Ratings based on 2,327 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Great value for what you get!! I love having a kitchen.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by gm, Hotel Management
Thank you for taking the time to share your feedback! We're delighted to hear you enjoyed our hotel, and we look forward to welcoming you back soon. .
by A verified traveler
Posted 18 Nov 2024
Reception was great, room was a good size and clean, breakfast was great. Only one small thing the towels in the bathroom were rough and thread bare.
Comment from Hotel Management
20 Nov 2024 by Jess, Hotel Management
Thank you for taking the time to share your feedback! We're delighted to hear you enjoyed our reception service, spacious and clean rooms, and breakfast offerings. Your kind words mean a lot to us. We sincerely apologize for the condition of the bathroom towels you mentioned. This is not the standard we aim to uphold, and we’ll address this with our housekeeping team to ensure all towels meet our guests' expectations. We hope to welcome you back soon for an even better stay! Please don’t hesitate to reach out directly if there’s anything we can do to make your next visit exceptional.
by A verified traveler
Posted 16 Nov 2024
I had expected a King suite not a Queen suite- other than that, everything was great
by A verified traveler
Posted 14 Nov 2024
The only issues was the sheets on the hide a bed were dirty and no shampoo, body soap in the shower
Comment from Hotel Management
20 Nov 2024 by Jess, Hotel Management
Thank you for sharing your feedback with us. While we’re delighted you chose to stay with us, we sincerely apologize for the inconvenience you experienced with the cleanliness of the hide-a-bed sheets and the missing amenities in the shower. This is not the standard we strive for, and we will address these concerns immediately with our housekeeping team to ensure it does not happen again.We truly value your input and hope to have the opportunity to provide you with a flawless experience during your next visit. Please don’t hesitate to reach out directly if there’s anything we can do to make your stay more comfortable.
by A verified traveler from Sioux Falls
Posted 13 Nov 2024
The breakfast that is made available for guests could be warmer. The eggs and sausage were cold, biscuits and gravy(gravy was more of a cold paste).
Comment from Hotel Management
20 Nov 2024 by Jess, Hotel Management
Thank you for taking the time to share your feedback. We’re glad you stayed with us and appreciate your input regarding the breakfast. We sincerely apologize that the items were not served at the proper temperature. This is not the experience we aim to provide, and we will address this with our breakfast team to ensure all items are served warm and fresh moving forward.Your satisfaction is very important to us, and we hope to have the chance to provide you with a better breakfast experience during your next stay. Thank you for bringing this to our attention, and we look forward to welcoming you back soon!
by A verified traveler
Posted 8 Nov 2024
This was my third time there. I use to stay at a different hotel in rapid but it was fully booked as was most in the area near the airport. The Grand had an opening. That was my first visit. Now when I have to fly out early or come in late, we stay at the Grand. We love that there is a kitchen, a couch. We live 150 miles away. We come to town to shop. If it gets to late or the weather is bad, we stay in town. The staff has been great.
Comment from Hotel Management
9 Nov 2024 by Jess, Hotel Management
We're so glad you enjoy staying with us!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
9 Nov 2024 by Jess, Hotel Management
Thank you for the wonderful review! We’re thrilled to hear you enjoyed your stay and appreciate your kind words. We look forward to welcoming you back for another fantastic experience!
by A verified traveler
Posted 28 Oct 2024
Our room upon first entering looked very nice. However, the kitchen, including the floors and counter tops, were dirty and sticky. The entry way light was flickering off and on and a bathroom light was burned out. These items were reported to the front desk but nothing was repaired. Enjoyed our stay but not sure we will stay again, especially with the dirty sticky kitchen.
Comment from Hotel Management
9 Nov 2024 by Jess, Hotel Management
Thank you for your feedback and for letting us know about the cleanliness and maintenance issues you encountered. We apologize for the inconvenience these issues caused and for not addressing them promptly during your stay. Cleanliness and a well-maintained room are essential to a positive experience, and we’re sorry we didn’t meet those expectations.We’ve shared your feedback with our housekeeping and maintenance teams to ensure these issues are addressed and to prevent similar occurrences in the future. We hope you’ll consider giving us another chance to provide the high standard of service we aim for. Thank you again for sharing your experience with us.
by A verified traveler
Posted 28 Oct 2024
The front desk was super kind! Definitely would stay again
Comment from Hotel Management
9 Nov 2024 by Jess, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that our front desk team made a positive impression, and we look forward to welcoming you back for another great stay. Safe travels, and see you next time!
