Ratings based on 905 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Great location, clean with a good size room and nice pool. We had an issue at check in regarding my booking stating a ‘free mini bar’ and the hotel not honouring this even when shown the confirmation. Not only did I not get an apology or any kind of willingness to help, but I found the staff rather rude in dealing with this. They then said it was Expedia’s fault and I had to speak to them. I did this and Expedia confirmed that I can have the free mini bar as advertised. However when I approached reception they were yet again rude with no apology and said I could only have it for the first night (again not as advertised). After some back and forward they finally agreed we could have this for the two nights of our stay and apologies (on text only). It’s not so much the free mini bar that bothered me but the principle of the situation and the rude attitude. On arrival I also heard another customer having a problems with the staff and his booking.
On a more positive note, the breakfast staff were very helpful and accommodating for our dietary needs, cooking us fresh almond milk pancakes which was very much appreciated by all 😊 a big thank you to them.
The pool looked nice but was far too cold for us to swim in which was a disappointment (we were unlucky with the weather and I guess they don’t bother to heat it like some of the other hotels we stayed in).
The room was nice and clean. No patio or anything but we were in the cheaper room so not expected.
by A verified traveler from Cincinnati
Posted 12 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Good location logistically, just on a busy windy road. Staff great, accommodating, friendly and helpful. Rooms clean and spacious. Great gardens.
by A verified traveler from BOLINGBROOK
Posted 5 Oct 2024
by A verified traveler
Posted 10 Sep 2024
by A verified traveler from Sacramento
Posted 20 Aug 2024
The grounds are beautiful and well kept. We felt like we were literally in the jungle with the lush surroundings. Staff was very friendly and accommodating. Great happy hour also and breakfast.
by A verified traveler
Posted 9 Aug 2024
by A verified traveler
Posted 29 Jul 2024
Gem located on a busy street. Once inside it was more peaceful and the staff were all very pleasant and helpful. Resort offers some great tour options at a discount.
by A verified traveler
Excelente opción de Manuel Antonio
Posted 27 Jul 2024 on HotelsExcelente estadía en Manuel Antonio y el Hotel ofrece muy buenos servicios y las instalaciones son muy agradables
by A verified traveler
Posted 25 Jul 2024
The property was beautiful it felt like you were in the wilderness with all the natural plants that are there. The staff were great, they were very kind, and helpful. My family genuinely enjoyed our time there.
