Ratings based on 950 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
We stayed 3 nights and had a Jr Suite. It was quite spacious and had a small fridge, TV, A/C and a King bed. The bathroom was large too. Pool/beach towel were in the room with a beach bag. Our suite was near the back end of the resort, close to the pool n beach. The shopping and dining options were a 2 minute walk from our hotel.
The location is fantastic with the limestone cliffs and 2-3 beaches. We would come back here again!
by A verified traveler
Posted 16 Jan 2025
The place was very good and nothing negative to say about the staff, service or cleanliness. It was very quiet and peaceful around the bungalows and a good location with very easy access. What I found odd is that they do not serve alcohol. If you wanted a beer or cocktail with dinner or sitting by the pool, this wasn’t an option unless you brought it in from outside, which was okay at the pool but I am not sure about the restaurant. Also, the facilities are clean and grounds very well manicured, but throughout the grounds there are a few spots where they are doing basic construction and rather than simply shield the project mess, it’s left open and completely visible which I personally found a little odd … but by no means a deal breaker.
by A verified traveler
Posted 15 Jan 2025
Generally okay apart from needing of updating and a good clean.
Comment from Hotel Management
16 Jan 2025 by Management teams, Hotel Management
Dear Michael Thank you for sharing your feedback about your stay with us. We’re glad to hear your experience was generally okay, though we regret to learn that some areas fell short of your expectations.Your comments about the need for updating and improved cleanliness are valuable to us, and we will address them with our team to ensure we continue to enhance our guests' experience.We appreciate your input and hope to welcome you back for a more polished and enjoyable stay in the future.Best regards,Sand Sea Resort, Railay
by A verified traveler
Posted 12 Jan 2025
Fabulous staff! Its a beautiful place
Comment from Hotel Management
13 Jan 2025 by Management teams, Hotel Management
Dear AlisonThank you so much for your wonderful feedback! We're thrilled to hear that you found our staff fabulous and enjoyed the beauty of our resort.Your kind words inspire us to continue providing the best service and creating memorable experiences for our guests.We hope to welcome you back to Sand Sea Resort, Railay Beach, soon!Warm regards,Sand Sea Resort, Railay Beach
by A verified traveler
Posted 12 Jan 2025
Overall a pleasant stay. The facilities are definitely outdated, but functionable. There’s no soundproofing, so if you have noisy neighbors, you might have some adventures. We did have a very noisy very amorous neighbors. :-) I had made a reservation for seven people, and had paid additional for extra guest. However, even though the deadline for making cancellations had passed, the hotel agreed to drop the extra charge. I would go to this place again. The beach near the facility wasespecially nice, even if it was crowded. The water was very calm, shallow and sandy, soft bed underneath. It was ideal for children and people who are not super confident with their swimming.
Comment from Hotel Management
12 Jan 2025 by Management teams, Hotel Management
Dear UyangaThank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your overall stay, especially the nearby beach, which is indeed a favorite among families and those seeking calm waters.We appreciate your comments regarding the facilities and soundproofing. Your feedback helps us identify areas for improvement to enhance the guest experience in the future.We’re also glad we could accommodate your reservation adjustments to ensure your stay was as comfortable as possible. It’s wonderful to know that you would consider returning to our property.Should you choose to visit us again, please don’t hesitate to let us know, and we’ll do our best to make your stay even more enjoyable.Best regards,Sand Sea Resort, Railay
by A verified traveler from San Antonio
Posted 8 Jan 2025
The staff, including the main manager, is very courteous and friendly, which is appreciated. Unfortunately, that’s where the positives stop. The room was significantly overpriced. The state of the property didn’t match the photos—the entire place is in dire need of a major renovation.
***If you’re looking to cool off in your room after a hot day at the beach, this isn’t the place for you! The A/C was barely functional. Even after requesting a room change, the issue persisted. Not being about to use the blankets to sleep at night so we would not be sweating was not nice. This hotel ruined and otherwise great vacation.***
Comment from Hotel Management
9 Jan 2025 by Management teams, Hotel Management
Dear DennisThank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet expectations and that you encountered issues with your room, particularly the air conditioning. Please accept our sincerest apologies for the discomfort caused during your stay.We appreciate your acknowledgment of our staff's courteous and friendly service, and we will share your kind words with them. At the same time, we take your concerns seriously and will review the state of our facilities to prioritize necessary improvements.Your feedback helps us to address shortcomings and ensure that we provide better experiences for all our guests. We hope you might consider giving us another opportunity to provide you with the quality stay you deserve.Warm regards,Sand Sea Resort, Railay Beach
by A verified traveler
Posted 7 Jan 2025
The garden bungalows were peaceful and lovely. Excellent included buffet breakfast was a real treat. Note that Google will show the address as being in Railay West beach - however the hotel stretches between east to west beaches, with the reception right near the Railay east floating pier (check in there) and the restaurant on Railay west beach. A great location!
Comment from Hotel Management
7 Jan 2025 by Management teams, Hotel Management
Dear VickiThank you for sharing your wonderful feedback! We're so happy to hear that you enjoyed the peaceful and lovely garden bungalows, as well as our buffet breakfast.We also appreciate your note about our location—indeed, our resort stretches between Railay East and West beaches, offering the best of both worlds with easy access to both sides. We're glad you had a great experience with us!We look forward to welcoming you back for another memorable stay!Warm regards,Sand Sea Resort, Railay Beach
by A verified traveler
Posted 5 Jan 2025
Pleasant stay except for the mosquitos.
Comment from Hotel Management
6 Jan 2025 by Management teams, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback with us. We're glad to hear that you had a pleasant stay overall. We sincerely apologize for the inconvenience caused by mosquitoes. We do our best to manage this issue and appreciate your understanding.We hope to have the pleasure of welcoming you back and providing an even more enjoyable experience on your next visit.Best regards,Sand Sea Resort, Railay Beach
by A verified traveler
Posted 4 Jan 2025
Nice place. Nice pools. In the heart of Railay west, tho you can escape the chaos.
Comment from Hotel Management
6 Jan 2025 by Management teams, Hotel Management
Dear Valued Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our beautiful pools and the central location of the resort. It's great to know that you could find moments of peace while being in the heart of Railay West.We look forward to welcoming you back for another relaxing stay in the future!Best regards,Sand Sea Resort, Railay Beach
by A verified traveler
Posted 1 Jan 2025
Love the relaxing bungalows! Very convenient to both east and west Railay. Staff was very attentive.
Comment from Hotel Management
2 Jan 2025 by Management teams, Hotel Management
Dear Valued Guest,Thank you for your kind words! We're thrilled to hear that you loved our relaxing bungalows and found the location convenient to both East and West Railay. It's wonderful to know our attentive staff made your stay even more enjoyable.We hope to welcome you back for another relaxing getaway soon!Best regards,Sand Sea Resort, Railay
