Ratings based on 243 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Hotel is dated, needs an update.
by A verified traveler from Longueuil
Posted 8 Dec 2024
I do not recommend this hotel. From the moment we arrived, the experience was disappointing. It took over an hour to get our rooms, and the digital key cards were a constant issue. Each time I went to my room, the card wouldn’t work, forcing me to return to reception to reactivate it. Combined with a painfully slow elevator, this became incredibly frustrating.
The room itself was outdated, with old furniture and surfaces covered in dust, including inside the closet. The quality of the toilet paper was extremely poor, and there was no coffee maker in the room. The provided instant coffee was of very low quality and wasn’t replenished daily.
The breakfast buffet was disappointing, with a very limited selection that was repetitive, and on some days, even fewer options were available. Service during breakfast was also very slow.
Overall, the hotel does not offer value for the money. The staff were unfriendly, and you should not expect a greeting or a smile from them. It was clear they didn’t care much about customer satisfaction or the quality of their service. This is definitely not a 5-star hotel.
Comment from Hotel Management
9 Dec 2024 by Guest Experience Department, Hotel Management
Dear Leyla,Thank you for taking the time to review your recent stay at our hotel.We are disheartened to hear about the challenges you faced during your stay at our hotel. We understand how crucial a swift and smooth check-in process is to the overall guest experience, and it is regrettable that you encountered delays and issues with the digital key cards. Our guests should not have to go through such inconveniences, and for this, we extend our sincerest apologies.Furthermore, we are concerned to learn about your dissatisfaction with the room's condition and cleanliness. Our accommodations are routinely maintained to ensure a comfortable and spotless environment, and what you described does not meet the high standards we strive to uphold. Regarding the amenities, we typically equip our rooms with high-quality toiletries, and we regret that we did not meet expectations in this instance.Lastly, we wish to address your disappointment with the breakfast service and selection. Our breakfast buffet at LES QUATRE SAISONS is designed to offer a diverse and pleasurable dining experience, and it is clear we fell short during your visit. Additionally, it is distressing to note that our staff did not exhibit the warmth and professionalism we are known for. Rest assured, we are taking your comments seriously and will be revisiting our training programs to ensure our team delivers the level of service our guests deserve.We hope to welcome you again in the future. Best wishes,Guest Experience Department
by A verified traveler
Posted 2 Oct 2024
Beautiful view from the roof top, great location, rooms need to be refreshed, no safe in rooms, fridge not working
Comment from Hotel Management
3 Oct 2024 by Guest Experience Department, Hotel Management
Dear Amin,Thank you for your review.We are sorry that some aspects of your stay did not meet your expectations. Our guest rooms typically include a safe for valuables, and we regret any confusion regarding this amenity. Furthermore, we empathize with your experience regarding the refrigerator and are looking into the matter to ensure that all our room features are functioning as expected.We are delighted that you enjoyed the stunning views from our rooftop and the prime location of our hotel, which offers easy access to the Hassan Tower and other cultural landmarks.Finally, we are pleased that you appreciated the great location of our establishment, conveniently situated within easy reach of Rabat's key attractions and public transportation links.We hope to welcome you again in the future. Best regards,Guest Experience Department
by A verified traveler
Posted 17 Sep 2024
Staff are very welcoming , the location is perfectly close to most touristical spots , walking distances.
Comment from Hotel Management
23 Sep 2024 by Guest Experience Department, Hotel Management
Dear Abdelali, Thank you very much for your kind feedback.We are delighted that you appreciated the warm welcome from our staff, our ideal proximity to significant tourist attractions, and the comfort of our room amenities. It's always rewarding to know that our guests have had a memorable stay with us, enjoying the harmonious decoration and functional features of our accommodations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Department
by A verified traveler
Posted 7 Sep 2024
My experience at [Hotel Rabat], where my family and I stayed from [2nd ] to September 5th, 2024, was nothing short of disastrous, and far from the 5-star experience we were led to expect.Upon arrival, I was initially given a room that overlooked a dump, which was unacceptable. I requested a room change, and while the hotel obliged, the only available option was a room with two single beds, which I reluctantly accepted out of necessity as I was unfamiliar with the city and had no alternative accommodation lined up.However, the new room was also in poor condition. The room had a terrible damp smell, and the entire hotel seemed dusty, particularly in the corners. This triggered my son’s allergies, causing him to cough throughout our stay. I reached out to Expedia for help and was assisted by Samyadeep, who tried to contact the hotel to rectify the issue. They assured me that the hotel would get in touch with me directly, but I never received any contact from the hotel.Samyadeep then attempted to find alternative accommodations for us but transferred me to another team. I was told to wait for the hotel to resolve the issue and that I would be contacted by Expedia within 3 to 24 hours. It is now September 5th, our check-out day, and I have yet to hear anything from Expedia or the hotel.
Throughout our stay, the hotel’s conditions were unbearable:
- The room smelled damp, and the hotel was visibly dusty.
- The TV had only 5 channels, none of which were watchable due to interference
Comment from Hotel Management
9 Sep 2024 by Guest Experience Manager, Hotel Management
Dear Naima,Thank you for taking the time to review your recent stay at our hotel.We are truly sorry to hear about the issue you faced with the smell of smoke in your room. We understand how frustrating this must have been for you, and we apologize for the inconvenience. Our hotel offers non-smoking rooms, and we take such matters seriously. We are also sorry that the solutions provided during the stay were not satisfactory. Please rest assured that we will address this issue with our team to prevent similar situations in the future.Nevertheless, we are glad to hear that you appreciated the cleanliness of our rooms and the amenities provided.We hope to welcome you again in the future. Best wishes,Guest Experience Manager
by A verified traveler
Posted 20 Aug 2024 on Hotels
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
24 Jul 2024 by Nisrine A, Guest Experience Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay. We are pleased that you had an enjoyable stay with us. We look forward to welcoming you back on a future occasion. Best wishes,
by A verified traveler
Posted 18 Jul 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by Nisrine A, Guest Experience Manager, Hotel Management
Dear Suhel, Thank you for taking the time to review your stay. We are, nevertheless, pleased that you had an enjoyable stay with us . We look forward to welcoming you back on a future occasion. Best wishes,
by A verified traveler
Posted 17 Jul 2024 on Hotels
Nice remodeled hotel with beautiful balcony excellent service. Well worth it.
Comment from Hotel Management
18 Jul 2024 by Nisrine Amazargou, Guest Experience Manager, Hotel Management
Dear Elizabeth,Thank you for your positive feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on a future occasion.Best regards,Nisrine Amazargou, Guest Experience Manager
by A verified traveler
Posted 8 Jun 2024
Broken furniture. not a good choices for breakfast buffet.
Comment from Hotel Management
10 Jun 2024 by Nisrine Amazargou, Guest Experience Manager, Hotel Management
Dear Mohammad,Thank you for your review.We regret to hear about the broken furniture you encountered and want to assure you that our team is dedicated to providing accommodations that meet the highest standards of comfort and quality. Our commitment to guest satisfaction includes maintaining a diverse and satisfying breakfast buffet, and we apologize if our offerings did not meet your expectations on this occasion. Cleanliness is a top priority for us, and it is disheartening to learn that this aspect did not reflect our usual standards.We are continuously working to enhance our guest experience and appreciate your insights, which are invaluable to our improvement efforts.We hope to welcome you again in the future. Best regards,Nisrine Amazargou, Guest Experience Manager
