Ratings based on 976 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Resort Manager, Hotel Management
Dear Ulises, We are delighted with your rating. It is wonderful to know that you enjoyed your time at The Westin Rancho Mirage Golf Resort & Spa. We look forward to serving you again in the future.Roman La RoseResort Manager
by A verified traveler
Posted 4 Dec 2024
This property looks tired and a lot of the amenities were limited. The people working at the hotel were nice and helpful.
Comment from Hotel Management
5 Dec 2024 by Resort Manager , Hotel Management
Dear Emma, We regret not meeting all your expectations and are sorry you felt our property needed updating. We understand your comments, and they will be used to plan for future updates and for refreshing our resort. That said, we are glad you liked our devoted associates. Thank you for your review and choosing us during your visit to Palm Springs. We hope you will stay with us again whenever your travels bring you to the area.Roman La RoseResort Manager
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Resort Manager, Hotel Management
Dear Karen, We are delighted you had a great stay at The Westin Rancho Mirage Golf Resort & Spa. Thank you for the kind rating, and we look forward to hosting you again soon.Roman La RoseResort Manager
by A verified traveler
Posted 1 Dec 2024
The property looks great from the outside. Overall layout and sign indications are clear. Parking has a problem as late arrivals could not find spots near the building for the stay. Inside resort room amenities are insufficient, you have to call them to get the bathroom, coffee, stuff provided. In my case, I reported to the reception room service to repair the mal-function shower, but to my frustration, it didn't get repaired during the 4 nights I stayed there. Daily room cleaning was not efficient, it does not provide a sign tag at door to notifiy clearner to clean the room while we were out. Once we put a "not disturbed" signage on door, they will not clean the room for the day. A lot of the inside room issues have to be fixed or provided to qualify for a 4 star hotel despite we were required to pay all kinds of taxes and expensive resort fee and daily parking.Very disappointed on this so called 4 star resort hotel.
Comment from Hotel Management
2 Dec 2024 by Resort Manager, Hotel Management
Dear Philip, We take pride in providing our guests with an exceptional experience; therefore, we hope you will accept our apologies for the parking concerns you had. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. Furthermore, we are sorry for the housekeeping and maintenance issues you encountered with your accommodations and that our front desk associates were not attentive to your needs. We have shared your remarks and will use them as an opportunity to improve our guest experience. Thank you for staying with us and for taking the time to leave your comments. We hope you will revisit us the next time you are in the area so we can show you our commitment to enhanced hospitality. Roman La RoseResort Manager
by A verified traveler
Posted 27 Nov 2024
I visoted the property a month ago. Whst i dix not likr is the Expedia experience. Becayse of a wrong day i was billed i. Full for a visit i did not make, because in my opinion Expedia did not really help to correct the mistake, so i was charged for a stay i was unable to make. I will not recommend Expedia to anyone, ever!!
Comment from Hotel Management
28 Nov 2024 by Roman La Rose Resort Manager, Hotel Management
Dear Dvid, Thank you for taking the time to leave your feedback. We regret you did not stay with us and apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future.Roman La RoseResort Manager
by A verified traveler from mooresville
Posted 23 Nov 2024
No elevators, one robe for 2 people, no wash cloths, towels were old & faded, parking was a challenge.
Comment from Hotel Management
24 Nov 2024 by Resort Manager, Hotel Management
Dear Joy, We never want to disappoint our guests, so we are sorry you were unhappy with your in-room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable, we are always here to help. We also regret to learn about the inconvenience you had due to our parking; we will share your feedback appropriately as we always strive to enhance our guest services. Thank you for choosing us, and we hope to welcome you back the next time that your travels lead you to Palm Springs in the future.Roman La Rose,Resort Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Resort Manager, Hotel Management
Dear Miguel, We are thrilled to see your great rating. Your satisfaction is important to us, and we are glad you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa. Thanks for choosing us for your time in Palm Springs; we look forward to seeing you again soon.Roman La RoseResort Manager
by A verified traveler from Tucson
Posted 17 Nov 2024
This is a beautiful resort with lots of pool options …a quiet spot for just adults or a large pool with slides for the kids. The staff was amazing. Every person we dealt with from waitstaff to concierge was so accommodating and helpful. Wonderful place to stay!
Comment from Hotel Management
18 Nov 2024 by Resort Manager, Hotel Management
Dear Anthony, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin Rancho Mirage Golf Resort & Spa, a refreshing retreat in Palm Springs. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. We are also delighted to read that you enjoyed the refreshing pool options. Thank you once more for your feedback, and we hope you will revisit soon to be recharged again by the Californian desert and stunning mountain views here in our beautiful area.Roman La RoseResort Manager
by A verified traveler
Posted 13 Nov 2024
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Comment from Hotel Management
13 Nov 2024 by Resort Manager, Hotel Management
Dear Jane, We are thrilled that we exceeded your expectations and that you had a great stay. Thank you for choosing The Westin Rancho Mirage Golf Resort & Spa and for the excellent rating. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Roman La RoseResort Manager
by A verified traveler
Posted 12 Nov 2024
The staff was impolite. The air in the room was broken and it was hard to get an Uber out to this location
Comment from Hotel Management
12 Nov 2024 by Resort Manager, Hotel Management
Dear Katrina, Our associates strive to provide thoughtful and anticipatory service; therefore, we sincerely regret that this was not your experience. Your feedback will be shared with our associates, and the proper action taken to ensure this is not repeated. We are also sorry for the maintenance issue you encountered with the air unit in your guestroom. Your comments will be relayed to the appropriate individuals to address these concerns. Furthermore, we are disappointed that our location was not ideal for you. We appreciate all your remarks. Thank you for your review of our resort. We hope you will give us another opportunity to show you our commitment to exceptional hospitality on your next visit to Palm Springs.Roman La RoseResort Manager
