Ratings based on 397 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Baton Rouge
Posted 30 Dec 2024
Super!
by A verified traveler
Posted 17 Nov 2024
The rooms are small and incredibly overpriced for a premium hotel in Sofia, yet missing some things such as bath robe, slippers, rain showers, heck the showers don't even have doors?!? They have a glass divider separating the shower from the sink spanning from the floor to ceiling but no door... which is weird. Also it turns out a deluxe room is only deluxe because it's located on level 6 and above in the building yet it is not different than a standard room in any meaningful way. The restaurant menu options are also incredibly limited and just as overpriced. When you are checking out, you have to remember to pay for parking separately because they don't include it in your room service bill. Last but not least I'm not a fan of the Croft & Barrow soap products they have in the rooms.
by A verified traveler
Posted 1 Nov 2024
by A verified traveler from TAIPEI
Posted 12 Oct 2024
Everything is fine at Hilton Sofia, but just a bit far away from old town which takes around 30 min. walking distance.
The female receptionists are more friendly, the male receptionists are not that friendly. The guy in the morning of Oct.07 around 8am on the reception who helped to call a tax and the guy in the morning of Oc5.12 around 9:30am who helped to check out, both attitudes towards customers should be trained more, not friendly driven. That's why I couldn't give higher rate.
by A verified traveler
Posted 24 Sep 2024 on Hotels
by A verified traveler
Posted 23 Sep 2024 on Hotels
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Best regards, Vasilena Stoyanova Guest Relations E, Hotel Management
Dear Michael,Greetings from Hilton Sofia!Thank you for choosing our property for your stay in Bulgaria and giving us a such a nice score.We hope to welcome you again very soon!
by A verified traveler
Posted 12 Jul 2024
Clean, newly renovated. Great staff and great food! Safe and walkable to all important parts of the city
Comment from Hotel Management
31 Jul 2024 by Best regards, Vasilena Stoyanova Guest Relations E, Hotel Management
Dear Madhukar,Greetings from Hilton Sofia!Thank you for taking time to share your feedback.We are very glad to hear that you enjoyed your stay and you have found the food for delicious. With my team hope that we will have the opportunity to welcome you again and make your stay remarkable.
by A verified traveler
Posted 7 Jun 2024
Very nice property. Great for families too!
Comment from Hotel Management
3 Jul 2024 by Best regards, Vasilena Stoyanova Guest Relations E, Hotel Management
Dear valued guest,Greetings from Hilton Sofia!Thank you for sharing your feedback and for the lovely compliments. With my team we hope that we will have the chance to welcome you again!
by A verified traveler
Posted 21 Apr 2024 on Hotels
Comment from Hotel Management
11 May 2024 by Vasilena Stoyanova Guest Relations Executive , Hotel Management
Dear Peter, Thank you for sharing your feedback with us. We are happy that you enjoyed your stay with us and we have met your expectations. Best regards
