Ratings based on 235 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
Beautiful Townhome units, amazing views, friendly staff.
by A verified traveler
Posted 11 Aug 2024
Just a simple hotel. Shouldn't present it self as a luxury. Rooms we stay it was nice. Amenities wasn't nice. Food is mediocre.
Air conditionin didn't work in the room we need to change the room.
They make us wait for check in until 3:40.
by A verified traveler
Posted 31 Jul 2024
Facilities not as advertised. Restaurant onsite overpriced for the average food quality. Noisy in the mornings as this is close to the main road. Beeping of the lifts is audible in the living space.
Saw wildlife from the balcony.
by A verified traveler
Posted 28 Jul 2024 on Hotels
Ceiling had leak (onto the stairs)… they did not fix after notified…. Left early
by A verified traveler
Posted 18 Jul 2024
Stayed in a penthouse suite and it was great. 4K sqft of hotel and a family of 5 meant we all had our own area! The views from the top floor wear spectacular too.
by A verified traveler
Posted 22 Jun 2024
by A verified traveler
Posted 3 Apr 2024
We stayed in one of the townhouses—it was amazing! Beautiful views with a private plunge pool.
by A verified traveler
Posted 13 Mar 2024
Los Altos is a wonderful small hotel with a wide variety of rooms, all of which are incredible. The staff was extremely friendly and helpful. Andres checked us in and showed us around the gorgeous grounds. He was extremely professional and helpful for our entire stay. The rooms were clean and had all of the amenities we could have possibly wanted for our stay. The food at the on-property restaurant was delicious and reasonably priced. Overall, this hotel was a fantastic experience and a great value. 10/10 recommend!
by A verified traveler
Posted 13 Mar 2024
I did not like that someone could enter the unit via elevator anytime without warning and someone did that one evening.
by A verified traveler
Posted 9 Mar 2024
Got my room service order wrong many times. Property condition is just ok.
