Ratings based on 931 Verified Reviews
2.7 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The price was the reason I booked this property. The room we had damaged frame on bathroom door, unit had fridge and two burners no pans or cooking utensils, plates silverware or glasses. Room had cockroaches found when turned the lights on after we went to bed and got back up. Smoke detector disconnect and sitting on a shelf. Lots of traffic in parking lot until 2AM, man tried to break in the next room at 11:30 PM seem like a domestic issue. couldn't sleep after that until after 2AM. Cancelled the second night booked and was granted a refund.
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.GM
by A verified traveler
Posted 4 Nov 2024
3rd shift was rude and property does not advertise 3rd party policy unique to property.
Comment from Hotel Management
6 Nov 2024 by GM, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Hi Guest, We are delighted that you decided to stay with us at our hotel, we acknowledge the wonderful feedback and experience that you had highlighted. We are looking forward to seeing you visit with us soon.GM
by A verified traveler
Posted 28 Oct 2024
This property need to be renovated. The tub was rusty, linen was stained, the rooms smelled bad and the furniture looks led as if the were from the 70’s to 80’s.
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
by A verified traveler
Posted 26 Oct 2024
Shower clogged (disgusting), stove and refrigerator didn’t work (every use had to flip the breaker box multiple times), dirty. The front office attitude was ugly! My first bad review ever so believe it!
Comment from Hotel Management
28 Oct 2024 by GM, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by GM, Hotel Management
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
by A verified traveler
Posted 18 Sep 2024
I am very reluctant to leave negative reviews, but the room was shabby, two stars, with burn marks on the floors and dining table. If you know what you're getting, you might be fine with it, but I was expecting a bit better. It was noisy in the morning; guests are not especially respectful of other people who might be sleeping.
Comment from Hotel Management
19 Sep 2024 by General Manager, Hotel Management
Dear Jay,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
by A verified traveler
Posted 14 Sep 2024
Dont go
Comment from Hotel Management
15 Sep 2024 by General Manager, Hotel Management
Dear Corin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
by A verified traveler
Posted 14 Sep 2024
DO NOT STAY HERE. Woman checking us in was very nice but we had issues with the rooms. 1st room reeked of weed. 2nd room seemed fine until after my event- I went to adjust the heat and saw MULTIPLE small bugs and roaches coming from the walls. Turning on the heat also set off the fire alarm. My friend and I had to leave & drive 6 hours back home in the middle of the night after an already long day. Room was also very worn down, there was a huge crack in the floor by the kitchenette. There were no blankets on the bed, just 2 very threadbare flimsy sheets that had holes in them. Very disappointed & grossed out
Comment from Hotel Management
15 Sep 2024 by General Manager, Hotel Management
Dear Katerina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
