Ratings based on 966 Verified Reviews
2.7 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
No happy with location
by A verified traveler
Posted 20 Nov 2024
Awful
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Never ever waste money and time on this dilapidated ‘hotel’. The place is filthy dirty from the lobby through the elevator which has sharp edges, very slow and dirty walls stained floor carpets on the hallway. As this was not enough, the beds have bugs, I woke up to see a bug crawling inside the sheets underneath where I slept.The room had cockroaches crawling around the tables. I complained to the receptionist and she just coldly said we will clean the room that was at 1230 noon but surprisingly when I came back to the room at 1800 the room was turned upside down with all the linen on the floor room not cleaned trash still not emptied and beds not made towels not changed , literally nothing was cleaned but just messy. This was after I tried to enter the room but access was cards were not working. The receptionist explained that they had a system error that’s why and had given me a new set today cards. She then moved us to another room on the second floor due to the messy in the room. The move was not a good idea at all because the new room was right in front of the lift and has an open area outside which turned out to be a meeting place for a group of teenage girls who were playing, running around and giggling very loud besides the traffic of people passing by all night that I could not even wink. I have never been this disappointed. I am writing this review at 00:06 am because I of how the place is so noisy. I wanted to insert pictures of the bugs and the messy room.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Grace, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 15 Nov 2024
Blood stains on shower curtains, cockroaches in the room, foyer lights could not be turned off making sleeping difficult, no smoking policy not followed at all- hotel reeked of pot smoke, garbage in the parking lot and stairs leading up to the side entry
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Aaron,We appreciate you bringing these concerns to our attention and apologize for any inconvenience you experienced. We encourage guests to reach out to management directly to address any issues during their stay. Your feedback helps us improve our service for future guests.
by A verified traveler
Posted 14 Nov 2024
it spelled like cigarettes every inch of the building, there was noise ALL NIGHT and construction super early so we couldn’t even sleep in. all around awful stay i wish i didn’t have to even give one star.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello cameron,We're sorry to hear about your experience and appreciate your feedback. We strive to provide a comfortable environment for all our guests. Please feel free to reach out to our management team directly to discuss your concerns further. Your comments will help us improve our services for the future.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Taylor,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Dan,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address it accordingly. We value your input and strive to improve.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Amber,We are thrilled to hear that you had a wonderful experience during your stay with us! Our team is delighted that we could exceed your expectations. We look forward to welcoming you back soon for another fantastic stay at our hotel.
by A verified traveler
Posted 8 Nov 2024
The quality of the property cleanliness has declined a lot since last time we stayed here. Also, it smells like smoke thru out the hallways and the overall the physical look of place is taggy and dirty compared to last time we chose this hotel
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello JULIO GALVAN,We apologize for any inconvenience you experienced during your recent stay. We appreciate your feedback and will address the cleanliness and odor concerns with our team. Our goal is to provide a pleasant environment for all guests, and we regret if we fell short of your expectations. If you have any further comments or would like to discuss your stay in more detail, please feel free to contact our management team.
