Ratings based on 84 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Aug 2024
What an experience! Great location in the heart of where you need to be
by A verified traveler
Posted 29 Jun 2024 on Hotels
by A verified traveler
Posted 2 Nov 2023
This is an exceptional hotel in Ragusa. Parking is very difficult in Ragusa. The staff takes your car and parks is somewhere and brings it back when you leave. The hotel itself is stunning, a small, boutique property that was rebuilt after an earthquake several years ago. The steps to the second floor are stone, from the 14th century. The walls are the beautiful light stone found all around Ragusa. The room was small, but lovely. The staff is exceptional. They understand that parking is difficult, finding the hotel can be a challenge, and they do everything they can to make it easier, and your stay delightful. I can't say enough about this hotel. I loved it.
by A verified traveler
Posted 24 Nov 2022
Beautiful old building, many original details like stone arches across the property. Staff was wonderful, very helpful, parked the car and carried our luggage in the room. Negatives: shower was in an arched area, impossible to shower without bending; tub didn't drain well and specs of dirt were floating in the standing water. Dust was falling from the stone arch to the point that the floor in front of the bed had sand all over in the morning. Street was noisy, we were awaken at 6-7am. At arrival we were told that breakfast was not included, and that breakfast was 30 Euro/person, more than a breakfast at a 5 stars hotel. Overall, was not as good as expected.
Comment from Hotel Management
29 Nov 2022 by Alex Massari - Executive Director , Hotel Management
Dear Anca, Thank you to taking the time to write a review of your stay with us and we are sorry for didn't satisfy your expectations. We take note of your feedback to improve the guest experience. Kind regards
by A verified traveler
Posted 8 Sep 2022
It was a pleasant stay at Locanda Don Serafino. The staffs were very friendly and welcoming. The room is nice equipped with everything we need. Amenities are niche and nice. Wifi is a bit slow but it works. Don’t forget to try their restaurant, it is the best I’ve ever had in Sicily.
Comment from Hotel Management
8 Sep 2022 by Alex Massari - Executive Director , Hotel Management
Dear Tanut, Thank you so much for your stay with us and for the compliment! We wish to welcome you back in the near futureKind regards
by A verified traveler from Miami
Posted 20 Jun 2022
Property location is great. Suite and Restaurant located very far from main lobby and building. However the staff was great and very helpful. Suite had a very humid smell and dehumidifier, a/c filters and exhaust vents were extremely dirty. Did expect this hotel to be a lot better.
Comment from Hotel Management
25 Jun 2022 by Alex Massari - Executive Director, Hotel Management
Dear Albino,
Thanks to review your stay with us and we are sorry to read about your unsatisfactory stay with us.
We would clarify that room booked is located above the Michelin starred restaurant (600 mt from the hotel) and it's mentioned in the email confirmation according to the features of the room. Unfortunately, we haven't had the opportunity to put a detailed description here but we appreciate your point of view to improve the experience with us.
Kind regards
Alex Massari
Executive Director
by A verified traveler from Winnetka
Posted 8 May 2022
by A verified traveler
Posted 30 Apr 2022 on Hotels
Comment from Hotel Management
2 May 2022 by Alex Massari - Executive Director, Hotel Management
Dear Robert,
Thank you for your review.
We look forward to welcoming you back
Kind regards
by A verified traveler
Posted 7 Oct 2021 on Hotels
The hotel is intimate, refined, friendly and centrally located.
I want to come back there.
Comment from Hotel Management
8 Oct 2021 by Alex Massari - Executive Director , Hotel Management
Dear Michael,
Thank you so much to taking time to write a review of your stay with us and for the compliments.
We wish to welcome you back soon
Kind regards
by A verified traveler
Hotel?
Posted 6 Oct 2021 on HotelsVery good service and staff. This is very small hotel, with no real amenities. Small reception area with a sofa and a tiny breakfast room. With three groups of two and the two servers( due to covid) it was cramped. They moved us to another room which was much better but this was a separate room which felt more like an Airbandb. I paid pretty much for a basic room but was expecting more from Relais and Chateaux hotel. Moved us but I really don’t see how this constitutes being a hotel is more of a B and B. Good staff nice breakfast.
Comment from Hotel Management
7 Oct 2021 by Alex Massari - Executive Director , Hotel Management
Dear Mark,
Thank you to taking the time to write a review of your stay with us and staff compliments.
We are sorry to hear about the breakfast room, we will take care of your opinion to improve it. The separate room suggested is the other room available to have breakfast and we are sorry to feel you in an Airbnb.
We invite you to consider that originally, you booked a Standard room but we offered a complimentary upgrade in Junior Suite.
Kind regards
