Ratings based on 776 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by Bill C, Hotel Management
Dear Mike,Thank you for your feedback. I am glad you liked your stay with us. We have the cleanest and friendliest hotel in town. We look forward to your next visit.Sincerely,Bill CGeneral Manager
by A verified traveler from Montego Bay
Posted 29 Sep 2024
The only issue was ppl smoking at the entrance to the lobby. generally everything else was good.
Comment from Hotel Management
29 Sep 2024 by Bill C, Hotel Management
Dear Dayan,Thank you for your feedback. I am glad you liked your stay with us. We have the cleanest and friendliest hotel in town. We look forward to your next visit.Sincerely,Bill CGeneral Manager
by A verified traveler from Manchester Village
Posted 29 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Bill C, Hotel Management
dear Paul,Thank you for your feedback. I am glad you liked your stay with us. We have the cleanest and friendliest hotel in town. We look forward to your next visit.Sincerely,Bill CGeneral Manager
by A verified traveler
Posted 15 Sep 2024
I typically book through Marriott but this trip was a bit last minute. Nonetheless, the property was sub par for Marriott standards at least. Thin walls, rude staff, outdated property, overall poor quality.
Comment from Hotel Management
15 Sep 2024 by Bill C, Hotel Management
Dear Anthony,Thank you for your feedback. You indicated in your comments that your experience was unsatisfactory. Please accept our sincere apologies for the inconveniences you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. I would disagree on the outdated property and thin walls. We updated in 2018 and 2019. We do not tolerate rude associates and will get to the bottom of that.Sincerely,Bill CGeneral Manager
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Bill C, Hotel Management
Dear Andrew,Thank you for your feedback. I am glad you liked your stay with us. We have the cleanest and friendliest hotel in town. We look forward to your next visit.Sincerely,Bill CGeneral Manager
by A verified traveler
Posted 9 Sep 2024
Ease of getting to and from facility with very little trafic
Comment from Hotel Management
9 Sep 2024 by Bill C, Hotel Management
Dear Melissa,Thank you for your feedback. I am glad you liked your stay with us. We have the cleanest and friendliest hotel in town. We look forward to your next visit.Sincerely,Bill CGeneral Manager
by A verified traveler
Posted 2 Sep 2024
Front desk staff were very nice and helpful!
Comment from Hotel Management
2 Sep 2024 by Bill C, Hotel Management
Dear Trisha,Thank you for your feedback. I am glad you liked your stay with us. We have the cleanest and friendliest hotel in town. We look forward to your next visit.Sincerely,Bill CGeneral Manager
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Bill C, Hotel Management
Dear Grace,Thank you for your feedback. I am glad you liked your stay with us. We have the cleanest and friendliest hotel in town. We look forward to your next visit.Sincerely,Bill CGeneral Manager
by A verified traveler
Posted 27 Aug 2024
Very accommodating and pleasant staff
Hotel was very clean and the room was too!
Comment from Hotel Management
27 Aug 2024 by Bill C, Hotel Management
Dear Christine,Thank you for your feedback. I am glad you loved your stay with us. We have the cleanest and friendliest hotel in town. We look forward to your next visit.Sincerely,Bill CGeneral Manager
by A verified traveler from Jonesboro
Posted 17 Aug 2024
Only an overnight stay but it was a good one. Check in was fast and easy. The clerk was courteous and provided excellent customer service. Our room was cozy and clean. There were more than enough towels for the 3 of us. The shower liner did have some mildew buildup on it.
Comment from Hotel Management
18 Aug 2024 by Bill C, Hotel Management
Dear Violeta,Thank you for your feedback. We have the friendliest staff in town. My apologies for the shower. I will share your comments with the team. We look forward to your next visit.Sincerely,Bill CGeneral Manager
