Ratings based on 865 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The staff was friendly and attentive
Comment from Hotel Management
20 Nov 2024 by Hotel, Hotel Management
Dear Shirley,Thank you for your kind comments and for choosing Sonesta. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.
by A verified traveler from Atlanta
Posted 14 Nov 2024
Lovely
Comment from Hotel Management
14 Nov 2024 by Hotel, Hotel Management
Dear Thabiso,Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
by A verified traveler
Posted 10 Nov 2024
The hotel is very impressive. Set up very nice. Service is exceptional. The gentleman at the front desk at check in was excellent. He truly makes your hotel shine. He knows his job to perfection. Made our stay wonderful. Kuddos to all at the hotel. Thanks for a great stay.
Comment from Hotel Management
11 Nov 2024 by hotel, Hotel Management
Dear Patricia,Thank you for your kind comments and for choosing Sonesta. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.
by A verified traveler from Pinehurst
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Hotel, Hotel Management
Dear Christine,Thank you for the review. We look forward to seeing you again soon!
by A verified traveler
Posted 3 Nov 2024
Rooms were clean and breakfast was hot and fresh. Customer service was great!
Comment from Hotel Management
4 Nov 2024 by NNB, Hotel Management
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us.Looking forward to welcoming you back soon.
by A verified traveler from Morganton
Posted 3 Nov 2024
The staff and hotel were awesome we will return.
Comment from Hotel Management
5 Nov 2024 by Hotel, Hotel Management
Dear Joshua,Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.
by A verified traveler
Posted 1 Nov 2024
The staff are the best!
Comment from Hotel Management
2 Nov 2024 by NNB, Hotel Management
Thank you for your positive comments. We're glad to hear you enjoyed your stay with us, and hope your next stay is just around the corner.Looking forward to welcoming you back soon
by A verified traveler
Posted 1 Nov 2024
This was one of the worst experiences we’ve ever had at a hotel. We had an ADA room/ mobility accessible and my wife has a mobility and neurological disability was alone in the room while I went to the store. The manager on duty incorrectly believed someone was smoking or vaping marijuana in our room and decided to beat on the door demanding my wife open the door. She tried yelling to them that she was disabled and how hard it was to get up. They continued beating on the door till she risked her safety to open the door. And then the short manager guy and some other man enter the room (to my knowledge never proved they worked for the hotel) and with the room door closed searched our room. They went in the bedroom and bath without being observed by my wife because she’s disabled; and I can only assume they were trying to steal anything they could find. Once they realized they were wrong they left and never once apologized. This experience was very frightening and upsetting for my disabled wife and should have never happened. They could have easily realized once the door was opened that nothing at all was going on in our room. We still don’t know why this happened. And to top it off, the same scruffy little manager guy was smoking in front of the hotel where it clearly says smoking is prohibited. I do not recommend anyone staying at this hotel as long as treat guests like criminals.
Comment from Hotel Management
7 Nov 2024 by Hotel, Hotel Management
Dear Micheal,We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.
by A verified traveler from Washington
Posted 30 Oct 2024
Nice short term accommodations.
Comment from Hotel Management
30 Oct 2024 by Hotel, Hotel Management
Dear Saleem,Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Hotel, Hotel Management
Dear Debra,Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.
