Ratings based on 219 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
It was everything we expected and more
by A verified traveler
Posted 11 Oct 2024
Stayed here for our honeymoon and it was simply perfect. The food, room, staff, onsite activities were excellent. We rented a Vespa from them and it was truly an unforgettable experience. I only wished we had more time there. Would recommend this spot to anyone!
by A verified traveler
Posted 5 Oct 2024
A beautiful property with great views from certain areas.
It has so much potential but definitely needs work on a few things.
Room- took 3 days to fix WiFi on tv to stream.
Mold on bathroom wall which they addressed. No hot water last day to shower. You could hear everything from upstairs room. Need a mirrors outside of bathroom.
Staff- good but some need more training
Restaurants- food was very good and priced well. Service needs to be polished for sure.
Bar- great Negroni but not always staffed. They need to promote a cocktails and make it more social.
They have the ability to offer a better experience
by A verified traveler
Posted 3 Oct 2024
Property was lovely but too isolated. Staff rarely smiled and customer service was mediocre; especially for such an expensive venue. When we asked concierge about transportation options were scolded and told we should have rented a car (same with another couple we met there) they need to highlight you need a car on their site as no reasonable options such as cab
by A verified traveler
Posted 15 Sep 2024
Beautiful property, great service, will stay again.
by A verified traveler
Posted 1 Sep 2024 on Hotels
by A verified traveler
Posted 29 Aug 2024
Nice escape. 4 starts because our dinner reservation was modified last minute. And very late dinner times in general, I wish they would start dinner at 6 pm.
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Amazing dinner but much better properties around
Posted 27 Aug 2024 on HotelsNegatives:
- The rooms are dingy and very dark. They did move us when we asked though which was good service.
- does not look like the photos whatsoever, do not be fooled by seeing this place on Instagram
- dark / tired in general
- pool area dirty / grubby
- no wine glasses in room
- no touches like wine left in room or anything personal
- no wine in mini bar
- awful bathrooms in bedrooms
- terraces leave much to be desired, no views
Positives:
- amazing dinner, made up for the stay
- lovely man at the pool bar serving
- amazing staff at dinner and breakfast
- great breakfast cold dishes (lovely fruit etc)
- staff did move us when we asked to be moved
ultimately it is not worth the price sadly, wanted to love this after seeing photos but a huge let down and wish we didn’t stay. We wanted to move hotels when we checked in as we were so underwhelmed. Would suggest to visit for dinner but there are much better properties in Tuscany for less. It didn’t feel special at all, just tired and dated.
Properties like Dievole, Torre A Cona etc are down the road and so much nicer for the price.
Huge shame as the dinner is absolutely amazing and the photos looked great. It has potential but is badly executed
by A verified traveler
Posted 24 Aug 2024
In the heart of Tuscany silence, very good hotel. Clean, helpful staff. Must taste the own vines 2019 we tasted very very good. If you want to wake up with bird sympony, Endulge yourself in the pool reserve it.
