Ratings based on 431 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
No elevator as advertised, which was a problem with my recent foot surgery. Had to walk down stairs to the basement to use service elevator to our second floor room. The AC did not work well. No hot water in the shower, The valves just Spun. The registration said could cancel with 24 hour notice.
Late check in so agreed to pay for 1 night, they charged all 4.Next morning after reaching off duty mgr he agreed to refund the 3 remaining nites but couldn’t say when I’d see the credit.
“Maybe a month or more….”
Comment from Hotel Management
15 Nov 2024 by HOTEL MADERO TEAM, Hotel Management
Dear Sir or Madam,Thank you for your review. All comments are important to us and we are sorry to hear that you had a bad experience.This only makes us want to resolve it as soon as possible and make sure it does not happen again.
by A verified traveler from San Clemente
Posted 5 Nov 2024
We rented 2 rooms with double beds for 4 days total. Our first night was a separate reservation. Price was $50 per room per night. We were put in the correct rooms as they were superior doubles. We stopped at the front desk the next day and we are told my daughter will move to a double room with balcony but the other room is a king room way at the back of the hotel with no windows and our room rate is $30 more! We went back and forth with them but they said it was the only room they could offer us cause they were sold out. I made these reservations in February for Dia de Los Muertos which happens to fall on my daughters birthday. We were previous guests of this hotel and stayed for over a week during COVID in 2021. Very disappointed in their front desk staff and Yasmine was rude and condescending. We won’t be returning to Hotel Madero again.
Comment from Hotel Management
5 Nov 2024 by HOTEL MADERO TEAM, Hotel Management
Dear Sir or Madam,Thank you very much for bringing this problem to our attention and please allow me to apologize for the unacceptable treatment you received.Keeping our guests happy is our number one priority and we would like you to give us another opportunity to have you as a guest.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Atte. Hotel Madero. , Hotel Management
Estimada Irma, Muchas gracias por tomarse el tiempo pra dejr una calificacion sobre nosotros, nos alegra que hayas tenido una buena experiencia en tu visita. vuelve pronto!
by A verified traveler
Posted 7 Oct 2024
Is a good place
Comment from Hotel Management
7 Oct 2024 by HOTEL MADERO TEAM, Hotel Management
Dear Jesus, it's a pleasure. Come back soon.
by A verified traveler from Chula Vista
Posted 7 Oct 2024
It is a beautiful property within walking distance of Querétaro ‘s downtown. I highly recommend it!
Comment from Hotel Management
7 Oct 2024 by HOTEL MADERO TEAM, Hotel Management
Dear Lourdes,We appreciate you taking the time to leave your review and we are very happy to know that you had a great stay.Come back soon!
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Equipo Hotel Madero., Hotel Management
Estimada alma,queremos saber mas sobre su calficacion en su estancia en el hotel madero. si pudiera hacernos llegar un correo a darceohm@gmail.com. para revisar su caso. y le agradecemos el tiempo para poner una calificacion, esperamos volver a contar con su visita en el hotel madero.
by A verified traveler
Posted 10 May 2024
Perfect location, a bit noisy from the people staying next door but overall is a very nice and clean hotel. I only didn't like the fact that you have to valet every time you want to use your car.
Comment from Hotel Management
13 May 2024 by HOTEL MADERO TEAM, Hotel Management
Dear, CARLOSWe are very grateful that you took the time to share your opinion with us. It is a pleasure for us to receive you in our facilities. come back soon!
by A verified traveler
Posted 27 Apr 2024
Property is in the center of historic area. We felt safe walking at night, plenty of places to eat and worship.
Comment from Hotel Management
28 Apr 2024 by HOTEL MADERO TEAM, Hotel Management
Dear Sir or Madam,Thank you very much for your review! We are glad you enjoyed your stay at Hotel Madero, come back soon!
by A verified traveler
Posted 19 Apr 2024
Will definitely recommend to friends and family
Comment from Hotel Management
21 Apr 2024 by Equipo Hotel Madero., Hotel Management
Dear Oscar, thank you for taking the time to leave a review. We are very happy that your stay was pleasant. We hope to see you soon in this your home
by A verified traveler
Posted 8 Mar 2024
Great new rooms, a little bit small no seating area
But nicely decorated and clean
Definitely come back to this hotel again
Comment from Hotel Management
14 Mar 2024 by Equipo Hotel Madero., Hotel Management
We hope that your stay has been pleasant and we appreciate the time to leave a review of our service. We look forward to seeing you again in this your Madero hotel home.
