Ratings based on 931 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by FOM, Hotel Management
Sehr geehrter Gast,Danke für das positive Feedback.
by A verified traveler
Very good hotel
Posted 5 Aug 2024 on HotelsThe hotel is nice but looks a bit oldish, like 90's: no smart key, separate bath tube and toilette, carpet ... but very clean and in order !
we find a bit strange that in such a big hotel in the late afternoon there was just one receptionist juggling different problems & people. The SPA costs only 5 euro.
Finally, it is close too the S bahn, only 12-15 min on walk and not 25 as google mapshows.
Comment from Hotel Management
6 Aug 2024 by FOM, Hotel Management
Dear guest,We thank you for your positive feedback and hope to welcome you back soon. Until then, we remainwith best regards from Radebeul
by A verified traveler
We could not sleep at all!
Posted 2 Aug 2024 on HotelsThe people are good, very professional and friendly. The pool and sauna facilities are also good. However, the hotel is located in a busy area, and we got a room with very noisy surroundings. The AC was not working properly and was also noisy, so we could not sleep at all! (the room number was 102)
Comment from Hotel Management
2 Aug 2024 by FOM, Hotel Management
Dear Guest,Thanks for your review and your praise about our staff and the spa area. Our hotel is located in a quite suburb close to Dresden. We would have liked to follow up on your request after receiving a tip on site to help you.kind regards
by A verified traveler
Old hotel, affordable and well-located
Posted 28 Jul 2024 on HotelsIt is an old hotel that needs maintenance, repairs, and renovations. However, the price is excellent, and it’s very conveniently located. The spa looks impressive outside, but we didn’t use it.
Comment from Hotel Management
28 Jul 2024 by Front Office, Hotel Management
Dear Ingrid,we thank you for your positive response and hope to welcome you again soon. Until then we stay with best regards from Radebeul.
by A verified traveler
Posted 22 Jul 2024
This is an amazing hotel. I would thoroughly recommend it to anybody. It is in a quiet location, the gardens are very nice, and the food was excellent, both dinner and breakfast. The only drawback was that there was an extra charge for parking in the garage.
Comment from Hotel Management
23 Jul 2024 by FOM, Hotel Management
Dear Daniel,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated our quiet location, beautiful gardens, and excellent food. Your recommendation means a lot to us. We look forward to welcoming you back in the future!
by A verified traveler
Posted 7 Jul 2024 on Hotels
Breakfast terrible nothing to eat, coffee awful, in the restaurant staff don’t speak English and not look like very friendly, working till 12:00 pm, kitchen closing around 20:45, shampoo in room finished nobody checked, in room we have found mosquito night was funny. One good thing reception- friendly, polite staff, English speaking.
Comment from Hotel Management
10 Jul 2024 by FOM, Hotel Management
Dear Guest,Thanks for your open review. Our extensive breakfast buffet corresponds to the standard of our hotel chain. We would have followed up on your comments regarding the shampoo and the cleanliness of the room immediately after a brief information on site.kind regards
by A verified traveler from Fort Carson
Posted 25 Jun 2024 on Travelocity
Comment from Hotel Management
18 Jul 2024 by FOM, Hotel Management
Sehr geehrter Gast,wir bedanken uns für Ihre positive Resonanz und hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Bis dahin verbleiben wirmit besten Grüßen aus Radebeul
by A verified traveler
Posted 3 Jun 2024
The area is beautiful and the city centre is easy to reach. The service and staff are great, always willing to help. We return every year, always opt for a room with breakfast, which is delicious.
It’s a great place for families, child friendly with playground on site.
Overall good, but the cleaning / room service could be better. I actually approached a cleaner asking to clean the room again.
I raised this before, please can management address the issue with the room cleaning.
Comment from Hotel Management
6 Jun 2024 by Front Office, Hotel Management
Dear Julia,thank you for your feedback and we are pleased to hear that you have enjoyed staying with us.We look forward to welcoming you back soon!Best regards from Radebeul
by A verified traveler
Posted 1 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by Front Office, Hotel Management
Sehr geehrter Deon,wir bedanken uns für Ihre positive Resonanz und hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Bis dahin verbleiben wir mit besten Grüßen aus Radebeul.
by A verified traveler
Posted 1 Dec 2023
Comment from Hotel Management
5 Dec 2023 by FOM, Hotel Management
Sehr geehrter Gast,Danke für Ihre Rückmeldung. Gern hätten wir Ihre Kritikpunkte aufgenonmmen um diesen nachzugehen.Viele Grüße
