Ratings based on 395 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
This hotel was clean and well kept. The breakfast was very good. What I did not like is that I requested twice for my room to be clean while I was away on business and it did not happen. Poor customer service with regard to this issue but otherwise the sparse interaction I had with management was fine. I never did receive a follow up call as promised. Also beware if the train that rolls through the town of Durham in the middle of the night. it will awaken you with the blaring horn. Also, there is a $15 per night charge for parking.
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Paul, We are happy to hear from you and value your kind review. It is encouraging to know your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your trip! Best, Janine Pitner, GM
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by GM, Hotel Management
Dear Bruce, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Janine Pitner, GM
by A verified traveler
Posted 2 Nov 2024
Great location with some incredible Restaurants nearby
Comment from Hotel Management
2 Nov 2024 by GM, Hotel Management
Dear Judy, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Janine Pitner, GM
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
13 Oct 2024 by GM, Hotel Management
Dear Robert, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Janine Pitner, GM
by A verified traveler
Posted 27 Sep 2024
My son and I stayed here for his freshman move-in weekend, so it was my first time here but I’ll definitely be in Durham again within the next four years and will happily stay here again. The staff was friendly, helpful and competent, the facility and rooms were very clean. They have coffee and water available 24/7 in the lobby. The breakfast was substantial and varied for those with different preferences. It’s very convenient to Duke — esp. East campus — and you can walk to restaurants nearby or drive just a few minutes to even more. Great option for Duke parents and visitors.
Comment from Hotel Management
28 Sep 2024 by GM, Hotel Management
Dear Wendy, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff here at the Residence Inn Durham McPherson, thank you for your business, and please come back soon. Best, Janine Pitner, GM
by A verified traveler
Posted 27 Sep 2024
Great and reasonably priced place to stay as a family in the center of Durham.
Comment from Hotel Management
28 Sep 2024 by GM, Hotel Management
Dear Margaret, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Janine Pitner, GM
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
21 Sep 2024 by GM, Hotel Management
Dear Cindy, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience, and we're eager to provide you with excellent service the next time you visit. Best, Janine Pitner, GM
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
10 Sep 2024 by GM, Hotel Management
Dear Rick, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Janine Pitner, GM
by A verified traveler
Posted 26 Aug 2024
Close to campus
Convenient breakfast
Old facility
Convenient parking
Comment from Hotel Management
27 Aug 2024 by GM, Hotel Management
Dear zubina, While I am glad you were impressed with our location and amenities, I regret that you found our accommodations a bit tired. Thank you for choosing our Residence Inn and sharing your thoughts. We welcome any and all feedback that we can learn from and use to improve our offerings. Please consider a return trip in the future should you find yourself back in Durham. Sincerely, Janine Pitner, GM
