Ratings based on 785 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
The tours and the young guy in charge of telling the stories of the vineyard and property leyends, he was amazing & super fun! 👏👏👏👏
Comment from Hotel Management
28 Nov 2024 by Fiesta Americana Hacienda Galindo, Hotel Management
We are pleased to know that our service was great, we hope to have the pleasure of being your hosts again on your next visit to Galindo.
by A verified traveler from Naucalpan
Posted 4 Nov 2024
Everything was excellent
Comment from Hotel Management
25 Nov 2024 by Fiesta Americana Hacienda Galindo, Hotel Management
We are pleased to know that our service was great, we hope to have the pleasure of being your hosts again on your next visit to Galindo..
by A verified traveler
Posted 31 Oct 2024
Great place
Comment from Hotel Management
31 Oct 2024 by Fiesta Americana Hacienda Galindo, Hotel Management
Muchas gracias por sus amables comentarios, nos complace el saber que todo durante la estancia haya sido de su agrado, esperamos muy pronto tenerle de regreso con nosotros, será un verdadero placer.
by A verified traveler
Posted 13 Sep 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Fiesta Americana Hacienda Galindo, Hotel Management
Muchas gracias por su evaluación, nos da gusto que disfrutaron su estancia, esto nos motiva para seguir trabajando y asegurar la satisfacción de nuestros huéspedes.Siempre es un gusto recibirlos en esta su hacienda.
by A verified traveler
Posted 6 Sep 2024 on Hotels
Comment from Hotel Management
6 Sep 2024 by Fiesta Americana Hacienda Galindo, Hotel Management
Muchas gracias por su evaluación, nos da gusto que disfrutaron su estancia, esto nos motiva para seguir trabajando y asegurar la satisfacción de nuestros huéspedes.Siempre es un gusto recibirlos en esta su hacienda. ¡Esperamos tener el gusto de verles nuevamente!
by A verified traveler
Posted 29 Jul 2024
They have two restaurants, and one of them, the Italian restaurant, closes most of the week. The main dining area is very nice looking, but expensive. They do not like to offer breakfast menus, even saying that "it will take a long time" and forcing you to get the buffet. Compared to other restaurants, the buffet is also very expensive for what is typically served in other restaurants in hotels in Queretaro. The quality of the food was okay; the tortillas de maiz were old and stale. Once, I ordered from the menu, and I spent two and a half hours for lunch, waiting for my bill for 40 minutes. The grounds are beautifully kept, and the pool area is excellent. The vineyard is also a nice place to see. Unfortunately, there are not a lot of options for eating in the area, forcing you to eat at their restaurant.
Comment from Hotel Management
29 Jul 2024 by Fiesta Americana Hacienda Galindo, Hotel Management
We are extremely concerned to note your dissatisfaction at your estancy. Your comments will help us serve you and all our guest better in the future.
by A verified traveler
Posted 21 Jul 2024
Near the Rooms Was smelling really bad
The check in was terrible more than 40 minutes traing to finde my reservation even I give them the number of confirmation
Comment from Hotel Management
29 Jul 2024 by Fiesta Americana Hacienda Galindo, Hotel Management
Muchas gracias por sus amables comentarios, lamento que no hayamos cumplido sus expectativas de servicio le ofrezco una sincera, seguiremos trabajando en nuestras áreas de oportunidad para brindarle a nuestros huéspedes el mejor confort durante su estancia
by A verified traveler
Posted 6 Jul 2024
The gardens aré beautiful
Comment from Hotel Management
8 Jul 2024 by Fiesta Americana Hacienda Galindo, Hotel Management
Muchas gracias por sus amables comentarios, nos complace el saber que la estancia fue de su agrado, esperamos muy pronto tenerle de regreso con nosotros, será un verdadero placer.
by A verified traveler
Posted 27 Jun 2024
Amazing hotel and amenities, we stayed one night and planning the next visit already. The food was delicious in the Mexican restaurant (we have pending the Italian restaurant), but enjoyed our stay! Thank you!
Comment from Hotel Management
28 Jun 2024 by Fiesta Americana Hacienda Galindo, Hotel Management
I would like to thank you for taking the time to let us know your comments regarding your recent visit to Fiesta Americana Hacienda Galindo.We are glad to know that you had a memorable experience at our beautiful property and our service did please you.We hope to see you soon.Best Regards,
by A verified traveler
Posted 1 Jun 2024
Property is nice as well as the pool. Reception is extremely slow, most of the workers there seemed new they didn’t really know what they were doing. Check out took close to 45 min, unsure why it took so long as I was only told sorry for the wait but not why I was waiting for so long. The waiters and people working in the hotel are nice however so that was a plus. Service around the pool was lacking as there were too many people for 2 waiters. Breakfast buffet was amazing, probably the best thing of the property. Overall I would only go back here for the breakfast buffet but would not recommend this place to stay. For the price you pay, which is not cheap, this place needs major improvement.
Comment from Hotel Management
5 Jun 2024 by Fiesta Americana Hacienda Galindo, Hotel Management
Thank you for the taking the time and fill out our survey about your recent stay, I am sorry for the inconveniences, I will make sure to take the proper actions to prevent this type of situations for our future guests.
