Ratings based on 49 Verified Reviews

3.8 out of 5
100% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 10 Nov 2024
STAFF WAS FULL SUPPORTIVE I FORGOT TO RETURN DOOR KEYS, STAFF REPLIED:NO PROB SIR GAVE US EARLY CHECK IN WITHOUT ANY REQUEST FOOD WAS HAVING INDIAN VEGETARIAN OPTIONS IN RESTAURANT ONLY AVERAGE THING: THE ROOM FLOOR WAS WIPED WITH CHEMICAL SO IT WAS SLIPPERY & STICKY, NEED TO WIPE AGAIN WITH NORMAL WATER. ABOVE ALL RECOMMENDED FOR SHORT STAY
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Nov 2024
4 out of 5
by A verified traveler

Posted 13 Oct 2024
affordable place
5 out of 5
by A verified traveler

Posted 12 Oct 2024
It was good
2 out of 5
by A verified traveler

Posted 10 Aug 2024
Pros: Lovely pool. Breakfast buffet was yummy and some of the staff were attentive. Easy check in and check out process. Plenty of parking. Cons: Hotel looked dingy and just plain sad. Strong smell of bleach in lobby. Smell of incense was not inviting but overwhelming, almost as if they were covering up the smell of a dead body. The room was very clean but dated. In other words, nothing in the hotel looked like the vibrant photos on the website. There were no towels in the room and they only gave us one roll of toilet paper. We put our bathing suits on and went downstairs and asked the staff at the front desk for towels and TP. We went out to the pool and asked the pool attendant how to get on the beach. He said that it was closed. I think I could have overlooked most of the negative feedback I'm giving right now had the beach been open. My friend and I drove all the way from Al Ain to go to the beach. Nowhere on the website did the hotel mention that the beach was closed. Still no towels when we got back to the room. Brown and yellow liquid came out of the faucet in the shower. Kettle didn't work and my balcony chair had a hole in the middle. To say this hotel was an unpleasant experience would be an understatement. We went to the Beach House at the hotel down the street and had dinner. We had massive hotel envy. That dinner was the best experience in Ras. Should have booked there:(
5 out of 5
by A verified traveler

Posted 20 Feb 2024 on Hotels
Wonderful place nice beach
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Apr 2023 on Hotels
5 out of 5
by A verified traveler

Good value

Posted 13 Mar 2022 on Hotels
Simple but well run 3+star right at the beginning of Marjan.Desk staff is excellent and takes care of anything you need. has beach access and was clean and comfortable. reasonably priced.
Comment from Hotel Management
25 Mar 2022 by Yasser Mohamed , Hotel Management
Dear Gregory, I would like to seize this opportunity to thank you very much for the time you spend to write your valuable comments regarding your recent stay at City Stay Beach Hotel Apartments and the efforts you took to share your views with us. We are delighted to learn that you enjoyed your stay and that we achieved our aim of ensuring your holiday to be both relaxing and memorable. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely yours, Hotel Management
4 out of 5
by A verified traveler

Could be a fabulous 3* unfortunately its just ok!

Posted 13 Feb 2022 on Hotels
Breakfast never warm other than the freshly made omelette Breakfast waiter was extremely helpful Food server/manager on the evening of Thurs 10th he was dreadful, not welcoming or any engaging….we felt like it was a bother to him!
Comment from Hotel Management
13 Feb 2022 by Yasser Mohamed , Hotel Management
Dear Daniel, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the services you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of a great importance to us, only through your comments, we aim to improve the level of services that our guests’ receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely yours, Hotel Management
5 out of 5
by A verified traveler

Excellent for families.

Posted 7 Feb 2022 on Hotels
Excellent for families, clean place, they have a Resturant with amazing food. Very good location. Free Covered Parking slots are limited and plenty space for none covered parking slots.
Comment from Hotel Management
13 Feb 2022 by Yasser Mohamed , Hotel Management
Dear Mohamed, I would like to seize this opportunity to thank you very much for the time you spend to write your valuable comments regarding your recent stay at City Stay Beach Hotel Apartments and the efforts you took to share your views with us. We are delighted to learn that you enjoyed your stay and that we achieved our aim of ensuring your holiday to be both relaxing and memorable. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely yours, Hotel Management
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