Ratings based on 202 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
Hermoso lugar.Staff amables y serviciales.Desayuno como en casa. Preciosas vistas del Centro Historico.Cerca de varios restaurantes tipicos. Altamente recomendado
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
4 Jan 2025 by Andre, Hotel Management
Thank you for your feed back
by A verified traveler from Trace
Posted 12 Dec 2024
I had a pleasant stay at this hotel, thanks to its spacious rooms and comfortable amenities. The breakfast was decent, offering a good start to the day.
The hotel's location was a major perk, within walking distance to top restaurants, attractions and tourist sites. The staff were friendly, helpful and always willing to assist.
My only issue was a temporary water supply problem in the shower one evening, likely due to the hotel's historic architecture. However, this minor hiccup didn't detract from my overall experience.
I would definitely stay here again, given the hotel's comfort, ideal location and excellent staff.
Comment from Hotel Management
12 Dec 2024 by Andrè, Hotel Management
Kind regards,Thank you for your feed back, we hope to see you soon
by A verified traveler from Mississauga
Posted 8 Dec 2024
Breakfast was good. Unique display of antique items
Comment from Hotel Management
10 Dec 2024 by Andrè, Hotel Management
Thank you for your feed back we hope to see you soon
by A verified traveler
Posted 2 Dec 2024
We arrived during a particularly busy city festival. This made finding the hotel and parking quite challenging but not any fault of the hotel or staff. The hotel itself is gorgeous. All the antiques around the hotel felt like you were staying in a museum. The center courtyard was beautiful with so many plants. It was a great first introduction to Ecuador for us!
The hotel was very clean, staff friendly and helpful and breakfast was very good.
I would prefer a slightly softer bed and maybe softer and more plush pillow. A fan for the room would also be nice, some white noise to drown out the city noise at night would be helpful. It was especially loud at night with the festival in full swing.
Still a wonderful place to stay!
Comment from Hotel Management
10 Dec 2024 by Andrè, Hotel Management
Kind regards,You arrive on Fiestas de Quito, sorry for this but we are going to take note of your observations
by A verified traveler
Posted 27 Nov 2024
We had a bad experience and we didn’t get a refund for the nights we didn’t stay. The beds were dirty and I told the front desk guy and he came to change it but was very rude about it. It was very noisy throughout the night in the hotel we couldn’t sleep, the shower had standing water in it and the floor creeks when you walk so with all that in consideration we decided to let them know that we were leaving. They were not happy and said that they can change the room but I didn’t think that would help. The surroundings around the hotel didn’t feel safe, so with all mentioned we decided to leave and the didn’t want to refund the nights we didn’t stay. I think it’s unfair because if you go on vacation you should feel comfortable and safe where you’re at. I immediately messaged Expedia but the didn’t help .
Comment from Hotel Management
4 Jan 2025 by Andre, Hotel Management
Thank you for your feed back
by A verified traveler from Chipley
Posted 26 Nov 2024
It was not the safest area so that made finding a restaurant. The property was stunning and the bed was the most comfortable. Staff was helpful and available. Get the Uber ap to get around.
Comment from Hotel Management
1 Dec 2024 by Andrè, Hotel Management
Thank you for your feedback, it's really nice to read it, we always do our best to give you an amazing experience.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Andrè, Hotel Management
thank you for choosing us
by A verified traveler
Posted 6 Nov 2024
It is a most beautiful place. Location is fantastic in walking distance to the main square
Very very safe
Comment from Hotel Management
7 Nov 2024 by Andre, Hotel Management
kind regards thank you we hope to see you soon
by A verified traveler
Posted 5 Nov 2024
Overall I had a good experience, Oswaldo and the manager was very nice.
Comment from Hotel Management
7 Nov 2024 by Andre, Hotel Management
we hope to see you soon is our pleasure to help you
