Ahmad Taher, Hotel Management
Dear Mohs, Thank you for sharing the experience of your stay with us. We are happy to know that met your satisfaction in regards to the location and customer service. Thank you once again and hope you will give us another opportunity to welcoming you back in the near future. Sincerely, Ahmad Taher General Manager.
5 out of 5
by A verified traveler

Posted 23 Nov 2020 on Hotels
Its fairly new property Very good and helpful staff. Gave a surprise birthday cake for me. Value for money. Shall plan a staycation again with them
Comment from Hotel Management
24 Nov 2020 by Ahmad Taher, Hotel Management
Dear Manoj We are very happy to hear that you enjoyed your stay with us and our team's surprise. In Citymax hotels, we believe in a little extra make big difference. we are very much looking forward to welcoming you again
4 out of 5
by A verified traveler

Posted 11 Nov 2020 on Hotels
Comment from Hotel Management
17 Nov 2020 by Ahmad Taher, Hotel Management
Dear Andre, Thank you for sharing your feedback following your recent stay at Citymax Hotel Ras AlKhaima. Thank you once again and hope you will give us another opportunity to welcoming you back in the near future. Sincerely, Ahmad Taher, General Manager.
5 out of 5
by A verified traveler

Posted 8 Nov 2020 on Hotels
Comment from Hotel Management
11 Nov 2020 by Ahmad Taher, Hotel Management
Dear Valued Guest, I would like to thank you for choosing Citymax Hotel for your stay and happy to hear that your stay was a memorable stay, Thanks again and looking forward to welcoming you again to Citymax Ras Al Khaimah
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