Ratings based on 551 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Awful place, it’s a stop by for truck drivers
Rooms are dirty and linen had hairs everywhere
There was a strong smell of cigarette and curtains had cigarette holes. My family only stayed for a night and we woke up with gnat bits and dust triggered my cousin’s hayfever.
Not much option for breakfast and coffee machine was broken, cereal containers appears to have been there for months or years. Wouldn’t recommend this place and will never stay there again.
Comment from Hotel Management
25 Sep 2024 by Ovidiu CHITAS, General Manager, Hotel Management
Dear Henrietta,Thank you for your feedback,We are deeply concerned about the issues you've described, such as the cleanliness of your room and the smell of cigarette smoke. Cleanliness is a top priority for us; we have a dedicated housekeeping team and we will be looking into this matter promptly.Furthermore, we understand that a comfortable and pleasant breakfast experience is crucial to starting the day right. We take pride in offering a variety of breakfast items, and it is regrettable that our coffee machine was not functioning properly during your visit. We also ensure that our offerings are fresh, and your comment about the cereal containers is certainly concerning. We apologize for any inconvenience this may have caused.While we are glad to provide a hotel that is conveniently located for travelers, including truck drivers, we regret to hear about the presence of gnat bites and the impact of dust on your cousin's hayfever. Our rooms are designed to provide a restful environment, and we're sorry if we fell short in providing this for you.We take all feedback seriously and see it as an opportunity to improve. While we understand that you are hesitant to return, we sincerely hope you will consider giving us another chance to provide you with the high standard of service we strive to uphold.We hope we can provide you with an improved stay in the future. Kind regards,Ovidiu CHITAS, General Manager
by A verified traveler
Posted 23 Sep 2024
The breakfast is not worth €5
I brought 12 people to the hotel and they were all disappointed with the breakfast service. I booked for 3 nights with breakfast my brother did the same but we the second day and never returned. Money lost
Comment from Hotel Management
24 Sep 2024 by Ovidiu CHITAS, General Manager, Hotel Management
Dear Ernest,Thank you for taking the time to share your feedback.We regret to hear that the breakfast did not live up to your expectations. Our breakfast buffet is designed to offer a variety of choices such as coffee, tea, assorted bread rolls, cold cuts, and fresh fruit among others. We understand that the value of a meal is subjective and what may be satisfactory for one guest might not be for another. We appreciate your comments and will take them into consideration as we continually strive to enhance our breakfast offerings.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Ovidiu CHITAS, General Manager
by A verified traveler
Posted 23 Sep 2024
A very poor breakfast not worth even €5. No brown bread in the breakfast
I booked for three nights but left the hotel the second day for a better place. My brother Mr Opoku did the same thing.
We paid for three nights with breakfast but stayed for two nights only. Money lost for nothing
Comment from Hotel Management
24 Sep 2024 by Ovidiu CHITAS, General Manager, Hotel Management
Dear Ernest,Thank you for taking the time to share your feedback.We regret to hear that the breakfast did not live up to your expectations. Our breakfast buffet is designed to offer a variety of choices such as coffee, tea, assorted bread rolls, cold cuts, and fresh fruit among others. We understand that the value of a meal is subjective and what may be satisfactory for one guest might not be for another. We appreciate your comments and will take them into consideration as we continually strive to enhance our breakfast offerings. Regarding your stay duration, it is unfortunate that you felt the need to cut your visit short. We take note of your sentiments and are committed to continuous improvement in all areas of our hospitality.We hope you will consider staying with us again in the future. Best regards,Ovidiu CHITAS, General Manager
by A verified traveler
Posted 22 Sep 2024
Everything in this hotel is poor
Comment from Hotel Management
24 Sep 2024 by Ovidiu CHITAS, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to provide us with your review.We apologize for the aspects of your stay that fell short of our usual standards. We take pride in our daily housekeeping and maintenance of the hotel, and it is disheartening to hear that these did not meet your expectations. Our team is committed to providing a clean and comfortable environment for all our guests, and we regret any shortcomings you encountered.In addressing your service experience, we aim to deliver attentive and efficient service at all times, and it seems we missed the mark during your visit. Your feedback is invaluable in helping us improve and ensure that such instances are an exception rather than the norm. Please accept our sincere apologies for not providing the level of hospitality that we strive for.Rest assured, we will review your comments with our team as part of our ongoing efforts to enhance guest satisfaction. We hope this experience will not deter you from choosing ibis Budget Aachen Raeren Grenze in the future.We hope to welcome you back on future occasions. Best regards,Ovidiu CHITAS, General Manager
by A verified traveler
Posted 19 Sep 2024
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by A verified traveler
Posted 17 Aug 2024
Helpful and smiling staff. Thanks them all.
