Ratings based on 996 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
It was nice. Overall, it was a good and pleasant experience
Comment from Hotel Management
2 Jan 2025 by HOTEL REINA ISABEL, Hotel Management
Dear Tyler, Thank you very much for your comments, they are important to us, we hope to see you again soon at the hotel. It will always be a pleasure to welcome you.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by HOTEL REINA ISABEL, Hotel Management
Estimado Ernesto , muchas gracias por su calificación, es un gusto poder servirle y recibirle en el hotel , esperamos poder recibirlo pronto.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
30 Dec 2024 by HOTEL REINA ISABEL, Hotel Management
Estimado Barett, Gracias por tu calificación y visita al hotel , esperamos volver a verte pronto , es un gusto siempre poder recibirte.
by A verified traveler
Posted 3 Dec 2024
Very nice hotel in the best part of Quito. Jacuzzi tub! Restaurant on site. Highly recommend.
Comment from Hotel Management
12 Dec 2024 by Hotel Reina Isabel, Hotel Management
Thank you so much for your preferenceIt's a really pleasure to receive this feedback, we hope to serve you again
by A verified traveler
Posted 3 Dec 2024
Very good environment
Comment from Hotel Management
12 Dec 2024 by Hotel Reina Isabel, Hotel Management
Thank you so much for your preferenceIt's a really pleasure to receive this feedback, we hope to serve you again
by A verified traveler
Posted 27 Nov 2024
Wonderful hotel and staff, has to be one of the nicest hotels in Quito. The area around the property is unsafe after the sun goes down so either have a car or Uber, during the day it’s not as bad. The power outages also make some streets very dark.
Comment from Hotel Management
27 Nov 2024 by HOTEL REINA ISABEL, Hotel Management
Dear Jerome, Thank you for your comments, they are very important to us, we always hope to receive you and be able to provide you with the best service.
by A verified traveler from Scottsdale
Posted 11 Nov 2024
The front desk staff was very friendly. The restaurant food was very good and there were many places to eat and drink around the hotel.
Comment from Hotel Management
11 Nov 2024 by HOTEL REINA ISABEL, Hotel Management
Thank you Mitchell for your comments. We are pleased to know that your stay was excellent. We hope to welcome you back to the hotel soon.
by A verified traveler
Posted 11 Nov 2024
Flexible
Comment from Hotel Management
11 Nov 2024 by HOTEL REINA ISABEL, Hotel Management
Gracias Duane por tu visita al hotel, es un gusto siempre recibirte y poder brindarte el mejor servicio.
by A verified traveler
Posted 1 Nov 2024
The hotel staff was all excellent and the coffee was amazing. Love the whirlpool tub.
Comment from Hotel Management
5 Nov 2024 by HOTEL REINA ISABEL, Hotel Management
Dear, Thank you for your comments, I'm glad you enjoyed your stay, we hope to welcome you again soon, it's a pleasure.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by HOTEL REINA ISABEL, Hotel Management
Estimada Zach, Gracias por la calificación, nos da gusto saber que tu estadía con nosotros fue excelente, siempre estamos a las órdenes y será un placer volver a verte pronto.
