Ratings based on 99 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Los Gatos
Posted 14 Oct 2024
Nice mattress. I slept all night. Modern
Comment from Hotel Management
14 Oct 2024 by Monia, Hotel Management
We are glad that your stay at our hotel has met your expectations. In the hope of having you back soon our guest we offer you our best regards.
by A verified traveler
Posted 18 Sep 2024
Marvellous (and very interesting) building and very helpful staff, especially with recommendations for evening dining, Ragusa is blessed with a more than ample supply of good restaurants.The downsides were that the breakfast buffet wasn't replenished and the streetparking is a bit of a problem.
Comment from Hotel Management
18 Sep 2024 by Monia, Hotel Management
Dear Timothy, we are glad that your stay at our hotel has met your expectations. We are also pleased to read words of appreciation for the efficiency and availability of the staff and for the beauty of the building. Our breakfast buffet is one of our strengths for the variety of typical products sweet and savory. Regarding parking, we have residential passes and passes to park the car in a car park. In the hope of having you back soon our guest we offer you our best regards, Monia.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Monia, Hotel Management
Dear George, we are very happy you enjoyed your stay here at Villa del Lauro. We hope to see you soon.Best regards.
by A verified traveler
Posted 3 Aug 2024
Beautiful hotel and amazing staff but terribly disappointed with our room, I rang the property after making the initial booking to upgrade to a balcony room with a view, we were given a room looking out onto a high wall, dark and dingy! plus the airconditiong didn't work for 4 days on the trot, it was 36 degrees, I asked for a discount by the hotel, I received a meal which consisted of a burger and chips and a bottle of wine, was then told I needed to contact Expedia if I required a further discount which I shall be doing, so overall not great!
Comment from Hotel Management
5 Aug 2024 by Monia, Hotel Management
Dear Ruth,We are sorry for the inconvenience experienced during your stay. The air conditioning did not work only on the first day because of a block of the general system, which we took care of by calling immediately the technician who promptly solved the problem. Regarding the discount you requested, we gave a dinner for two people (drinks included), we offered a bottle of wine and we made an additional discount of 15, since we were not able to pay for a night because the payment of the room had already been made by you online. In the hope of having you back soon our guest, we offer our best regards,
by A verified traveler
Posted 24 Jun 2024
Comment from Hotel Management
2 Aug 2024 by Monia, Hotel Management
Dear Jorge, thank you for your review. We hope to see you soo.Best regards
by A verified traveler
Posted 2 May 2024 on Hotels
by A verified traveler
Posted 8 Sep 2023
Comment from Hotel Management
14 Oct 2023 by Giuseppe, Hotel Management
Dear Chris, we are happy that your stay has been appreciated a lot. We are hoping to welcome you again. Best regards, Giuseppe
by A verified traveler
Posted 1 Jun 2023
Beautiful property with lovely garden and pool area. Short walk to restaurants. Very nice breakfast in gorgeous dining area. Only downside was spotty WiFi.
Comment from Hotel Management
3 Jun 2023 by Matteo, Hotel Management
Dear Adrian, Thank you for your important review about our hotel. We are glad that your stay has been great and that you have appreciated our services. Unfortunately we had some problems related to our internet connection due to the bad weather. Those have been solved promptly thanks to technical assistance. We hope to see you soon in our hotel. Kind regards Giuseppe
by A verified traveler
Posted 1 Oct 2022
Beautiful little hotel 10-15 walk to center of the old quarter of the city. We had a suite with a mezzanine really awesome. Garden and pool area a definite plus. Breakfast included was excellent and Staff was superbe. Highly recommend it
Comment from Hotel Management
4 Oct 2022 by Matteo, Hotel Management
Dear PaoloIt is really a pleasure for us to read reviews like hers, we are glad you appreciated the style of our beloved Villa but even more that you appreciated the staff inside that certainly makes the difference.Thank you for taking the time to review us, it was a real pleasure for us to be able to host you, so we hope that you will be back soon for a holiday in Sicily.with regardMatteo, Guest Relation
by A verified traveler
Posted 3 Jul 2022 on Hotels
