Ratings based on 144 Verified Reviews

3.5 out of 5
87% of guests recommend
3.7 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 12 Dec 2024
Recommended
1 out of 5
by A verified traveler

Terrible stay

Posted 10 Aug 2024 on Hotels
Checked in with family for local staycation and eventually had to check out middle of the night when my wife found out a baby lizard next to the bead head.
4 out of 5
by A verified traveler

Posted 9 Jul 2024 on Hotels
the tv location is not aafe when i use the cabinet
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Jun 2024 on Hotels
2 out of 5
by A verified traveler

Areas of improvements

Posted 14 Apr 2024 on Hotels
Service was bad ! They never pick up the phone on the help desk … The food needs lots of improvements weather breakfast or dinner but the dinner was a disaster !!! The room is not clean, it needs deep cleaning to go back to a neutral place where later the normal cleaning is helpful. Also the flies - you need to find a way to maintain the pest control , flies in the room were too much ! Tooo much
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Mar 2024 on Hotels
3 out of 5
by A verified traveler

Poor Service.

Posted 20 Feb 2024 on Hotels
The Stay was good but the check in was terrible. The hotel policy was 3pm check in and I went to check in at 5pm. The room was not ready and took 29 min for the process.
4 out of 5
by A verified traveler

Good place to stay

Posted 26 Jan 2024 on Hotels
Very nice place, close to the beach and very quiet. Has a nice bar and pool area.
Comment from Hotel Management
29 Jan 2024 by Sherif Abbas, Hotel Management
Dear WaleedWe really appreciate the time you took in sharing rating with us! We appreciate your feedback and rest assured that we are doing our absolute best to make things right. We will be so delighted to welcome you back at Al Hamra Residence & Al Hamra Village Hotel and definitely, we will make your next stay even better! Sincerely, Sherif Abbas, Front Office Manager
1 out of 5
by A verified traveler

Posted 21 Jan 2024
Checking was excellent and the staff was very welcome and very fast in processing but checking out was the worst in my life. Also of you call them to clean the room they’ll never come
Comment from Hotel Management
29 Jan 2024 by Sherif Abbas, Hotel Management
Dear Jassim Thank you for choosing to stay with us here at Al Hamra Residence & Al Hamra Village HotelIt is truly heartwarming to see your review and I am pleased to hear that you were impressed with the facilities and dining options. We strive to provide our guests with the highest standard of service. We hope to welcome you back to Al Hamra Residence & Al Hamra Village Hotel in the not so distant future.Warm RegardsSherif AbbasFront Office Manager
5 out of 5
by A verified traveler

Friends night out at Al Hamra village

Posted 3 Dec 2023 on Hotels
A day of relaxation with friends at Al Hamra village went excellent. We were given an early check in and a great location of the room. Service was excellent and great comfort.
Comment from Hotel Management
29 Jan 2024 by Sherif Abbas, Hotel Management
Dear SheikhMany thanks for telling us about your experience at Al Hamra Residence & Al Hamra Village Hotel. We thank you for taking the time as your feedback is invaluable in developing our team and provide you with the best service standards.We are so pleased to hear that you were able to enjoy your stay at our hotel.We sincerely hope to welcome you back soon.Warm RegardsSherif AbbasFront Office Manager
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