Ratings based on 983 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 18 Dec 2024
Very close to I-40 and 1 mile from Wegmans
Rooms were very clean, I will definitely stay again
by A verified traveler
Posted 14 Dec 2024
Good stop to sleep if traveling to Chapel Hill and want to keep it budget friendly
by A verified traveler from Damascus
Posted 6 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Seema Patel, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHAPEL HILL - UNC.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
by A verified traveler
Posted 6 Dec 2024
The place was pretty clean, but the bed spread had a cigarette burn on it although i was in a non smokers room. Another thing i didnt like was that it was dog friendly and on one occasion leaving my room there was a pile of Dog feces outside my door.
Comment from Hotel Management
9 Dec 2024 by Urvi Gajjar, Hotel Management
Thank you for taking the time to tell us about your experience at the RED ROOF INN CHAPEL HILL - UNC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience you experienced during your stay.However, Red Roof Inn has always been a pet friendly hotel. The 1st pet is free and any additional pet gets charged 15.00 per pet. Also, all Red Roof Inns have a pet policy which each guest is required to sign and responsible for. Thank you for informing us of the issue with the dog feces outside the room. We will look into this and make sure it doesn't happen again. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
by A verified traveler from Denver
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Urvi Gajjar, Hotel Management
Thank you for taking the time to tell us about your experience at the RED ROOF INN CHAPEL HILL - UNC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience you experienced during your stay.However, could you please example of what went wrong as an opportunity for us to improve and correct any issues. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
by A verified traveler
Posted 1 Dec 2024
Liked: our room had plenty of handrails by tub and toilet, helpful for our impaired mobility. Lovely grounds around the building, with wooded hillside. Very quiet at night. Felt safe.
Did miss: there was not any countertop or cabinet or shelving in the bathroom- not even a space to set down toiletries or a toothbrush.
Comment from Hotel Management
3 Dec 2024 by Seema Patel, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHAPEL HILL - UNC.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
by A verified traveler
Posted 25 Nov 2024
Easy access to interstate for good price. Just needed a quick place to stay while traveling.
Comment from Hotel Management
25 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Sherrie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Chapel Hill - UNC. It's great to see you found our location convenient to interstate and our price affordable, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Nov 2024
The room was clean and budget friendly. The bed itself was okay. Pillows were flat. Two smallish towels were scratchy. One tiny bar of soap was supplied when you really need two (one for the tub and one for the sink). All that said, for a one night stay when we weren’t spending much time in the room… it was fine for the money. Would consider staying again.
Comment from Hotel Management
19 Nov 2024 by Urvi Gajjar, Hotel Management
Thank you for taking the time to tell us about your experience at the RED ROOF INN CHAPEL HILL - UNC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience you experienced during your stay.However, per our hotel policy, we either try the fix the issue that the guest notifies the front desk of or change the room within 20 minutes of checking into the room. We do not have any comments logged at the front desk of any issues of the room or service. Please rest assured that our front desk will be notified of the comments that you have given in order to improve your customer service experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Seema Patel, Hotel Management
Hey William,We appreciate your 10/10 score and comments regarding your recent stay at the RED ROOF INN CHAPEL HILL - UNC.It's thrilling to see our secure property and quality check-in service created an ideal experience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.At this time, I would like to extend the opportunity for you to share your experience with others. You can post information about your stay at our hotel on Google. Your review can help others make their choice of hotel with confidence.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.
