Ratings based on 22 Verified Reviews

4.0 out of 5
78% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Guayaquil, Ecuador

Nice hotel

Posted 31 May 2017
Pros: The staff of the hotel was very helpful
Location: The location was not so good it is close to the center but because is in a hill the only access to the city is through the highway and it can be messy
The hotel was nice. I went with my family (my wife and little daughter) and we enjoy it. The staff is actually a family and they were very kind and friendly. The food was good, basically homemade. The room was clean, no so big but was enough for us. For the price the accommodation was very good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great family staff. NOISY neighborhood.

Posted 24 Feb 2016
Comfortable accommodations with a roof top patio. Breakfast and simple dinner available with advance request. Easy bus access to town. Hard for taxi drivers to find it but map with address is available.
Comment from Hotel Management
11 Apr 2016 by Darius, Hotel Management
Dear Guest, Thank you so much for your review. We are happy that you enjoyed your stay with us. For novice taxi drivers it is a little difficult to find the address. We recommend taking the yellow taxis or taxis recommended by the hotel. Thanks again for your comments as they help us to improve our service. Best regards, Dario
2 out of 5
by A verified traveler

Bare bones

Posted 29 Dec 2015 on Hotels
Chez Elena is a bit out of the way with not much within walking distance. We showed up around 7pm and were not given the room we booked. They either don't have access to or don't check their reservations. However, Elena was very nice and cleaned another room for us right away. The rooms are very, very basic. The curtains did not block light, and I'm sure people could see right into the rooms at night. Hot water was also iffy. I had a hot shower but my husband did not. While removed from Old Town, the neighborhood is still very loud at night and we did not sleep at all. WiFi is also spotty. The positives are that Elena is extremely nice and accommodating. She made a delicious and generous breakfast, and she even shared with us tortillas made with homemade masa flour her previous guests had gifted to her. She also hunted at length for tape for us to fix a rip in our bag.
Comment from Hotel Management
11 Jun 2016 by Dario VA, Hotel Management
Dear guest, We appreciate you staying with us recently but are disappointed to see that your experience at our hotel was less than perfect. This is not the typical experience that our guests receive and is by no means acceptable. We will be looking into what may have occurred during your stay and make sure everything is right for our future guest. At least we are happy as you enjoy the breakfast and tortillas. We value guest feedback and will certainly be researching your comments. Thank you for taking time to post your comments.
2 out of 5
by A verified traveler from USA

Go to a better hotel.

Posted 8 Dec 2015
Pros: Nothing
Cons: Can't imagine anything will improve it.
Location: Not a good location. Not accessible to historic center of city. Was difficult getting around.
Guesthouse is a correct statement. You are in someone else's home and the owner who is a bit of a moody character lets you know it. Didn't get a warm, fuzzy feeling in this place. Not very accessible to historic area and not worth the money you save by staying here.
Comment from Hotel Management
11 Apr 2016 by Darius, Hotel Management
Dear guest, Thank you for staying with us and we are so sorry to hear your experience was less than perfect. We are located 15 minutes from the historic center of the city by bus, and 25 minutes from the large malls and more tourist-oriented parts of town (bars, discos, etc.). Busses pass by our hotel frequently. We value customer feedback and will be addressing your comments and concerns with the appropriate hotel staff as that is not customary of the level of service we deliver.
5 out of 5
by Keith from Middlesbrough

Spacious and clean

Posted 10 Aug 2015 on Hotels
Not a central location. Owners willing to help with travel arrangements. Very spacious clean accommodation.
Comment from Hotel Management
26 Dec 2015 by Dario VA, Hotel Management
Dear Guest, Thank you so much for your review. We are happy that you enjoyed your stay with us and that you had good experiences with our staff. We are located 15 minutes from the Old downtown area by bus. Thanks again for your comments as they help us to improve our service. Best regards, Dario
5 out of 5
by Patrick

Posted 25 Oct 2014 on Hotels
Comment from Hotel Management
30 Jan 2016 by Dario VA, Hotel Management
Thank you so much Patrick!
5 out of 5
Recommended
for Everyone
by agingerabroad

Fantastically run guesthouse; great family

Posted 3 Mar 2014
Loved the place and would happily go back again. I recommend checking out some of the day trips they have to offer - you basically get your own personal tour guide :-).
Comment from Hotel Management
27 Oct 2015 by Dario, Hotel Management
Dear Guest, We are happy that you enjoyed your stay with us and that you had good experiences with our family. Thank you so much for your review. Looking forward to your return visit. Best regards, Dario V.A.
5 out of 5
Recommended
for Everyone
by Poppi from Revelstoke, Canada

Posted 31 Jan 2014
The family are very kind and helpful and even picked me up at the airport when I arrived very late at night. They are also creative and there is a cool, arty feel to the place. Enjoyed my stay very much!
Comment from Hotel Management
27 Oct 2015 by Dario, Hotel Management
Dear Guest, Thank you so much for your review. We are happy that you enjoyed your stay with us and that you had good experiences with our staff. Thanks again for your comments as they help us to improve our service. Best regards, Dario V.A.
4 out of 5
by A verified traveler from Cuenca, Ecuador

Like visiting your grandmother.

Posted 16 Jul 2013 on Hotels
Convenient family-type atmosphere. Closer to the airport than most. Several steps down from the street and several steps up to our room. Not for handicapped travellers.
Comment from Hotel Management
15 Mar 2014 by Dario VA, Hotel Management
Dear Guest, Thank you so much for your review. Your comments help us to improve our service. Best regards, Dario
5 out of 5
by Chris from California

Excellent hospitality, difficult location

Posted 2 Jul 2013 on Hotels
I made a quick stay at Chez Elena before heading to the airport the following morning. The proprietors were fantastic hosts. They were friendly, cooked a great dinner, and helped us out with our travel needs (convenient airport shuttle service, for example). It was a pretty small operation and was much more like a homestay than a hotel. The place was a bit difficult to get to (Hotels.com has the wrong address up), and likely requires a taxi to get to anything in the city. The rooms were nice, the building was beautiful, and I wouldn't mind staying there again.
Comment from Hotel Management
15 Mar 2014 by Dario VA, Hotel Management
Dear Guest, Thank you so much for your review. We are happy that you enjoyed your stay with us and that you had good experiences with our staff. Thanks again for your comments as they help us to improve our service. Best regards, Dario
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