Ratings based on 2 Verified Reviews
4.0 Room cleanliness
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ericeira
Posted 19 Oct 2024
The directions on Expedia were incorrect, did not receive check-in instructions until 1:48 am night AFTER we were suppose to arrive. Remote area so not easy to find. Friendly local helped us and happened to know the caretaker or we would have never found it. It was not the entire home as advertised, it was a basement of a house, noisy upstairs. Pool was offsite down the road and was closed. Caretaker was sick so couldn’t welcome us so maybe have a backup for this type of situation? The garden was nice, we took some tomatoes and basil, also gleaned leftover grapes from the harvested vineyard, were given adaptors for the kitchen because couldn’t use the coffee pot, toaster, microwave or tea kettle (previous guest apparently took the adaptor? Would be good to check before new guests arrive). Linens were old and dingy, some stained. Was nice having a washer but there was no dryer as advertised, so hung clothes to dry (inside because of lot of rain). It just wasn’t as pictured and described, couldn’t enjoy the covered terrace as it belongs to the house above, and it was raining so cooped up inside was not fun. Beautiful area, shame we couldn’t enjoy it as much. Oh and it got cold at night, so you have to pile on the blankets because they charge extra to turn on heat!!! Wouldn’t recommend it.
Comment from Hotel Management
21 Oct 2024 by Best regards --- Team Belvilla, Hotel Management
Dear Alina,We are sorry to hear about the difficulties you faced during your recent stay at one of our accommodations. Please accept our sincere apologies for the inconvenience caused to you due to incorrect directions and delayed check-in instructions. We will take necessary actions to ensure that such issues do not occur in the future.We are also sorry to hear that the accommodation did not meet your expectations. We understand how important it is to have a comfortable and peaceful stay, and we regret that we were not able to provide you with the experience you were looking for. We will work on improving our services to ensure that our guests have a better experience in the future.We are glad to hear that you enjoyed the garden and that our team was able to provide you with adaptors for the kitchen. We apologize for the inconvenience caused due to the pool closure and the caretaker's sickness. We understand how important it is to have a backup plan, and we will ensure that our guests are informed about such situations in the future.We appreciate your feedback regarding the washer and the covered terrace, and we will take necessary actions to improve these facilities in the future. We hope that you will give us another chance to serve you in the future and provide you with a better experience.Thank you for choosing Belvilla for your stay.Best regards,Team Belvilla
by A verified traveler from Crystal Lake
Posted 11 Mar 2024
Beautiful views out in the Tuscan countryside in a vineyard. If you are looking for peace and quiet, this place is wonderful.
