6/10 Okay
Emma
Traveled with family and small children
Nov 23, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location, clean with a good size room and nice pool. We had an issue at check in regarding my booking stating a ‘free mini bar’ and the hotel not honouring this even when shown the confirmation. Not only did I not get an apology or any kind of willingness to help, but I found the staff rather rude in dealing with this. They then said it was Expedia’s fault and I had to speak to them. I did this and Expedia confirmed that I can have the free mini bar as advertised. However when I approached reception they were yet again rude with no apology and said I could only have it for the first night (again not as advertised). After some back and forward they finally agreed we could have this for the two nights of our stay and apologies (on text only). It’s not so much the free mini bar that bothered me but the principle of the situation and the rude attitude. On arrival I also heard another customer having a problems with the staff and his booking.
On a more positive note, the breakfast staff were very helpful and accommodating for our dietary needs, cooking us fresh almond milk pancakes which was very much appreciated by all 😊 a big thank you to them.
The pool looked nice but was far too cold for us to swim in which was a disappointment (we were unlucky with the weather and I guess they don’t bother to heat it like some of the other hotels we stayed in).
The room was nice and clean. No patio or anything but we were in the cheaper room so not expected.
Emma
Stayed 1 night in Nov 2024