Ratings based on 967 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Great experience.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear guest, Thank you for choosing us as your place to stay. I appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear guest, Thank you for choosing us as your place to stay. I appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager
by A verified traveler
Posted 4 Nov 2024
It is a very outdated hotel. We had to stay due to last minute planning. The photos are not what the rooms look like. There are cracks on the walls, the bathroom looks outdated, the toilet didn’t flush appropriately and anytime anyone in the adjacent room flushed or used the restroom you could hear it clearly. The bathroom and overall room needs some serious cleaning as it had an old and musty smell to it. Will definitely not be staying there again or recommending. It is better to pay a bit more and go to surrounding hotels.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Guest, We sincerely apologize for your inconvenience during your stay with us. If you could make a request to change your room, we would happy honor your request. We always make sure to satisfy and happy and comfortable our guest any way possible. Your feedback important to us so that we can always improve our services. Once again, we are sorry for the inconvenience and please allow us one more opportunity to make your stay more enjoyable and comfortable. Sincerely, General Manager Best western Inn at Ramsey
by A verified traveler
Posted 3 Nov 2024
Saw a bundle of hair on the bathroom floor when I walked in there. Walls in the room were stained and dirty. AC did not seem to work.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Guest, We sincerely apologize for your inconvenience during your stay with us. If you could make a request to change your room, we would happy honor your request. We always make sure to satisfy and happy and comfortable our guest any way possible. Your feedback important to us so that we can always improve our services. Once again, we are sorry for the inconvenience and please allow us one more opportunity to make your stay more enjoyable and comfortable. Sincerely, General Manager Best western Inn at Ramsey
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
26 Oct 2024 by General Manager, Hotel Management
Dear guest, Thank you for choosing us as your place to stay. I appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by General Manager, Hotel Management
Dear Guest, We sincerely apologize for your inconvenience during your stay with us. If you could make a request to change your room, we would happy honor your request. We always make sure to satisfy and happy and comfortable our guest any way possible. Your feedback important to us so that we can always improve our services. Once again, we are sorry for the inconvenience and please allow us one more opportunity to make your stay more enjoyable and comfortable. Sincerely, General Manager Best western Inn at Ramsey
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by General Manager, Hotel Management
Dear guest, Thank you for choosing us as your place to stay. I appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager
by A verified traveler
Posted 19 Oct 2024
Good
Comment from Hotel Management
19 Oct 2024 by General Manager, Hotel Management
Dear guest, Thank you for choosing us as your place to stay. I appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager
by A verified traveler from Suffern
Posted 13 Oct 2024
It’s very good hotel
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Dear guest, Thank you for choosing us as your place to stay. I appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager
