Ratings based on 363 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fort Myeres
Posted 17 Nov 2024
Good hotel
Comment from Hotel Management
18 Nov 2024 by Jenny , Hotel Management
Dear Mr. Martínez,Greetings from Hilton Colón Quito.Thank you for your feedback and your excellent 5-star review. We really appreciate it.For us is important to know your opinion.We hope to see you again!Best Regards,Jenny JiménezFront Office Manager Assistant
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Jenny , Hotel Management
Dear Bob Lu,Thank you for your 4-star review. We really appreciate it.For us is important to know your opinion.We hope to see you again!Best Regards,Jenny JiménezFront Office Manager Assistant
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Jenny , Hotel Management
Dear Mr. Williams,Greetings from Hilton Colón Quito.Thank you very much for your candid 5-star review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each, and every stay, and we are so happy that you enjoyed your stay at the Hilton. We hope to see you again!Best Regards,Jenny JiménezFront Office Manager Assistant
by A verified traveler from Miami
Posted 31 Oct 2024
The restaurants were closed most of the time, the staff was not trained property, they were
Not prepared for business most of the days
Comment from Hotel Management
31 Oct 2024 by Jenny , Hotel Management
Dear Mr. Ochoa,Greetings from Hilton Colon Quito.Thank you for your continued loyalty and for taking the time to share your experience with us. As one of our valued guests, your feedback is incredibly important to us, and we sincerely appreciate your rating.We apologize for not delivering the level of service you deserve. This experience does not reflect the standards we strive for at our hotel. We are committed to improving, and your feedback is essential to that process.We have shared your comments with our executive team to enhance the guest experience moving forward. We truly hope you will consider staying with us again in the future. We would love the chance to provide you with the experience you deserve.Best Regards,Jenny JiménezFront Office Manager Assistant
by A verified traveler
Posted 22 Oct 2024
Excelent customer service
Comment from Hotel Management
22 Oct 2024 by Jenny , Hotel Management
Estimado Hector,Saludos desde Hilton Colón Quito.Muchas gracias por tomarse el tiempo de compartir su opinión. Estamos encantados de que nos califique como 5 estrellas, ya que nos esforzamos por ofrecer un excelente servicio a todos nuestros clientes para que su experiencia con nosotros sea inolvidable. Nos alegra mucho que su experiencia en Hilton Colón Quito haya sido excelente.Esperamos volver a verlo pronto.Saludos cordialesJenny Jiménez Front Office Manager Assistant
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Jenny , Hotel Management
Dear Kenia,Greetings from Hilton Colón Quito.Thank you for your excellent 4-star review. We really appreciate it.For us is important to know your opinion.We hope to see you again!Best Regards,Jenny JiménezFront Office Manager Assistant
by A verified traveler from Guatemala
Posted 20 Sep 2024
En un excelente hotel para viajeros de negocios muy bien ubicados
Comment from Hotel Management
23 Sep 2024 by Bernardo de la Calle, Hotel Management
Estimada IRAYDA,Buenas tardes.Muchas gracias por tomar de su tiempo y comentar sobre su estadia en nuestra propiedad.Nos complace mucho saber que la misma fue de su agrado.Estamos a la orden y sera un placer tenerla con nosotros en un futuro cercano.Saludos cordiales,Bernardo de la Calle
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Jenny , Hotel Management
Estimada Sra. Vélez,Gracias por su excelente reseña de 5 estrellas, la cuál es muy importante para nosotros! Nos alegra mucho saber que disfrutó su estadía junto a nosotros.Esperamos recibirla nuevamente en nuestra propiedad.Saludos cordiales,Jenny JiménezFront Office Manager Assistant
by A verified traveler
Posted 19 Aug 2024
Amazing property.
All the staff were all polite and professional.
We had breakfast at their cafe and the food and service were all amazing.
The rooms were spacious and clean and quiet.
Comment from Hotel Management
20 Aug 2024 by Jenny , Hotel Management
Dear Mrs. Parra,Greetings from Hilton Colón Quito.Thank you very much for your candid 5-star review of your recent stay at our hotel. You are among our most valued guests. Your feedback is extremely valuable to us, as we strive to improve with each, and every stay, and we are so happy that you enjoyed your stay at the Hilton. We hope to see you again!Best Regards,Jenny JiménezFront Office Manager Assistant
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Jenny , Hotel Management
Dear Mr. Esdras Santiago,Greetings from Hilton Colón Quito.Thank you very much for your candid 5-star review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each, and every stay and we are so happy that you enjoyed your stay at Hilton Colon Quito.We hope to see you again!Best Regards,Jenny JiménezFront Office Manager Assistant
