Ratings based on 72 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jul 2024
Tv doesn’t work and internet is not good enough
Comment from Hotel Management
18 Oct 2024 by Author, Hotel Management
Thank you for your feedback. I’m sorry to hear that the TV and internet did not meet your expectations during your stay. We understand how important these amenities are, and we'll be addressing these issues to ensure they are resolved promptly.
We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
27 Jun 2024 by HHLV , Hotel Management
Muchas gracias por tu puntuación
by A verified traveler
Posted 8 Feb 2024 on Hotels
Comment from Hotel Management
19 Mar 2024 by Hacienda, Hotel Management
Muchas gracias por su puntuación!!
by A verified traveler
Posted 31 Jul 2023 on Hotels
Comment from Hotel Management
24 Nov 2023 by HHLV, Hotel Management
Hola, gracias por tu valoración! Saludos
by A verified traveler from Anahuac
Posted 6 Jun 2023
Great place to spend just a weekend; it is tranquil and safe. Services could be better.
I can't understand how the restaurant and the bar are opposite the pool area. It doesn't make ant sense.
Comment from Hotel Management
24 Nov 2023 by HHLV, Hotel Management
Hi, thanks for your review!! Our hotel is a very old Mexican Hacienda, our pool area ir the newest added construction that is why it is further from the restaurant, also our restaurant is open to public so in order for our guest to have a much more private experience, we try to keep the areas separate!! We hope you enjoyed your stay and see you next time!
by A verified traveler
Posted 29 May 2023
We arrived and checked in. I was led to believe by Expedia that the hotel was in/near Tequisquiapan, however it was nearly 1/2 hr away. It was beside a busy highway and across the street from a mall, not the quiet resort I expected. There was a large wedding going on and the 12 piece mariachi band played in front of our window. Music from the wedding reception room played. The staff were cordial but unsympathetic. We checked out less than 1/2 hr later and no refund was offered.
Comment from Hotel Management
24 Nov 2023 by HHLV, Hotel Management
Hi, we are sorry to hear that the hotel was not what you expected, unfortunately we can't do anything about the distance we are from Tequisquiapan or where the mall or highway are situated, but for sure we will be checking that the music from out weddings does not disturb our guests!! Thank you very much for your review!!
by A verified traveler
Posted 21 May 2023
Comment from Hotel Management
24 Nov 2023 by HHLV, Hotel Management
Hola, gracias por tu valoración, nos podrías platicar más sobre tu experiencia para poder mejorar? muchas gracias, saludos!
by A verified traveler
Posted 16 May 2023
Comment from Hotel Management
10 Jun 2023 by Manuel Zepeda / Gerente General, Hotel Management
Estimado JulioAgradecemos de su visita así como su evaluaciónEsperamos recibirle muy pronto
by A verified traveler
Posted 9 Apr 2023
Comment from Hotel Management
20 May 2023 by Manuel Zepeda / Gerente General, Hotel Management
Estimado Raul VertizGracias por su evaluación.Esperamos recibirle muy pronto en esta su casa.
by A verified traveler
Posted 19 Mar 2023
Staff is very nice. Quiet and very peaceful. Very clean and nice hotel. I would stay here again.
Comment from Hotel Management
15 Apr 2023 by Manuel Zepeda / Gerente General, Hotel Management
Agradecemos de sus comentarios, para Hotel Hacienda la Venta y todo su personal será un honor recibirle en un futuro.
