Ratings based on 7 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Henderson
Posted 23 Oct 2024
It is in the middle of the Medina. We really had the Moroccan experience. We felt very safe.
Comment from Hotel Management
24 Oct 2024 by Solange, Hotel Management
We thank you very much for choosing Riad LOUANE.Best regards
by A verified traveler
Disappointing - Lack of Privacy and Cleanliness
Posted 18 Aug 2024 on HotelsWe had high hopes for this Riad, but our experience was far from pleasant. Before we even arrived, we received an email demanding full payment despite having already paid through our Hotels.com account. Instead, they insisted we pay 80 dirham for taxes, even though our booking stated it should have been 61.22 dirham.
Upon arrival, things seemed fine at first, but it quickly went downhill. Our room lacked privacy as it was located in the main area of the hotel. To make matters worse, we found ants in the first bed, forcing us to sleep in the upstairs bed. Unfortunately, this area also lacked privacy because the window had no cover and overlooked the main area.
The worst part was the smell. The upstairs bed was above a bathroom, and the stench was unbearable. We ended up having to sleep with the ants because it was the lesser of two evils. To top it off, there was no hot or warm water for the shower, so we had to take cold showers.
After a night of disturbed sleep, we finally left our room around 10:30 am, only to find out that breakfast, which we were never informed had a cutoff time, had ended at 10 am. This was surprising, as breakfast in Morocco is typically served later.
Overall, I would not recommend staying at this Riad if you value privacy, cleanliness, and a comfortable stay.
Comment from Hotel Management
20 Aug 2024 by Solange, Hotel Management
Dear guest,We are absolutely sorry for all these inconveniences and will remedy them as soon as possible.
by A verified traveler
Posted 19 Jun 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Solange, Hotel Management
Thank you very much for choosing Riad LOUANE.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Solange, Hotel Management
Nous vous remercions d'avoir choisi RIAD LOUANE et pour la bonne note. Meilleurs salutations
by A verified traveler
Riad rabat
Posted 7 Aug 2024 on HotelsDeuxième fois dans un Riad et agréablement surpris
Accueil chaleureux de rizlaine avec un bon thé à la menthe
La chambre en mezzanine pour 4 personnes était confortable et bien aménagé
Petit déjeuner fait maison et rizlaine a eu la gentillesse de nous le personnaliser le deuxième jour avec ce qu on préférait
Merci pour tout
Comment from Hotel Management
7 Aug 2024 by Solange, Hotel Management
Quel gentil commentaire - Merci d'avoir choisi RIAD LOUANE - nous espérons vous recevoir à nouveau.Cordiales salutations
by A verified traveler
Parfait
Posted 14 Jul 2024 on HotelsLe Riad fait partit d’un groupe, vous en avez 5, possibilités d’utiliser les installations des autres Riad partenaire : piscine plus grande, spa(massage 30€:1h), restaurant.
Vue sur toute la médina sur la terrasse partager au 3 eme étage.
Service parfait, thé offert à l’arrivée.
Comment from Hotel Management
15 Jul 2024 by Solange, Hotel Management
Nous vous remercions d'avoir choisi RIAD LOUANE et espérons vous recevoir à nouveau. Bel été.
by A verified traveler
Posted 23 Jan 2021 on Hotels