Ratings based on 309 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Aland Millan, Hotel Management
Hola David, Primero que todo, a nombre de todo el equipo del hotel, quiero agradecerte por compartir tu experiencia. Siempre es bueno escuchar comentarios positivos, especialmente cuando provienen de las personas más importantes, es decir, tú. Tus comentarios han sido compartidos con nuestro personal como una forma de celebrar las grandes experiencias que brindamos a los huéspedes. Estamos trabajando en alimentos y bebidas para crear una mejor experiencia. Una vez más, agradezco que te hayas tomado el tiempo para compartir tus comentarios.
by A verified traveler from Sg Buloh
Posted 23 Nov 2024
Better before. Shut down one of the restaurants. Food OK in remaining restaurant but nothing to write home about. Basic.
Comment from Hotel Management
25 Nov 2024 by Aland Millan, Hotel Management
Hello Alejandro, I recognize that your time is valuable and I appreciate the feedback that has been provided. Receiving a warm and friendly service from our staff is very important to us and that you can have a pleasant stay. I regret the closure of the restaurant, however we are looking for new gastronomic proposals and continue working on them to satisfy all our customers. I understand that your experience was not pleasant and I sincerely apologize for not meeting your expectations. Hoping that you can choose to stay with us again, we will wait for you with great pleasure.
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Gilberto muñoz, Hotel Management
Hola Juan, Primero que todo, a nombre de todo el equipo del hotel, quiero agradecerte por compartir tu experiencia. Siempre es bueno escuchar comentarios positivos, especialmente cuando provienen de las personas más importantes, es decir, tú. Tus comentarios han sido compartidos con nuestro personal como una forma de celebrar las grandes experiencias que brindamos a los huéspedes. Estamos trabajando en alimentos y bebidas para crear una mejor experiencia. Una vez más, agradezco que te hayas tomado el tiempo para compartir tus comentarios. Atentamente,
by A verified traveler
Posted 21 Jun 2024
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Comment from Hotel Management
22 Jun 2024 by Aland Millan, Hotel Management
Hola Iryna, Primero que nada en nombre de todo el equipo del hotel, quiero agradecerle por compartir su experiencia. Siempre es talentoso escuchar comentarios positivos, especialmente cuando se vienen de las personas mas importantes osea tú. Tus comentarios se han compartido con nuestro personal como un forma de celebrar las excelentes experiencias que brindamos a los huéspedes. Estamos trabajando en el tema de los alimentos y bebidas para crear una mejor experiencia, espéralo pronto. Una vez más, te agradezco que te hayas tomado el tiempo para compartir tus comentarios.
by A verified traveler
Posted 27 May 2024 on Hotels
It was not what I expected, the cleanest and upkeep of the hotel was not there. And to top it off , there was no water for over 2 hours.
Comment from Hotel Management
27 May 2024 by Aland Millan, Hotel Management
Hello Mark, it is a pleasure to greet you, I recognize that your time is valuable and I appreciate the feedback that has been provided. Receiving warm and friendly service from our staff is very important to us so you can have a pleasant stay. And I am sorry that your experience was not like that and I sincerely apologize for not meeting your expectations. We had a serious problem with a water pipe, however we worked to resolve it as quickly as possible that day and I am truly sorry for what happened, on the other hand Talk to our associates about their comments and, as a teaching moment, we will work more on our service standards and areas of opportunity for improvement. I am confident that these measures will ensure that your experience of service and care will be of a higher quality. I tell you that we are working on the issue of food and drinks to create a better experience for you, expect it very soon. We hope that you can choose to stay with us again, we will be happy to welcome you.
by A verified traveler from Chula Vista
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Aland Millan, Hotel Management
Hola Eugenio, Primero que nada en nombre de todo el equipo del hotel, quiero agradecerle por compartir su experiencia. Siempre es talentoso escuchar comentarios positivos, especialmente cuando provienen de quienes más importantes: ¡tú! .Tus comentarios se han compartido con nuestro personal como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes. Por otro lado, te comentamos que estamos trabajando en el tema de alimentos y bebidas para crear una mejor experiencia, especialmente pronto. Una vez más, te agradezco que te hayas tomado el tiempo para compartir tus comentarios.
by A verified traveler
Posted 25 Jan 2024
Nice solid hotel for this area of Queretaro
Comment from Hotel Management
26 Jan 2024 by Aland Millan, Hotel Management
Hello David, First of all, on behalf of the entire hotel team, I want to thank you for sharing your experience. It's always great to hear positive feedback, especially when it comes from those who matter most: you! .Your comments have been shared with our staff as a way to celebrate the great experiences we provide to guests. Once again, I appreciate you taking the time to share your comments.
by A verified traveler
Posted 5 Dec 2023
Housekeeping service was terrible, we ran out of the bathroom toiletries, and they were not replaced when our room was serviced. We ran out of toilet paper twice and had to go out looking for some. On more than one occasion we were told they didn’t have towels to stock our room with clean ones and that as soon as some became available we would have them delivered. Well that didn’t happen. We ended up going downstairs to the pool and using those. The lobby ran out of coffee cups as well, didn’t have any available. The breakfast buffet was ridiculously overpriced, not anything compared to what the website stated. $85 us dollars for 4 people and the food was mediocre for that price. Requested a crib and was told one was available for me, and it would be sent up to the room after check in. Had to call for it 2 separate times before it showed up.
Comment from Hotel Management
7 Dec 2023 by Aland Millan , Hotel Management
Hello Graciela, I recognize that your time is valuable and I appreciate the comments you have provided. Receiving warm, friendly service from our staff sets the tone for an excellent stay. This was not your experience and I sincerely apologize for not meeting your expectations. I have shared your feedback with associates and, as a teachable moment, we have discussed our service standards and reviewed opportunities to improve the service you provide. I am confident that these necessary steps will ensure that your service and care experience is an isolated incident. I hope you choose to stay with us again, whenever your travels bring you back to Querétaro
by A verified traveler
Posted 30 Nov 2023 on Hotels
Always the best service & kind staff🙏
Comment from Hotel Management
3 Dec 2023 by Aland Millan, Hotel Management
Hello Shirley, First of all on behalf of the entire hotel team, I want to thank you for sharing your experience. It's always encouraging to hear positive feedback, especially when it comes from those who matter most: you! Your feedback has been shared with our staff as a way to celebrate the great experiences we provide to guests. Once again, I appreciate you taking the time to share your comments. We hope to welcome you again soon
by A verified traveler
Posted 27 Oct 2023
it was convenient and lively place.
the room smelled like smoke
Comment from Hotel Management
27 Oct 2023 by Aland Millan, Hotel Management
Hello Carlos, I recognize that your time is valuable and I appreciate the comments you have provided. Receiving warm and friendly service from our staff marks the break for an excellent stay. This was not your experience and I sincerely apologize for not meeting your expectations. I have shared your feedback with associates and, as a teaching moment, we have discussed our service standards and reviewed opportunities for improvement in the service we provide. I am confident that these necessary steps will ensure that your service and care experience is an isolated incident. I hope you choose to stay with us again, whenever your travels bring you back to Querétaro.
