Ratings based on 140 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Food was terrible
Comment from Hotel Management
7 Nov 2024 by Oriana Guerra, Hotel Management
Dear José,Greetings from all of us at Fenix Hotel. We are deeply sorry that your experience with us was not satisfactory, and we apologize for the inconveniences caused. We take our guests’ feedback very seriously, and in this case, especially your comments regarding the quality of our food.In order to continue improving our services and ensure that situations like this do not happen again, we would greatly appreciate it if you could provide us with more details about what happened during your dining experience. This will allow us to take the necessary corrective actions and ensure that our future guests have a high-quality experience.We sincerely appreciate the time you’ve taken to share your feedback, as it provides us with a valuable opportunity to continue growing and refining our standards. We would love to welcome you back to Fenix Hotel and ensure you have a much more enjoyable experience. I will personally make sure that your next visit is fully satisfying.I have also sent you an email to the address you provided so we can maintain more direct communication. Please feel free to contact me with any additional information or concerns. Thank you again for your understanding and for helping us improve.Sincerely,Oriana GuerraQuality CoordinatorFenix Hotel
by A verified traveler
Very good Hotel
Posted 3 Oct 2023 on HotelsVery clean and safe hotel. Staff is very attentive.
Comment from Hotel Management
3 Oct 2023 by Fenix Hotel, Hotel Management
Dear ,Thank you for choosing us as your accommodation destination.We are glad to know that you enjoyed your stay and the services provided.We hope to have the opportunity to serve you very soon.Cordially,
by A verified traveler
Posted 11 Nov 2022
The friendly and professional staff
Comment from Hotel Management
27 Dec 2022 by Beli, Hotel Management
Estimado Juan,Reciba un cordial saludo de quienes conformamos Fenix Hotel, gracias por habernos elegido como su destino de alojamiento.Nos encontramos felices de saber que disfruto de su estadía y los servicios brindados.Esperamos tener la oportunidad de servirle muy pronto.Cordialmente,María Belén ZambranoJefe de Recepción
by A verified traveler from Alexandria
Posted 9 Nov 2022
Close to everything
Comment from Hotel Management
27 Dec 2022 by Beli, Hotel Management
Estimado George,Reciba un cordial saludo de quienes conformamos Fenix Hotel, gracias por habernos elegido como su destino de alojamiento.Nos encontramos felices de saber que disfruto de su estadía y los servicios brindados.Esperamos tener la oportunidad de servirle muy pronto.Cordialmente,María Belén ZambranoJefe de Recepción
by A verified traveler
Excellent for families!
Posted 4 Oct 2022 on HotelsI stayed at the Fenix hotel with my family. We have a great experience, the attention of the staff was excellent, the hotel was clean as well as our rooms. The breakfast was varied and the staff was attentive to stocking the food during it. Although the area is high traffic, the rooms we were assigned allowed us to rest without interruptions. I'll be back in the future!
by A verified traveler
Posted 5 Sep 2022 on Hotels
by A verified traveler
Posted 18 Jul 2022
by A verified traveler from Guaynabo
Posted 24 May 2022
Me gustó mucho la atención del personal. Siempre atentos.
by A verified traveler from Gurabo
Posted 23 May 2022
There are not too many places to get food at walking distance.
by A verified traveler from Pompano Beach, FL
Posted 3 Sep 2019
The hotel itself was nice but our room was old looking and needs an update, especially the bathroom. The water ran extremely hot to extremely cold. We only stayed one night as this was not our only destination.
Comment from Hotel Management
4 Sep 2019 by Heidi Parra Nuñez , Hotel Management
Dear Mrs. Bowen:
We are really sorry that you're stay was not as expected, have the certainty we will fix every issue that we had. We would like you to give us a second chance to give you an excepcional service as you deserve in your next visit to Quito.
Please be always welcome.
