Ratings based on 978 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Enjoyed our stay and the staff was great.
by A verified traveler
Posted 22 Nov 2024
The guys transporting us in the buggy up and down whenever required are so helpful and cheerful always. Special praise to Pot who helped me even to try and get the adaptor for my phone to charge. He went out of the way. Made our experience so much better. The resort is beautiful. Hope to be back.
Comment from Hotel Management
23 Nov 2024 by Management teams, Hotel Management
Dear Valued Guest,Thank you for your wonderful feedback!We're thrilled to hear that our staff, especially Pot, made your stay so memorable. It's great to know that the buggy service was helpful and that Pot went above and beyond to assist you with the phone adaptor. We'll be sure to pass on your kind words to him and the rest of the team.We're delighted you enjoyed the beauty of the resort and hope to welcome you back for another fantastic experience soon!Best regards,Sand Sea Resort, Railay Beach
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Management teams, Hotel Management
Thank you for your score!We truly appreciate your feedback and look forward to welcoming you back to Sand Sea Resort, Railay Beach in the future.Warm regards,Sand Sea Resort, Railay Beach
by A verified traveler
Posted 18 Nov 2024
Villa was ok at best , TV , Wifi don’t work trust me. Housekeeping was poor. Staff were very nice. This place is a 2 star maybe and needs a lot of renovations . Beach was a fair walk away but beautiful beach. Note after 2 PM each day the tide retreats with nothing but mud flats so better swim early. Pools are clean.
Comment from Hotel Management
18 Nov 2024 by Management teams, Hotel Management
Dear WayneThank you for sharing your experience with us. We’re glad to hear that you found our staff friendly and enjoyed the beautiful beach and clean pools.However, we regret to learn that you were not fully satisfied with your villa, particularly with the TV, Wi-Fi, and housekeeping. Your comments are important to us, and we will address the concerns you’ve raised with the appropriate teams to improve the quality of service and facilities.We appreciate your understanding and hope to welcome you back in the future for a more pleasant stay.Warm regard,
by A verified traveler
Posted 16 Nov 2024
Great location. Cute little bungalow. 3 pools to choose from. Located from beach to beach and can walk anywhere to see the entire area.
Comment from Hotel Management
16 Nov 2024 by Management teams, Hotel Management
Dear RockyThank you for sharing your wonderful feedback! We're so pleased to hear that you enjoyed the great location, the cute bungalow, and the variety of pools we offer. We're glad you had the opportunity to explore both beaches and the surrounding area with ease.We hope to welcome you back soon for another memorable stay!Warm regards,Sand Sea Resort, Railay Beach
by A verified traveler
Posted 16 Nov 2024
Absolutely beautiful place to stay. Railay is amazing for a few relaxing days. Sand Sea Resort staff were friendly and helpful, facilities were perfect and the monkeys were special to see!
Comment from Hotel Management
16 Nov 2024 by Management teams, Hotel Management
Dear JasonThank you so much for your kind words! We’re thrilled to hear that you had a relaxing time at Railay and enjoyed your stay with us. We're glad our staff made your experience memorable and that you enjoyed the special visit from our local monkeys!We look forward to welcoming you back for another wonderful stay at Sand Sea Resort!Warm regards,Sand Sea Resort, Railay Beach
by A verified traveler from TORONTO
Posted 16 Nov 2024
Fantastic location of the property right on Railay beach.
Steps away from Pra Nang beach (even more beautiful).
Beachfront restaurant is a must do to watch the sunsets.
Our bungalow was very private but more on the 'rustic' side. Activities were quite limited, but with Walking street, Railay, Pra Nang & West Railay beaches nearby one can other things to spend the time.
Comment from Hotel Management
16 Nov 2024 by Management teams, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback. We’re thrilled to hear that you enjoyed the fantastic location of our resort and the beautiful surroundings, including Pra Nang Beach and the stunning sunsets from our beachfront restaurant.We appreciate your comments about the privacy of your bungalow and understand that while it was rustic, it offered you a peaceful retreat. We also acknowledge your point about the limited activities on-site, though we are happy to hear that the nearby beaches and local attractions provided ample opportunities for exploration.We hope to welcome you back soon for another memorable stay!Warm Regard,Sand Sea Resort, Railay
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Management teams, Hotel Management
Dear Valued Guest,Thank you for your review. We appreciate your feedback and will use it to improve our services.Warm Regard,Sand Sea Resort Railay
