Ratings based on 646 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024 on Hotels
Friendly, comfortable, clean . I would recommend it to anyone.
by A verified traveler
Posted 16 Oct 2023
Worn down
by A verified traveler from Vienna
Posted 20 Jun 2023
Nothing worked properly (our door didn't lock, the a/c didn't work, hair dryer didn't work) and the facilities were really run down. The breakfast was of very poor quality.
by A verified traveler
Posted 1 May 2023
The check-in process was great, friendly staff person and provided all the information I needed for the stay. After that though it went downhill. the room was clean at first glance, but after that, I realized it was not that clean. The air filters were dirty. The HVAC unit sounded and looked like it hadn't been cleaned in years. The paint looked like it was covering up other issues. Things were broken in the bathroom and room. The free breakfast was just that. I definitely felt that they were trying to promote themselves as a high-end Quality Inn, but instead, it appeared that they had opened before the building was ready. Not that many people there so I am not sure why they didn't just fixed rooms one at a time and put guest in the finished room.
by A verified traveler from Centreville
Posted 17 Apr 2023 on Orbitz
The hotel has seen better days. The building and rooms appeared run down, the sheets and towels had older stains.
by A verified traveler
Posted 3 Apr 2023
The breakfast was decent. The bed pillows were just throw pillows with pillow cases. They were very small. If anything, I’d suggest the hotel invest in some real pillows.
Also, some staff were inspecting the halls at 5 am on a Sunday and were kind of loud. Would’ve been nicer if I had not been woken up so early
by A verified traveler
Posted 31 Mar 2023
The immediate issue was that this place was booked under the name Best Western, but the address sent to me to a Quality Inn and I thought we were lost. We weren’t, they just need to update their information! The first night we were there, the air conditioner broke and by the next day it was making an awful and loud sound so we had to change rooms. Additionally in the first room, the bedding and the (white) washcloths were stained and simply looked dirty. The next day I was going to take my children swimming, but the indoor pool was disgusting and I refused to let them get into it. I was terribly disappointed in this hotel.
by A verified traveler from North Andover
Posted 12 Sep 2022
The room smell was really bad - couldn't open the window, and HVAC unit didn't provide fresh air. Stay away.
by A verified traveler
Smelled horrible
Posted 11 Nov 2019 on HotelsOur room smelled like smoke so badly that we checked out by 3 AM. The pillows, sheets, blankets and towels all smelled horrible too. We got zero sleep. When we first checked in, the receptionist told there were no other rooms available, but another couple checking in were offered their choice of 2 rooms. The receptionist that checked us out that night told us that there had been other rooms available.
by A verified traveler from Philly
Posted 10 Nov 2019
This is a decent hotel that we have stayed at a few times. Better than I expected from a budget chain, though it recently changed owners. Let’s see if it keeps up the standard.
