Ratings based on 159 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
I loved the privacy and security. Staff was super friendly and helpful.
Comment from Hotel Management
23 Oct 2024 by Daniel Cadena / Sales Manager, Hotel Management
Dear Cesar, I appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us.
by A verified traveler
Posted 14 Oct 2024
The hotel is beautiful and clean. The courtyard with plants is bright and cheerful.
My room was comfortable and I really liked the wood carving decor. It added to the Spanish colonial vibe.
The area the hotel is in is excellent, right in the the historic center. Very walkable to shopping, restaurants, and sites. On the weekend there are nearby bars that can be loud, but with the fan, I couldn't hear the noise.
The staff is friendly and attentive. At check out they asked for payment for the room, even though I pre-paid through Expedia. When I confirmed my Expedia reciept and showed them, they apologized and canceled the transaction on my credit card. I wonder if I didn't say anything would I have paid twice?
Comment from Hotel Management
21 Oct 2024 by Daniel Cadena / Sales Manager, Hotel Management
Dear Lisa, I appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us.
by A verified traveler
Posted 12 Sep 2024
Excellent service and extraordinary stay
Comment from Hotel Management
17 Sep 2024 by Daniel Cadena / Sales Manager, Hotel Management
Dear Gina,Thank you for your excellent comment and score.
by A verified traveler
Posted 14 Aug 2024
Hotel is unique in design and quite lovely. Very clean crisp linens and rooms, excellent service and breakfast. Highly recommend!
Comment from Hotel Management
15 Aug 2024 by Daniel Cadena / Sales Manager, Hotel Management
Dear Dana. I appreciate your comment about our hotel. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us.
by A verified traveler
Stay here!
Posted 20 Jul 2024 on HotelsLoved the place! Super cool hotel, better than 3 stars
Comment from Hotel Management
22 Jul 2024 by Daniel Cadena / Sales Manager, Hotel Management
Dear Seth,Thank you very much for your excellent score and comment.
by A verified traveler
A lively and historic hotel
Posted 24 May 2024 on HotelsThis hotel, in the historic area of Quito, is a beautiful and week run hotel. The employees are attentive, helpful and most speak English as well as Spanish. There is a lovely shop attached to the hotel for gifts & treasures. Also, a fun “chocolate” sampling and history is presented each evening. The food is terrific, both morning and evening. Our only complaint is about the pillows … too hard. Oh, and earplugs are provided as occasional outside revelry can disrupt sleep. Use them:)
Comment from Hotel Management
29 May 2024 by Daniel Cadena / Sales Manager, Hotel Management
Dear Susan. I appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us.
by A verified traveler
Magnificent
Posted 17 May 2024 on HotelsBeautiful hotel in the heart of Old Town Quito. Welcoming and warm interior, very hospitable and friendly. We sat with the manager upon arriving and he immediately made us feel welcome and important. We had questions about touring the old town, and touring the important sights of the city. He helped us plan our itinerary, told where & how to be cautious, and then sent us off to settle into our beautiful room. Dinner and breakfast both wonderful and delicious. The next day he lined us up with a driver/tour guide who spoke both Spanish and English, and had grown up in the city & environs. He, also, was wonderful so we used him for all of our various adventures. We highly recommend this lovely hotel for any time one is in Quito.
Comment from Hotel Management
29 May 2024 by Daniel Cadena / Sales Manager, Hotel Management
Dear Susan,Thank you for your comments. I am very happy to hear that you have enjoyed your stay with us. I hope your next stay is around the corner. Call us if there is something we can help you with.
by A verified traveler
Posted 7 May 2024
Friendly
Comment from Hotel Management
10 May 2024 by Daniel Cadena / Sales Manager, Hotel Management
Dear Karen,Thank you very much for your excellent score.
by A verified traveler
Posted 23 Mar 2024
Great
Comment from Hotel Management
27 Mar 2024 by Daniel Cadena / Sales Manager, Hotel Management
Dear Angelica,Thank you very much for your excellent score.
by A verified traveler
Posted 6 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by Daniel Cadena / Sales Manager, Hotel Management
Dear Lucas,Thank you very much for your excellent score.
