Ratings based on 101 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Queretaro
Posted 17 Sep 2024
Everything is just a walk away, not far at all, they´re pet friendly which is awesome!!!
There was no toilet paper at the bathroom :(
Comment from Hotel Management
25 Sep 2024 by Sales Manager, Hotel Management
Estimado huésped, muchas gracias por tomarse el tiempo de darnos su valioso comentario, estamos muy felices de haber podido superar todas sus expectativas, le esperamos en esta su casa muy pronto. Gracias.
by A verified traveler
Posted 25 Jul 2024
Clean and well located hotel, water was either turn off during the night or run out. We called hotel emergency number and got water back around 8:00 am next morning. There is no counter service from 10 pm until 8 Am.
Comment from Hotel Management
25 Aug 2024 by Sales Manager, Hotel Management
Estimado huésped, muchas gracias por su importante comentario y haberse tomado el tiempo de escribirlo. En Hotel Peña Florencia nuestra filosofía es la mejora continua, y hemos mejorado todos los puntos mencionados. Usted es muy importante para nosotros.
by A verified traveler
Posted 22 Jul 2024
Nice
Comment from Hotel Management
25 Aug 2024 by E-commerce Sales Manager, Hotel Management
Estimada huésped, le mostraremos su comentario a todo el personal, estamos muy felices de haber podido superar todas sus expectativas, le esperamos en esta su casa muy pronto. Gracias.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
22 Apr 2024 by E-commerce , Hotel Management
Estimado huésped, muchas gracias por su importante comentario, estamos felices de haber superado todas sus expectativas, lo esperamos pronto en esta su casa.
by A verified traveler
Posted 11 Mar 2024
We really enjoyed our stay. The fact that it is pet friendly was what made us choose the place. Staff were extremely nice and the centre of the town is four minutes walk so it was really easy to walk there.
Comment from Hotel Management
14 Mar 2024 by Sales Manager, Hotel Management
Estimada huésped, muchas gracias por tan amable comentario, estamos felices de haber superado todas sus expectativas.
by A verified traveler
No wifi but nice place
Posted 12 Jan 2024 on HotelsWifi exists in two rooms and was spotty.
Otherwise, nice hotel. 15 minute walk to La peńa. Close to center.
Comment from Hotel Management
15 Jan 2024 by HPF, Hotel Management
Agradecemos us comentraios y estamos a sus ordenes.
by A verified traveler
Posted 18 Dec 2023 on Hotels
Comment from Hotel Management
19 Dec 2023 by HPF, Hotel Management
Agradecemos su preferencia, es un placer atenderles.
by A verified traveler
Posted 4 Dec 2023 on Hotels
Comment from Hotel Management
5 Dec 2023 by HPF, Hotel Management
Estamos a sus ordenes.
by A verified traveler
Posted 29 Nov 2023
Very nice place
Comment from Hotel Management
5 Dec 2023 by HPF, Hotel Management
Agradecemos su preferencia, estamos a sus ordenes, nos complace atenderles.
by A verified traveler
Posted 9 Jun 2023 on Hotels
This was a nice option. Nothing fancy, but it was clean and comfortable.
Maria at reception helped us organize a couple of tours and had good recommendations of places to go.
Bernal is an interesting place. It's a sleepy town during the week that comes alive on the weekend.
Try the cheese bread/Pan de queso!!!
Comment from Hotel Management
19 Jul 2023 by Equipo de PEÑA FLORENCIA, Hotel Management
Gracias por elegir nuestro hotel y por compartir su experiencia. Nos complace saber que encontró nuestras instalaciones limpias y cómodas, y que María pudo ayudarle con las excursiones y brindarle recomendaciones. Esperamos darle la bienvenida nuevamente en el futuro.
