Ratings based on 467 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Emerald Isle
Posted 27 Dec 2024
Cigarette ashes in bathroom on counter, floor and toilet upon arrival, very smoked up room, toilet unclean, noisy, carpet dirty in hallways, deadbolt broken
Comment from Hotel Management
28 Dec 2024 by Hotel Management, Hotel Management
Dear Billy, We are genuinely sorry for the cleanliness issues you encountered and any oversight on our part in some areas of our hotel. We understand how important it is not just to have a spotless room but also one that is free of smoke. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. We regret not meeting your expectations. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by GM, Hotel Management
Hi Guest, We are happy to hear your positive feedback, and we love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.GM
by A verified traveler
Posted 8 Dec 2024
Not anything like the pictures. Dirty walls and stained couch. Bad odor in the room and hallway.
Comment from Hotel Management
8 Dec 2024 by Hotel Management, Hotel Management
Dear Kristian,We apologize for the disappointing experience and regret that the condition of the room and common areas did not meet your expectations. Providing a clean and welcoming environment is a priority, and it’s concerning to learn that we fell short. Your feedback is being taken seriously, and we will address these concerns with our team to make necessary improvements. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management
by A verified traveler
Posted 5 Dec 2024
Location.
Comment from Hotel Management
6 Dec 2024 by Hotel Management, Hotel Management
Dear evelyn, Thank you for sharing your thoughts about your recent stay. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and regret not meeting all of your expectations. We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
by A verified traveler
Posted 29 Nov 2024
Great hotel
Comment from Hotel Management
24 Dec 2024 by GM, Hotel Management
Dear guest, we are really grateful for your perfect score. It makes us delighted to learn that our accommodations met your expectations. There is no better feeling than hearing that someone valued our efforts to make them feel at home. We are eagerly anticipating your return since we know that your stay was as fantastic as it sounds.Sincerely,General Manager
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by GM, Hotel Management
Thank you for your staying in our hotelgm
by A verified traveler
Posted 13 Nov 2024
Good value for money
Comment from Hotel Management
14 Nov 2024 by Hotel Management, Hotel Management
Dear Mohamad, Thank you for staying with us and sharing your experience. We are glad you enjoyed most aspects of your visit and that you found our hotel to be of great value. However, we regret that your stay was anything other than perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management
by A verified traveler
Posted 9 Nov 2024
The property looked nothing like the photos online.
Comment from Hotel Management
10 Nov 2024 by Hotel Management, Hotel Management
Dear Njaila, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced and for not meeting your expectations. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 9 Nov 2024
Good
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Hi Guest, We are happy to hear your positive feedback, and we love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.GM
by A verified traveler
Posted 21 Oct 2024
This was by far the dirtiest, most unsafe place I've ever been. We canceled our stay and went elsewhere after getting to our room and seeing how nasty it was.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Pamela, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
