Ratings based on 404 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
On arrival no welcome or warm service . No activities keep blaming weather even though they could have organised some indoor activities no music no vibe . Internet so expensive and doesn’t work half the time . Very disappointed imma single mum and saved up all year for this
by A verified traveler from Apple Valley
Posted 5 Jan 2025
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by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 3 Jan 2025
Great stay and exemplary staff!
by A verified traveler
Posted 27 Dec 2024
Don’t stay long enough to see
Comment from Hotel Management
28 Dec 2024 by The Rarotongan, Hotel Management
Kia Orana Anna,Thank you for your taking the time to post some feedback of your recent stay. Kind Regards,Haimona Browne Resort Manager
by A verified traveler
Posted 10 Dec 2024
Love the Onemaru Villa although it needs a bit of a slight upgrade and collection of rubbish would be nice. Great villa though for large families. Sadly did not enjoy the restaurant meal at all.
Comment from Hotel Management
10 Dec 2024 by The Rarotongan, Hotel Management
Kia Orana Careene,Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed your stay at the Onemaru Villa, and we appreciate your suggestion regarding an upgrade and rubbish collection, which we will certainly look into. We’re disappointed to hear that the restaurant meal did not meet your expectations. Our Executive Chef would have been more than happy to address any concerns if we had been informed during your stay.We hope to welcome you back soon for another stay and a better dining experience.Meitaki ma'ata,Haimona BrowneResort Manager
by A verified traveler
Posted 6 Dec 2024
The resort was welcoming and had a great family vibe to it. Everyone was friendly only negative the wifi is not very good but that's very minor. Every thing else was great!
Comment from Hotel Management
10 Dec 2024 by The Rarotongan, Hotel Management
Kia Orana Angie,Thank you for your kind words! We’re thrilled to hear that you and your family had a great experience with us and enjoyed the friendly atmosphere. We truly appreciate your feedback regarding the Wi-Fi, and we’re disappointed it didn’t meet your expectations. As internet prices are generally the same across the island, we do our best to provide reliable service, and we will certainly look into improving this.We hope to welcome you back soon for another wonderful stay!Meitaki ma'ata,Haimona BrowneResort Manager
by A verified traveler
Posted 1 Dec 2024
Staff are lovely and the apartment we stayed in was just a few steps from the beach
Comment from Hotel Management
10 Dec 2024 by The Rarotongan, Hotel Management
Kia Orana Emma Louise,Thank you for your kind words! We’re thrilled to hear that you had a wonderful stay with us. It’s great to know that you enjoyed our lovely staff and the close proximity of your apartment to the beach. We hope to welcome you back to The Rarotongan Beach Resort & Lagoonarium for another relaxing stay in the future.Meitaki ma'ata,Haimona BrowneResort Manager
by A verified traveler from Lahaina
Posted 25 Nov 2024
Beautiful resort to stay, all staff very friendly and helpful. Recommend this resort to all
Comment from Hotel Management
10 Dec 2024 by The Rarotongan, Hotel Management
Kia Orana Manuel,Thank you so much for your fantastic review! We’re delighted to hear that you had a wonderful stay and enjoyed the friendly and helpful service from our staff. Your recommendation means a lot to us, and we would be honored to welcome you back to The Rarotongan Beach Resort & Lagoonarium in the future.Meitaki ma'ata,Haimona BrowneResort Manager
by A verified traveler
Posted 23 Nov 2024
We stayed in a beachfront room at the Rarotonga Resort, paying $320–$400 a night. We were excited for a beachfront experience but quickly realised it was more “beach side” (our mistake for not double-checking the wording). The room was quite small, and for the price, we couldn’t help but feel disappointed. Still, we thought, “Let’s see how things unfold,” and tried to make the most of it.
The TV was a big letdown. At first, we thought it didn’t work because Netflix wouldn’t load, and we assumed maybe Wi-Fi was needed. Turns out, Netflix just doesn’t work—and neither did much else on the TV (you need to pay for the Wi-Fi, but it’s only for your phone). It was essentially useless. Adding to that, the bedside light didn’t work for most of our stay (until it randomly turned on during the last night), and the sink plug was loose, meaning things constantly fell down the drain. Small issues, but they added up and made the room feel run-down.
Now for the pros:
• The staff were incredible—friendly, helpful, and easily the highlight of the resort. They made a real effort to make the stay enjoyable, and we’d recommend tipping them for their amazing service.
• There’s plenty to do, and the separate adults-only and family areas are a nice touch.
But the cons:
• The price doesn’t match the quality. We’ve stayed at cheaper places that were better maintained and offered more value.
• The food was average at best. Breakfast felt like something you’d have at a mate’s house—not bad, but
