Ratings based on 645 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Excellent
by A verified traveler from Pennsauken
Posted 11 Jan 2025
The hotel room was clean and the staff was courteous.
by A verified traveler from Burlington
Posted 10 Jan 2025
Good sleep
by A verified traveler
Posted 3 Jan 2025
Everything was great
by A verified traveler
Posted 27 Dec 2024
Very nice experience
by A verified traveler from Durham
Posted 25 Dec 2024
Wonderful place to stay!
by A verified traveler
Posted 23 Dec 2024
by A verified traveler
Posted 23 Dec 2024
by A verified traveler
Posted 20 Dec 2024
It was quiet. The beds were very comfortable.
by A verified traveler
Posted 8 Dec 2024
We have one evening stay at this hotel on 11/16/2024. At around 9pm when I tried to use shower and bath tub does not have water at all. The hotel frontdesk said they would contact working to fix the issue. But few hours later, after repeated calls, they said the people who could fix the issue all went home. The earliest time possible to fix the issue would be 8am the next day, which is about the time for us to checkout. The frontdesk then said he would discount the charge for $100, but since I booked through Expedia, they would refund to Expedia and I have to contact Expedia for the discount. The I contacted Expedia Travel Team. According to Expedia Travel Team, "Unfortunately, after multiple tries, we weren't able to obtain an approval from the Hilton Garden Inn Durham Southpoint manager to waive the refund fee."
