Ratings based on 34 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Mariana and Johenny , Hotel Management
Thank you Michael for your kind review, your time and your visit. We look forward to welcoming you again in the future.
by A verified traveler
Posted 4 Jun 2024
Fantastic stay at Marina Pez Vela Villas! Would 10/10 recommend for families and fishing. Service was great and so friendly!
Comment from Hotel Management
4 Jun 2024 by Mariana and Johenny , Hotel Management
I'm glad to hear that you had a fantastic stay at Marina Pez Vela Villas! Thank you for sharing your positive experience.Pura Vida!
by A verified traveler
Posted 25 May 2024 on Hotels
Comment from Hotel Management
27 May 2024 by Mariana and Johenny , Hotel Management
Thank you for your visit and valuable feedback.
by A verified traveler
Posted 17 Mar 2024
Great views and dining
Comment from Hotel Management
17 Mar 2024 by Mariana and Johenny , Hotel Management
Thank you for taking the time to provide feedback. Warm regards,
by A verified traveler
Posted 15 Mar 2024 on Hotels
Comment from Hotel Management
16 Mar 2024 by Mariana and Johenny , Hotel Management
Thank you for taking the time to provide feedback. We are keen to understand the aspects that did not align with your expectations in order to enhance our services. Your insights are valued.Warm regards,
by A verified traveler
Place to stay when in Costa Rica
Posted 2 Mar 2024 on HotelsAmazing place. We love Johnney, our concierge, as she took care of us like family. The restaurants were great. We cannot wait to be back with the new pool!
Comment from Hotel Management
3 Mar 2024 by Mariana and Johenny, Hotel Management
Dear Patricia,Thank you for taking the time to share your kind review. Our team is dedicated to ensuring guest satisfaction, and we take great pleasure in our work. It was a pleasure to have you as our guest, and we eagerly anticipate your return.Warm regards.
by A verified traveler
Posted 24 Feb 2024
Marina was great. Plenty of great food options, specially FDA on the lower lever for breakfast. It’s a 10 minutes walk to town and taxis are always available.
Comment from Hotel Management
27 Feb 2024 by Mariana and Johenny , Hotel Management
We are delighted to hear that you thoroughly enjoyed your time with us! Your satisfaction is our priority, and we sincerely hope to welcome you back soon.Warm regards,
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
8 Jan 2024 by Mariana and Johenny , Hotel Management
Dear Kamran,I regret the initial setback we encountered. I understand your disappointment regarding the early check-in policy. Please note that we implement a 100 fee for early check-ins due to the potential loss of accommodating another guest during that time.Unfortunately, your arrival coincided with a period following a building issue a broken pipe that caused villa flooding and door damage.Subsequent to your departure, we hosted two more guests, both without any reported concerns regarding odors or door damage. The villa was fully operational and provided a comfortable stay for them. I am genuinely sorry to learn about your unsatisfactory experience during your stay.In an effort to ameliorate the situation, we extended a 10% refund of your payment, aiming to demonstrate our goodwill. It is regrettable that this gesture did not meet your expectations.While we strive for excellence in our service, occasional challenges may arise. Your feedback is invaluable to us. Nonetheless, it is important to highlight that despite offering a refund, your dissatisfaction prompted a rare low rating for us, impacting our business adversely.We are deeply committed to ensuring our guests leave with positive experiences and cherished memories, yearning to return to our villas. I trust your journey back home was safe, and we genuinely appreciated hosting you and your family during your stay.Warm regards,
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
7 Jan 2024 by Mariana A., Hotel Management
Thank you! Pura Vida
by A verified traveler
Posted 29 Nov 2023
Me agradó mucho el lugar.
Comment from Hotel Management
29 Nov 2023 by Mariana A., Hotel Management
Me alegra saber eso! Fue un placer tenerlo en casa, esperamos que regrese pronto!
