Ratings based on 219 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
It's ok
Comment from Hotel Management
27 Dec 2024 by FRONT DESK MANAGER, Hotel Management
garcias por hospedarse con nosoitros
by A verified traveler
Posted 8 Nov 2024
The hotel was very clean. Our room was extremely HOT!!!! We called several times to notify them. On our last day, ONE fan was provided.
Comment from Hotel Management
12 Nov 2024 by FRONT DESK MANAGER, Hotel Management
THANK YOU FOR STAYING AT HOTEL EXCELLENCE, AN APOLOGY FOR WHAT HAPPENED WE WILL TAKE ACTION ON THE MATTER, WE HOPE SOON YOU WILL STAY WITH US AGAIN IN THIS YOUR HOME HOTEL EXCELLENCE SAN JUAN DEL RIO
by A verified traveler from Columbia
Posted 17 Oct 2024
New hotel. Checking rooms occupancy means having people knocking at your door if you are check in and out. Not comfortable
Comment from Hotel Management
17 Oct 2024 by FRONT DESK MANAGER, Hotel Management
Thank you for staying with us, we apologize for the inconvenience.We hope you stay with us again in this your home HOTEL EXCELLENCE SAN JUAN DEL RIOI remain at your serviceRECEPTION MANAGER
by A verified traveler
Posted 25 Aug 2024
Buena atención, poca luz en las habitaciones
Comment from Hotel Management
29 Aug 2024 by GERENTE DE RECEPCION, Hotel Management
gracias por hospedarse con nosotros, tomamos muy en cuenta sus comentarios y esperamos se hospede nuevamente con nosotros en esta su casa hotel excellence san juan del rio
by A verified traveler
Posted 27 Jun 2024
Comment from Hotel Management
28 Jul 2024 by GERENTE DE RECEPCION, Hotel Management
Gracias por elegir hoteles excellence esperamos pronto nuevamente se hospede con nosotros esta su casa HOTELES EXCELLENCE
by A verified traveler
Posted 5 Feb 2024
by A verified traveler
Some BOOM noises
Posted 27 Jan 2024 on HotelsHard to get sleep because just beside industrial park
Comment from Hotel Management
29 Jan 2024 by Coordinador de Recepción, Hotel Management
Agradecemos los comentarios, y esperamos seguir dando satisfacción en nuestro servicio y atención a nuestros huéspedes...
by A verified traveler
Posted 19 Nov 2023
by A verified traveler
Posted 20 Aug 2023
Quick check in
Comment from Hotel Management
11 Sep 2023 by Richard, Hotel Management
Gracias por tomar parte de su tiempo para compartirnos su reciente experiencia y tan buenos comentarios, es un placer ver que disfruto su estancia con nosotros, nos motiva a continuar trabajando constantemente para ofrecer la mejor atención como usted merece. Esperamos poder tener la oportunidad de saludarle nuevamente muy pronto.
by A verified traveler
Posted 13 Jul 2023 on Hotels
It was good overall
Comment from Hotel Management
27 Nov 2023 by Ricardo, Hotel Management
Gracias por tomar parte de su tiempo para compartirnos su reciente experiencia y tan buenos comentarios, es un placer ver que disfruto su estancia con nosotros, nos motiva a continuar trabajando constantemente para ofrecer la mejor atención como usted merece. Esperamos poder tener la oportunidad de saludarle nuevamente muy pronto.
