Ratings based on 974 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Operations Supervisor , Hotel Management
Dear Lauriele,Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Providing a comfortable and enjoyable stay is our top priority, and we regret that we did not achieve this during your visit. We would appreciate the opportunity to understand more about the specific issues you encountered so that we can address them and improve for future guests. Please do not hesitate to contact us directly to discuss your concerns further. We sincerely hope to have the chance to welcome you back and provide a much more positive experience.Warm regards,
by A verified traveler from Egg Harbor
Posted 20 Nov 2024
Decent place, great location, desk staff very friendly
Comment from Hotel Management
21 Nov 2024 by Operations Supervisor , Hotel Management
Dear Leonid,Thank you for your kind review. We are delighted to hear that you found our location convenient and that our desk staff made a positive impression on your stay. Your feedback is greatly appreciated, and we will continue to strive to provide exceptional service to all our guests. We look forward to welcoming you back for another enjoyable stay.Best regards,
by A verified traveler
Posted 20 Nov 2024
Nice and clean
Comment from Hotel Management
20 Nov 2024 by Operations Supervisor , Hotel Management
Dear Robert,Thank you for sharing your feedback on Expedia! We're delighted to hear that you found our property nice and clean. We truly appreciate your 4-star rating.If there's anything we can do to make your next stay even better, please don't hesitate to let us know.We hope to welcome you again soon!Best regards,
by A verified traveler
Posted 19 Nov 2024
When I got to the hotel the room that they assigned to me was used and not cleaned .at the time that was the check in 3pm because the housekeepers didn't clean it and it was checked like it was cleaned up. So they gave me another room .and i need handicap ♿️ especially the shower accommodation poor staff handling
Comment from Hotel Management
19 Nov 2024 by Operations Supervisor , Hotel Management
Dear Herbert, Thank you for sharing your feedback, Herbert and Joanna. We sincerely apologize for the inconvenience you experienced with the cleanliness of your room and the accessibility concerns. We take these matters seriously and will address the issues with our housekeeping team to ensure this doesn't happen again. We also appreciate your comments about the staff and will work to improve their responsiveness. It also seems like you did get a handicapped room with a roll-in shower and that room has full handicapped accessibility. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience.
by A verified traveler
Posted 18 Nov 2024
The first room had not heat
The 2nd room, the remote to the tv didnt work and they wanted me to program another one. 3rd room fine, but had to have my room key reprogrammed every day. Was there a wed to a sunday and my room was never cleaned since they only.clean o Tuesdays and thursday,. Will not stay again
Comment from Hotel Management
18 Nov 2024 by Operations Supervisor , Hotel Management
Dear Susan,Thank you for sharing your feedback. We apologize for the inconveniences you experienced during your stay. We're sorry to hear about the issues with the room temperature, TV remote, and key reprogramming. These are certainly not the standards we strive for, and we will be addressing these concerns with our team to ensure a more seamless experience for future guests.Regarding housekeeping, we typically offer service on Tuesdays and Thursdays, but we understand this may not have been clear during your stay. We are actively looking into ways to improve communication and service frequency for guests who are with us for longer stays.We appreciate your comments and will use them to improve our services. We hope you'll reconsider staying with us in the future so we can provide you with a more enjoyable experience.Best regards,
by A verified traveler
Posted 18 Nov 2024
Beautiful
Comment from Hotel Management
18 Nov 2024 by Operations Supervisor , Hotel Management
Dear Jeffrey,Thank you for your wonderful 5-star review! We're so glad to hear that you had a beautiful experience with us. Your feedback means a lot to our team, and we’re thrilled to know you enjoyed your stay.We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Operations Supervisor , Hotel Management
Dear Akshita,Thank you for sharing your feedback. We appreciate you taking the time to review your stay. We're glad to know you had an overall satisfactory experience, but we also welcome any suggestions you may have for how we can improve.If there were any specific aspects of your stay that didn’t meet expectations, please feel free to reach out to us directly so we can make improvements for future guests.We hope to welcome you back soon and provide an even better experience.Best regards,
by A verified traveler
Posted 16 Nov 2024
Doors wouldn’t close completely you have to check them before and when entering your room
Comment from Hotel Management
18 Nov 2024 by Operations Supervisor , Hotel Management
Dear Dylan,Thank you for your feedback. We sincerely apologize for the issues you encountered with your room door. We understand how important it is for doors to function properly for both security and comfort, and we're sorry for the inconvenience this caused during your stay.Your comments have been forwarded to our maintenance team, who will inspect and address this issue immediately to ensure it does not affect future guests.We appreciate you bringing this to our attention and hope you will consider giving us another chance to provide a better experience in the future.Best regards,
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Operations Supervisor , Hotel Management
Hi Antoine,Thank you for sharing your feedback. We’re sorry to hear your experience didn’t fully meet your expectations. We value your comments and will share them with our staff to ensure improvements in areas where we may have fallen short. We hope you’ll consider staying with us again in the future so we can offer you a more seamless experience.Best regards,
by A verified traveler
Posted 15 Nov 2024
First day we returned to the room at 6p.m. and there had been no maid service to the room. When I called the front desk to report it, desk clerk Amanda told me that if the "Do Not Disturb" sign was out the maid would not enter [obviously], but I said that the sign had been removed at 10:20a.m. and the maid's cart had been right across the hall when I left the room at 10:20a.m. that morning. Amanda hung up the phone on me, telling me that there was nothing she could do. Checkout time is 11a.m., and on day three when I went back to the room at 10a.m. to get my luggage, the key was already non-functional.
Comment from Hotel Management
16 Nov 2024 by Operations Supervisor , Hotel Management
Hi Linda,Thank you for sharing your feedback. I’m sorry to hear about your disappointing experience. It sounds like there were a few miscommunications and inconveniences during your stay. The lack of maid service, especially when the "Do Not Disturb" sign had been removed earlier in the day, is certainly frustrating.Regarding your key issue on day three, I can understand how that would be frustrating, especially so close to checkout time. It seems like the hotel staff missed the mark in making sure your needs were addressed.I hope this feedback helps the property improve its service for future guests. If you decide to stay with them again, I recommend speaking with a manager to ensure these issues are addressed, or choosing a hotel with more reliable customer service.Thanks again for sharing your experience!Best regards,
