Ratings based on 193 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
people outstanding, friendly, helpful and caring
Comment from Hotel Management
19 Nov 2024 by Byron, Hotel La Basilica, Hotel Management
Dear Mary Thank you for your rating on the very satisfactory experience you have had at the La Basílica hotel.We are proud to review your opinion. We appreciate your trust both in our hotel and in our country. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality and warm service.We hope to have you again in the near future.
by A verified traveler
Posted 13 Nov 2024
This is a very beautiful boutique local hotel. The rooms and hotel are accurately reflected in the photographs. The hotel reception and staff are extremely friendly and accommodating. The hotel host personally walked us to a great restaurant, Runa, around the corner since we arrived late and were too tired to navigate ourselves to dinner. Little touches like fresh roses in the room, rose petals on the bed were lovely. The room's furnishings and artwork are charming and embody a historic clonial charm reflective of the nearby basilica, cathedrals, and main square. Location is excellent for walking to the main plaza, the cathedral, presidential palance, nice restaurants, pharmacies, convenience stores, bank/ATM, etc. while feeling like you could observe local daily life of the people. One very nice amenity is that Byron of the hotel reached out in advance to help schedule our airport transfer to and from the hotel and helped accommodate last minute changes to our schedule. Much more convenient and comfortable that using a rideshare app. The driver was prompt, friendly, and made sure we had everything and were on time for our flight. Exceptional service. The only drawback (not the fault of our hotel) was the regional rolling power outages. I recommend bringing a flashlight if you travel during times of outages. We had power for 3-4 hours in the morning and 3-4 hours in the late evening. We were gone on excursions for most of the day time. But there was hot water for showers.
Comment from Hotel Management
14 Nov 2024 by Byron, Hotel La Basilica, Hotel Management
Dear Erika Thank you for your rating on the very satisfactory experience you have had at the La Basílica hotel.We are proud to review your opinion. We appreciate your trust both in our hotel and in our country. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality and warm service.We hope to have you again in the near future.
by A verified traveler
Posted 29 Oct 2024
If I could leave negative stars I would. This hotel is horrible . I saw 2 roaches and something kept biting me in the bed. There were no windows in my room and due to the blackouts no fan and no air conditioning. The room was so hot I could barely breathe. When I told staff about the problems they just denied it all instead of trying to help. I showed them pictures of the roach and they said “ it’s not that room “ it definitely was.
I left after one night and they refused to refund the nights I didn’t stay. They will not answer any of messages. I have never had such a horrible experience at a hotel. Please stay away !!!
Comment from Hotel Management
31 Oct 2024 by Byron, Hotel La Basilica, Hotel Management
Thank you for your experience at the La Basílica hotel. We are surprised to review your opinion. We appreciate that you have chosen Hotel La Basílica and we value your comments. We are always working to improve and offer a high quality and warm service, but it is difficult with guests who do not want to comply with the minimum standards of coexistence, blackmailing with a bad review, because your plane cancelled your flight and you do not want to be charged a penalty, claiming damages from the airline, inventing that there is an animal that does not exist in this region, seemed unethical and in bad taste. We regret these inconveniences, but wanting an advantage for an opinion I do not think is a correct way to proceed, for our hotel and other guests in the future. Have a good life.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Byron, Hotel La Basilica, Hotel Management
Dear Clifford Thank you for your rating on the very satisfactory experience you have had at the La Basílica hotel.We are proud to review your opinion. We appreciate your trust both in our hotel and in our country. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality and warm service.We hope to have you again in the near future.
by A verified traveler from Santa Barbara
Posted 6 Oct 2024
Mirian runs a very tight ship and insists on showing guests around the old house. Beautifully kept, the hotel is an old house with two inner courtyards. They are covered by glass roofs which protect one from the weather but after a sunny day, leave the rooms rather stuffy at night as there is no cross ventilation. But there is a fan in the room.
Laundry is available and hotel is adamant you don’t use the sinks for washing your own smalls. Breakfast provided was modest but v nice.
Very clean.
Comment from Hotel Management
7 Oct 2024 by Byron, Hotel La Basilica, Hotel Management
Dear Robert, thank you for your review of the experience you had at the La Basílica hotel. We are proud to review your opinion. We appreciate your trust in both our hotel and our country. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality and warm service. Our description clearly states that a continental breakfast is served and that we do not have air conditioning. We hope to have you back in the near future.
by A verified traveler
Posted 21 Sep 2024
There were no issues with our room - clean, everything worked, quiet, comfortable. The hotel is situated in a great location walking distance to many tourist attractions. It is a very unique and beautiful building where no two rooms look the same - you can tell a lot of effort, thought, and care went into its design and upkeep. Mirian is an excellent host, manager, and owner. She truly cares about the guests and goes above and beyond to make sure you have an excellent stay.
Comment from Hotel Management
21 Sep 2024 by Byron, Hotel La Basilica, Hotel Management
Dear LidiaThank you for your rating on the very satisfactory experience you have had at the La Basílica hotel.We are proud to review your opinion. We appreciate your trust both in our hotel and in our country. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality and warm service.We hope to have you again in the near future.
by A verified traveler
Posted 7 Sep 2024
We feel so blessed to have stayed here. The hotel is absolutely beautiful, the staff very attentive, breakfast tasty and prepared per request. A great stay in Quito.
Comment from Hotel Management
8 Sep 2024 by Byron, Hotel La Basilica, Hotel Management
Dear MonaThank you for your rating on the very satisfactory experience you have had at the La Basílica hotel.We are proud to review your opinion. We appreciate your trust both in our hotel and in our country. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality and warm service.We hope to have you again in the near future.
by A verified traveler
Posted 3 Sep 2024
The Very Best Quito Has To Offer: A Glimpse At Ecuador’s Culture! Best location; walking distance to numerous points of interest, warm & hospitable staff, impeccable cleanliness, historic decor & atmosphere, typical food breakfast spreads daily & knowledgeable advice about best places to eat & visit. Will recommend Hotel La Basílica without reservation.
Comment from Hotel Management
3 Sep 2024 by Byron, Hotel La Basilica, Hotel Management
Dear KennethThank you for your rating on the very satisfactory experience you have had at the La Basílica hotel.We are proud to review your opinion. We appreciate your trust both in our hotel and in our country. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality and warm service.We hope to have you again in the near future.
by A verified traveler
Lovely Hotel in Old Quito
Posted 24 Aug 2024 on HotelsLovely hotel in old Quito. They served a delicious breakfast each day and the staff were very helpful booking day trips and helping us with some other transport we needed. Highly recommend.
Comment from Hotel Management
24 Aug 2024 by Byron, Hotel La Basilica, Hotel Management
Dear TracyThank you for your rating on the very satisfactory experience you have had at the La Basílica hotel.We are proud to review your opinion. We appreciate your trust both in our hotel and in our country. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality and warm service.We hope to have you again in the near future.
by A verified traveler
Posted 23 Aug 2024
Antique property as represented. Excellent breakfast. Kind and welcoming staff. Great location. No complaints...good bed, linens, etc. I recommend.
Comment from Hotel Management
26 Aug 2024 by Byron, Hotel La Basilica, Hotel Management
Dear LawryThank you for your rating on the very satisfactory experience you have had at the La Basílica hotel.We are proud to review your opinion. We appreciate your trust both in our hotel and in our country. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality and warm service.We hope to have you again in the near future.
