Ratings based on 829 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Great area
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 2 Jan 2025
Checked out immediately. Did not stay.
Comment from Hotel Management
2 Jan 2025 by Hotel Management, Hotel Management
Dear Theresa,We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are very important to us, and we regret that we fell short of meeting your expectations. We’ll be reviewing your comments with the team to improve our services and facilities. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 27 Dec 2024
Friendliness
Comment from Hotel Management
28 Dec 2024 by Hotel Management, Hotel Management
Dear Carrie,Thank you for taking the time to review your stay at Extended Stay America. We greatly appreciate your recognition of the welcoming atmosphere our team strives to create. Friendliness is a cornerstone of our service, and it's wonderful to know that it left a positive impression. Thank you for being our guest. We look forward to your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 13 Dec 2024
They could have a more complete breakfast.
Comment from Hotel Management
14 Dec 2024 by Hotel Management, Hotel Management
Dear Gilberto, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met your expectations! However, we apologize that the breakfast choices did not meet your expectations. We will share your remarks with the team for improvement. Please revisit the area the next time you are in it. Sincerely,Hotel Management
by A verified traveler
Posted 9 Dec 2024
At check we were told about the grab and go breakfast and check out by 11am. Nothing else.
The muffins were awful and bars were puny.
There was no paper or pen in the room. Nothing to tell you what was available nearby. Housekeeping never came to the room.
The sign for the hotel was hidden by a tree. It had no leaves, but there were so many branches we didn’t see it until we had passed the entrance which wasn’t marked.
Comment from Hotel Management
11 Dec 2024 by Hotel Management, Hotel Management
Dear Kristin, We apologize for the various issues you encountered during your stay with us. Your feedback is essential to us as we strive to improve our services. Providing comfortable accommodation is always our main motto. Therefore, we will address the concerns you raised about the quality of the breakfast and the oversight by housekeeping. We will also review the signage and entrance visibility to ensure a smooth check-in experience for all guests. Thank you for bringing these matters to our attention. Please give us another opportunity to provide you with a more satisfactory stay.Sincerely,Hotel Management
by A verified traveler
Posted 5 Dec 2024
Kitchen is good
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Nice placed
Comment from Hotel Management
2 Dec 2024 by Hotel Management, Hotel Management
Dear Carlos, Thank you for taking the time to share your feedback about your time with us. It is nice to know you had a good stay and that our property and services met your needs. Please return to enjoy a flawless experience at Extended Stay America. Sincerely,Hotel Management
