Ratings based on 505 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
The staff were great
by A verified traveler from Laguna Woods
Posted 3 May 2024
This is an incredible, elegant, historic mansion! We enjoyed our stay here. The architecture is wonderful and the staff are friendly and helpful. There is no elevator, but the staff will take care of your luggage. After all, this was built in the 1700s! Our room was was spacious and elegant. The location in the Centro Histórico is very good and within walking distance of the main sites. The restaurant serves delicious Mexican food and a fine pianist provides live music.
Comment from Hotel Management
7 May 2024 by La Casa de la Marquesa, Hotel Management
Thank you for your comments, we are pleased to know that you enjoyed your stay with us, it was a pleasure serving you, we hope to have you back soon.
by A verified traveler from Midland
Posted 20 Apr 2024
Comment from Hotel Management
11 May 2024 by Hotel Casa de la Marquesa, Hotel Management
Thanks for your review, any comment to improve our services please do not hesitate to write.
by A verified traveler
Posted 29 Nov 2023
big romantic room and balcony, comfortable beds. Historic and beautiful hotel. Staff was good but two mornings and full day with NO HOT water! Staff response disappointing. Also had to argue about discount for food on reservations. Restaurant was well below par.
by A verified traveler from El Paso
Posted 20 Nov 2023
Great location, and service was very good.
Comment from Hotel Management
27 Nov 2023 by Hotel La Casa de la Marquesa, Hotel Management
Thank you for the comments, it was a pleasure serving you.We wait for you soon
by A verified traveler
Posted 8 Nov 2023
Comment from Hotel Management
18 Nov 2023 by Hotel La Casa de la Marquesa, Hotel Management
Agradecemos que haya dedicado tiempo para proporcionarnos una valoración de nuestros servicios, lamentamos no haber cumplido las expectativas. Seguimos trabajando con nuestro equipo de colaboradores para mejorar todas y cada una de las estadías, esperamos que pronto pueda visitarnos nuevamente y podamos ofrecerle un mejor servicio.
by A verified traveler
Posted 23 Oct 2023
The property is very unique (old mansion). It’s well located in the historic center. The bedding was very tired, old. The sheets didn’t fit the bed. Didn’t want to touch the bedspread. It was fine overall but wished I had booked somewhere else.
Comment from Hotel Management
18 Nov 2023 by Hotel La Casa de la Marquesa, Hotel Management
Agradecemos que nos haya compartido los comentarios acerca de los aspectos de la habitación que necesitan ser reforzados, nuestro equipo de colaboradores está trabajando en implementar mejoras que ayudarán a ofrecerles una mejor estadía, esperamos que pueda darnos otra oportunidad para demostrarle que hemos mejorado.
by A verified traveler
Posted 17 Sep 2023
Drop-dead gorgeous property with amazingly beautiful rooms in a great location. After a tense encounter with a clerk who insisted a double bed was a king bed, we got our “upgrade” to a nicer room with an actual king bed, which is what we had reserved in the first place. Food discount doesn’t apply because the restaurant is conveniently not connected with the hotel.
by A verified traveler
Worst hotel ever
Posted 12 Sep 2023 on HotelsThe ac was not working and the room felt like an oven. They couldn’t find the key to my room. The manager was very unfriendly The receptionist was trying but the manager didn’t want to help
by A verified traveler from Albuqerque
Posted 7 Sep 2023
Wonderful ambiance for the hotel and friendly managers. It is an old building and the electricity did go out for one hour but was restored and no further issues The front desk could be a little more helpful and welcoming. The breakfast in the morning with live piano music was fantastic!
