Ratings based on 73 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice hotel but not great service
Posted 26 Mar 2024 on HotelsNice hotel in an area a little away from the main points of Quintero. I had a few problems with the service in the hotel. Rude housekeeping because on the morning that they knocked the door to clean the room we had yet to put the "do not disturb" sign on the door. The housekeeper was extremely rude. The next day after the room had been cleaned there were no towels in the room. I called reception (after i had got out of the shower!) and it took more than 20 minutes for towels to arrive. We had problems charging bills to the room and again the staff were rude and not very helpful. On check out I was told that I couldn't use a foreign debit card to pay the bill to pay in US dollars to not pay tax (as a foreign tourist). This is only possible using a credit card something that they should make clear at the time of booking.
by A verified traveler
Posted 8 Sep 2023
The saying if it’s not broken don’t fix would be this hotel. Management does not allow preventive maintenance and eventually sink drain blockage happens, door does not shut to keep cold out, rutting shower door falling off hinge, rain creeps under the entry door, no air condition, no heating system, instead you get an electric heater. Kitchen operates like a school with three hours shifts. This hotel is not ready for international hospitality level.
by A verified traveler
Posted 12 Aug 2023
I enjoyed my stay in this hotel.
Comment from Hotel Management
29 Aug 2023 by vbarra, Hotel Management
Agradecemos a usted
by A verified traveler
Posted 12 Aug 2023
Una estadía placentera, con gusto vuelvo
Comment from Hotel Management
29 Aug 2023 by vbarra, Hotel Management
estamos a sus ordenes
by A verified traveler from PROVIDENCIA, SANTIAGO
Posted 17 May 2023
Es un cómodo y agradable hotel al lado del mar, con una vista espectacular. El personal del hotel es muy atento. Una agradable experiencia.
by A verified traveler
Posted 5 Apr 2023
by A verified traveler
Posted 28 Nov 2022 on Hotels
Comment from Hotel Management
5 Sep 2023 by vbarra, Hotel Management
gracias
by A verified traveler
Posted 4 Feb 2022
Windows needed to be clean
Carpet look old
Comment from Hotel Management
8 Feb 2022 by Rafael Hulaud, Hotel Management
Reforzaremos la limpieza de vidrios y para este año está considerado modernizar el edificio standar.
by A verified traveler
Posted 1 Feb 2021 on Hotels
by A verified traveler
Posted 18 Feb 2020 on Hotels