Hotel is actually in a motorway service point. So, very convenient if you will carry on your journey in the morning on or near this route.
It’s near standard Ibis Budget hotel quality (which we used for many years happily and we will continue to use). However this time room had lack of cleaning.
If anyone reads from management, please have some deep cleaning and change broken or damaged (uncleanable spots, cigarette spots etc) sheets with new ones.
Overall we slept well and had our nice breakfast (coffee was good) and carried on our way. Thanks again to Ibis for value of accommodation.
Comment from Hotel Management
18 Aug 2024 by Ovidiu CHITAS, General Manager, Hotel Management
Dear Onder, Thank you for taking the time to share your review.We are pleased that you found our staff helpful and that their smiles added a positive touch to your stay. It is also rewarding to hear that you enjoyed our convenient location right by the motorway, facilitating your onward journey.However, we deeply regret that the room cleanliness did not live up to the high standards we strive to uphold. We take your comments seriously and are examining our room preparation process to ensure a more thorough approach moving forward. Finally, we are delighted that you appreciated the consistent quality of ibis Budget hotels and that the amenities provided in the room contributed to a comfortable stay. The breakfast experience, with its selection of beverages and various foods, is something we are proud of, and it's great to know that it helped you start your day on the right note before continuing your travels.We hope we will have the opportunity to see you again in the future. Best regards,Ovidiu CHITAS, General Manager
by A verified traveler
Good hotel for the money
Posted 14 May 2024 on HotelsHave stayed here a few times and the hotel is clean, comfortable and quiet.
It’s not the fanciest hotel, but, it’s well priced and fine for an overnight stay
Comment from Hotel Management
15 May 2024 by Ovidiu CHITAS, General Manager, Hotel Management
Dear Lyall,Thank you for such a great review.It is rewarding to hear that you found our hotel to be clean, comfortable, and quiet, providing a pleasant environment for an overnight stay. Our commitment to affordability without compromising on the essential comforts seems to have met your expectations.We are pleased that the condition of our hotel contributed positively to your experience. Ensuring a well-maintained and welcoming space is a priority for us, and your acknowledgment is greatly appreciated.Our team takes pride in providing excellent service, and we are delighted that this was reflected during your visit. Thank you for recognizing the efforts of our dedicated staff.We look forward to a return visit from you in the future.Best wishes,Ovidiu CHITAS, General Manager
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
3 Jun 2024 by Ovidiu CHITAS, General Manager, Hotel Management
Beste gast,Bedankt om uw ervaring met ons te delen.Spijtig dat uw verblijf niet naar tevredenheid was. We hadden graag geweten wat we kunnen verbeteren om u een betere ervaring te bieden.Met vriendelijke groeten,Ovidiu CHITAS, General Manager
by A verified traveler
Posted 24 Apr 2024 on Hotels
Comment from Hotel Management
26 Apr 2024 by Véronique Degives, General Manager, Hotel Management
Dear Amy, We would like to thank you for this review about your recent experience in our hotel.We're sorry your experience hasn't been as good as what we usually receive. Your feedback is always useful and we have taken your comments into consideration. It is however regretful that you did not make us aware that you were not completely satisfied with your room during your stay, as our team would have been more than happy to assist you in finding a room that better suited your needs.We all hope to welcome you again.Best regards,Véronique Degives, General Manager
by A verified traveler
2nd visit in 8 months, no improvement
Posted 24 Apr 2024 on HotelsOne particular staff was rude early morning. He was agitated when i asked for help. Very limited breakfast option, run out if slice bread, orange juice. Even bread, we had to inform staff, that run out. Room was cold, heating didnt work.
Comment from Hotel Management
26 Apr 2024 by Véronique Degives, General Manager, Hotel Management
Dear Guest, Thank you for reviewing your recent experience.We are disheartened to hear about the issues you faced with staff interaction and sincerely apologize for any discomfort caused. Our team strives to provide courteous and professional service, and we regret that we fell short in this instance.We also understand that breakfast is an essential start to the day, and we are sorry to hear that certain items were not available. We aim to maintain a well-stocked and diverse breakfast buffet, and your remarks will prompt us to review our breakfast service procedures.Regarding the room temperature, we apologize for any inconvenience experienced. Please rest assured that while we do not have air conditioning, we offer individual heaters and extra fans to ensure our guests' comfort. We encourage guests to speak with our front desk for assistance so that we can address such concerns promptly during their stay.We are pleased, however, to know that the cleanliness of your room met your expectations. Our dedication to maintaining a clean and comfortable environment is unwavering. Furthermore, we note your comments on the hotel's condition and room comfort. We are continuously working to provide a budget-friendly, yet comfortable accommodation, and your feedback is invaluable to us in this ongoing effort.We hope to welcome you back. All the best.Véronique Degives, General Manager
