Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
To start with the staff was very friendly, I only rated that area 3 star because it said staff and services. There was no heat in our room from the minute we arrived. The first call to inform them we were told the heating was turned on by motion sensor, give it an hour. Our second call they said well we could bring up a heater and some extra blankets. It took a third call to get them to the room. The heater helped but the comment well it is an old building and was a bank in my mind was no excuse.
Considering it is known as an art hotel the wall color in our room was incredibly boring s as was the art work. ( The lobby was very well appointed so we did not expect this).
Room service was dismal. So many things forgotten requiring multiple trips back to the kitchen. Food was ice cold at breakfast. On Saturday morning we asked for two soft boiled eggs and two hard boiled eggs. I had the order repeated back to me. We received 4 hard boiled eggs. When they called to see how things were we told them about this and she said she’d tell her manager and get back to us which never happened.
It’s been a very, very long time since we have had a poor experience at hotel. We were quite taken back by this. Again the staff was very friendly but we will not be back.
by A verified traveler
Posted 13 Jan 2025
There was no heat Friday to Sunday. Water went off Saturday night. Received no compensation for this inconvenience
In addition 2 of the four elevators were not working, creating long wait times. Just an overall sense of lack of facility maintenance.
by A verified traveler
Posted 13 Jan 2025
The location is great for going to DPAC--Durham Performing Arts Center.
by A verified traveler
Posted 12 Jan 2025
by A verified traveler
Posted 10 Jan 2025
Staff
by A verified traveler from Durham
Posted 10 Jan 2025
great location, friendly staff
by A verified traveler
Posted 6 Jan 2025
by A verified traveler
Posted 6 Jan 2025
by A verified traveler
Posted 2 Jan 2025
This hotel stay was a great experience. A friendly valet met us at the curb and directed us to the lobby. The room was very comfortable and had a lovely view. We were able to walk to dinner at a nearby fabulous restaurant. At check-in we were given 2 drink tickets for the hotel bar and then walked around the gallery in the hotel after dinner with our drinks, viewing excellent artwork.
Comment from Hotel Management
3 Jan 2025 by Blanca L Escobar | Reservations Supervisor, Hotel Management
Thank you for sharing such a wonderful review! We’re thrilled to hear that your stay was a great experience from start to finish. It’s fantastic that our valet team made you feel welcome from the moment you arrived and that you enjoyed the comfort of your room and its lovely view.We’re delighted you had the chance to explore nearby dining options and make use of the drink tickets to enjoy our bar and gallery. It’s always a pleasure to hear that our guests appreciate the art and ambiance that make our hotel unique.We hope to welcome you back for another memorable visit soon!Warm regards,
by A verified traveler
Posted 29 Dec 2024
Cody at the front desk gave us excellent service, very accommodating and helpful. Would definitely keep coming back.
Comment from Hotel Management
3 Jan 2025 by Blanca L Escobar | Reservations Supervisor, Hotel Management
Thank you for your wonderful feedback! We’re delighted to hear that Cody provided you with excellent service and went above and beyond to make your stay enjoyable. We’re lucky to have him on our team and will be sure to share your kind words with him.It’s truly rewarding to know that you’d choose to keep coming back. We can’t wait to welcome you again for another exceptional stay!Warm regards,
